FLEX OSR Director of Event Planning

Marriott International is the world’s largest hotel company, renowned for its extensive portfolio of brands, wide geographical presence, and exceptional commitment to associate growth and guest satisfaction. Headquartered at 7750 Wisconsin Ave, Bethesda, Maryland, Marriott International offers dynamic career opportunities within a global network of hotels and resorts, attracting professionals dedicated to excellence in the hospitality industry. Marriott's culture deeply values diversity, inclusion, and innovation, fostering an environment where associates can thrive and become the best versions of themselves. As a well-established leader in hospitality, Marriott continuously pursues excellence by providing outstanding services, memorable guest experiences, and sustainable business growth. The company promotes a hybrid work environment, blending remote flexibility with onsite collaboration, ensuring associates remain connected and effective.

This role is a temporary, full-time management position based at Marriott International HQ, Bethesda, Maryland, with the potential for remote work depending on candidate location, but requires 100% travel to various event locations. The Event Management Leader will report to the OSR Team and play a pivotal role in overseeing the event planning operations. This role involves managing the event planning team, which includes Senior Event Managers, Event Managers, Associate Event Managers, and Administrative Assistants. The core responsibility centers on orchestrating the administrative processes associated with pre-event and post-event phases to ensure smooth transitions and high-quality service delivery.

The leader is responsible for maximizing revenue opportunities through up-selling and accurate forecasting of catering and group room blocks for all events. This requires strategic oversight to align event sales and operations seamlessly, ensuring that guest and employee satisfaction are prioritized while managing department financial performance. The leader will assign all events to the event planning team, provide leadership in menu development, enforce departmental standards and policies, and facilitate communications related to emergency and safety procedures.

Additionally, the role demands active customer service leadership by addressing guest feedback, resolving complaints promptly, and fostering a positive environment for guest relations. The incumbent will lead event management meetings, troubleshoot potential conflicts in scheduled events, and engage with complex or high-profile groups to mitigate risks and enhance financial outcomes. The position also oversees the sales and marketing aspects of events by building partnerships with external vendors and consulting customers to tailor event objectives and requirements.

Human resource responsibilities include establishing customer service guidelines, ensuring ongoing employee training, reviewing staffing levels to meet service needs, and providing constructive feedback to team members for continuous improvement. This role embodies Marriott's dedication to equal opportunity employment by embracing associates' diverse backgrounds and experiences.

Marriott's comprehensive benefits package for full-time positions includes medical, dental, vision coverage, flexible spending accounts, life and disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave. Employees can also enjoy 401(k) plans, stock purchase opportunities, property discounts, commuter benefits, employee assistance programs, and childcare discounts. Washington applicants specifically accrue paid sick leave and are eligible for a minimum of nine holidays annually. Marriott's workplace philosophy encourages employees to be where they can do their best work, begin their purpose, belong to an amazing global team, and become their best selves.