FLEX Senior Manager, Future Property Management Systems

Marriott International is the world's largest hotel company, renowned for its extensive portfolio of brands, hotels, and unmatched opportunities for career growth and success. With a commitment to hospitality excellence, Marriott fosters an environment where associates can deliver authentic guest experiences while advancing their professional development. The company emphasizes inclusion, diversity, and equal opportunity, ensuring that all associates feel valued and embraced for their unique backgrounds and talents. Marriott Headquarters, located in Bethesda, Maryland, supports a hybrid work environment for local employees and offers remote opportunities for those outside commuting distance.

This job opening is for a FLEX Senior Manager, Future Property Management Systems (PMS) position within Marriott's Global Operations organization. This temporary, full-time management role is offered with a pay range of $48.26 to $57.93 per hour. The primary responsibility of the Senior Manager is to provide operational expertise and serve as a Subject Matter Expert (SME) on future PMS development and implementation. The systems involved include OPERA Cloud PMS, Single Pane of Glass (SPOG), Stay PMS, Auto Room Assignment (ARA), and Guest Experience Platform (GXP).

The FLEX Senior Manager will be instrumental in shaping the future PMS strategy by contributing to design, testing, training, deployment, and ongoing support stages. The role demands collaboration with diverse international teams, supporting global systems and operational processes, which highlights the importance of experience working across cultural and geographic boundaries. Core tasks include acceptance test scenario development, user acceptance testing (UAT), defect management through tools like Jira, deployment support, as well as learning and development centered on end-user training and material creation.

Key activities include detailed business analysis to translate current and future business needs into system requirements, managing risk and defect resolution, and fostering stakeholder collaboration to ensure solutions align with operational goals. The Senior Manager will also ensure high standards in testing quality and documentation, leveraging management tools such as Zephyr and TestRail to track testing progress and outcomes.

Ideal candidates hold a bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related field, complemented by a minimum of five years experience with hotel property management systems like OPERA, Lightspeed, FSPMS, or FOSSE. Preference will be given to candidates with prior hospitality leadership experience and familiarity with Marriott’s ecosystem of property management and reservation systems.

Marriott offers a comprehensive benefits package including medical, dental, vision, flexible spending accounts, life and disability insurance, paid parental leave, adoption expense reimbursement, 401(k) plans, stock purchase options, commuter benefits, employee assistance programs, and childcare discounts. Washington state employees additionally accrue paid sick leave and receive a minimum of nine holidays annually.

Joining Marriott as FLEX Senior Manager means becoming part of a global team dedicated to hospitality innovation and operational excellence. Candidates will have the opportunity to make a significant impact on PMS strategy and implementation while working in a supportive, inclusive, and dynamic environment. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you at Marriott International.