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FLEX Coordinator, HVMB Operations & Quality
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $24.90 - $38.02
Work Schedule
Standard Hours
Benefits
401(k) Plan
stock purchase plan
Discounts at Marriott properties
Commuter Benefits
employee assistance plan
Childcare discounts
Medical insurance
Dental Insurance
Vision Insurance
health care flexible spending account
Dependent Care Flexible Spending Account
Life insurance
Disability insurance
accident insurance
adoption expense reimbursements
Paid parental leave
Job Description
Marriott International is the world’s largest hotel company, known for its extensive portfolio of brands and hotels worldwide. Headquartered in Bethesda, Maryland, Marriott International leads the hospitality industry with a commitment to excellence in customer service, innovation, and career growth opportunities for its associates. The company fosters a diverse and inclusive culture where associates from various backgrounds can thrive, contribute, and grow their careers. Marriott International is dedicated to providing an environment that supports flexibility and work-life balance, including hybrid and remote work options depending on location and role requirements.
This particular opportunity is for a FLEX Global Operations Coord... Show More
This particular opportunity is for a FLEX Global Operations Coord... Show More
Job Requirements
- High school diploma or GED or 4-year degree from an accredited university
- Four years’ experience in business, sales and marketing, management operations, or related area
- Ability to work independently without supervision
- Strong organizational skills
- Experience analyzing large data sets
- Experience with Peoplesoft AP
- Ability to manage competing priorities in a fast-paced environment
Job Qualifications
- High school diploma or GED and 4 years’ experience in business, sales and marketing, management operations, or related professional area or 4-year degree from an accredited university in Business Administration, Hotel and Restaurant Management
- Demonstrated ability to deliver results in a fast-paced environment with competing priorities and deadlines
- Demonstrated ability to work independently without direct supervision
- Attention to detail and highly organized
- Demonstrated ability to analyze large data sets, interpret complex data, identify patterns and trends, and create detailed reports to inform decision making
- Experience with Peoplesoft AP system
Job Duties
- Manages the fraud workflows related to Accertify, Ekata, Loyalty Program Risk and Bonvoy points fraud review
- Support chargeback management processes and workflows to include obtaining documentation, uploading chargeback response support, chargeback classification and provide reporting and analytics on chargeback trends
- Resolve EID access related issues for current partners to include provisioning, password reset and EID audit support
- Review and follow up to weekly Personal Identifiable Information requests from Marriott International Data Services team
- Set up vendors for customers and process payments related to relocation stipends and refund processing errors on a weekly basis through Peoplesoft AP system
- Create and send correspondence and payment processing links to guests for system related payment issues
- Assist with research and resolve of financial operations inquiries and provide follow up as needed to inquiring parties
- Implement and maintain HVMB Fraud playbook
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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