FLEX Senior Manager, Program Operations

Marriott International, headquartered in Bethesda, Maryland, is the world's largest hotel company, boasting the most brands, locations, and opportunities for career growth in the hospitality industry. With a commitment to fostering a diverse and inclusive environment, Marriott prioritizes innovation and associate development across its global portfolio. Marriott values collaboration and inclusivity, fostering a culture where associates can be their authentic selves and thrive professionally and personally. Marriott provides comprehensive benefits to its employees, including health insurance, retirement plans, childcare discounts, and paid parental leave, reflecting their dedication to supporting employee wellbeing. This role is a full-time, management-level, temporary position with a pay range of $53.07 to $68.55 per hour and is located at Marriott headquarters in Bethesda, Maryland, with hybrid work options available for local candidates and remote consideration for those further away.

The Senior Manager, Program Operations, is a pivotal role within Marriott's loyalty program management team, focusing on loyalty replatforming strategy. The individual in this position will ensure the current program meets today’s demands while simultaneously anticipating future market trends and needs to foster long-term sustainability and innovation. This role is responsible for managing the loyalty earn and stay functions, redeem and reimbursement processes, and designing the day-to-day operational processes that support the loyalty program. An essential part of the role includes documenting program changes, maintaining policy integrity, managing internal program documentation such as guides and operating procedures, and serving as a subject matter expert, especially within the learning workstream.

The ideal candidate will be a strategic thinker and a strong project manager capable of delivering complex initiatives on time. Collaboration is central to the role, requiring engagement with multiple stakeholders across finance, global technology teams, senior leadership, and external vendors. This role necessitates the ability to pressure test processes and ensure they are robust, efficient, and effective in resolving key operational challenges. The Senior Manager will lead competitive benchmarking efforts to ensure the loyalty replatforming efforts align with evolving market trends and demands.

Key responsibilities include refining and prioritizing business requirements, optimizing operational processes, achieving stakeholder alignment on critical decisions, consulting with marketing teams on promotional compliance, and collaborating with various workstreams across loyalty and non-loyalty disciplines. The position requires ongoing partnership with core teams for daily effort management, risk mitigation, and reporting using standardized tools and methods for program management.

Marriott International is an equal opportunity employer, dedicated to creating an inclusive environment where diversity is celebrated and all associates have access to development and advancement opportunities. The company is committed to non-discrimination and supports associates with benefits such as medical, dental, vision, flexible spending accounts, life and disability insurance, adoption expense reimbursements, employee assistance programs, and paid parental leave. Washington-based employees receive paid sick leave accrual and holiday benefits, while the company supports a hybrid work environment enabling associates to stay connected and productive. Marriott invites candidates who are passionate about the hospitality industry and program operations to join their global team and contribute to the ongoing success and innovation of one of the world’s foremost hospitality brands.