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Job Overview
Employment Type
Temporary
Full-time
Compensation
Hourly
Range $45.19 - $60.58
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) Plan
Paid parental leave
Paid Time Off
Employee Discounts
Job Description
Marriott International is the world’s largest hotel company, renowned for its extensive portfolio of brands, wide geographical presence, and exceptional commitment to associate growth and guest satisfaction. Headquartered at 7750 Wisconsin Ave, Bethesda, Maryland, Marriott International offers dynamic career opportunities within a global network of hotels and resorts, attracting professionals dedicated to excellence in the hospitality industry. Marriott's culture deeply values diversity, inclusion, and innovation, fostering an environment where associates can thrive and become the best versions of themselves. As a well-established leader in hospitality, Marriott continuously pursues excellence by providing outstanding services, memorable guest experiences, and sustainable business growth.... Show More
Job Requirements
- high school diploma or GED
- 4 years experience in event management, food and beverage, sales and marketing or related professional area
- or 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration or related major
- 2 years experience in event management, food and beverage, sales and marketing or related professional area
- ability to travel 100 percent
- strong leadership skills
- excellent communication skills
- ability to work remotely and in a hybrid environment as required
- proficiency in Microsoft Office and event management platforms
- ability to handle multiple priorities and meet deadlines
Job Qualifications
- high school diploma or GED with 4 years experience in event management, food and beverage, sales and marketing or related professional area
- or 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major with 2 years experience in event management, food and beverage, sales and marketing or related professional area
- experience managing teams in event planning or related field
- strong leadership and communication skills
- ability to manage multiple events and prioritize tasks effectively
- proficiency in event management software and tools
- knowledge of budgeting and financial management
- excellent customer service and problem-solving skills
- experience with vendor relations and contract negotiations
Job Duties
- assign all events turned over to event planning team
- oversee function space and group room blocks for turned opportunities
- communicate and execute departmental and property emergency procedures and ensure staff are trained in safety procedures
- lead execution of activities to support the event management strategy
- review scheduled events with direct reports and troubleshoot potential challenges or conflicts
- lead discussions to review event complexity and proactively avoid service challenges and failures
- ensure the property is apprised of all groups that will impact property operations
- manage customer budgets to maximize revenue and meet customer needs
- maintain inventories to maximize customer satisfaction and revenue opportunities
- work with highly complex or high profile groups when financial impact will be significant
- lead the catering menu development process
- champion all standards, policies and procedures for the event planning team
- lead event management meetings
- review comment cards, guest satisfaction results and other data to identify areas of improvement
- share plans with property leadership and ensure corrective action is taken to continuously improve guest satisfaction
- display leadership in guest hospitality, exemplify excellent customer service and create a positive atmosphere for guest relations
- interact with guests to obtain feedback on product quality and service levels
- respond to and handle guest problems and complaints
- strive to improve service performance
- empower employees to provide excellent customer service
- develop working relationships with outside vendors and establish prices and service agreements to enhance event experience and increase revenue opportunities
- consult with customers to determine objectives and requirements for events such as meetings, conferences, and conventions
- establish customer service guidelines so employees understand expectations and parameters
- ensure employees receive ongoing training to understand guest expectations
- observe service behaviors of employees and provide feedback to individuals and managers
- review staffing levels to ensure guest service and planning needs are met
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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