FLEX Coordinator, HVMB Operations & Quality

Marriott International is the world’s largest hotel company, known for its extensive portfolio of brands and hotels worldwide. Headquartered in Bethesda, Maryland, Marriott International leads the hospitality industry with a commitment to excellence in customer service, innovation, and career growth opportunities for its associates. The company fosters a diverse and inclusive culture where associates from various backgrounds can thrive, contribute, and grow their careers. Marriott International is dedicated to providing an environment that supports flexibility and work-life balance, including hybrid and remote work options depending on location and role requirements.

This particular opportunity is for a FLEX Global Operations Coordinator within the HVMB (Hospitality, Venues, Meetings, and Banquets) Operations & Quality team, based at the Marriott International Headquarters in Bethesda, MD. The position is full-time and management level, offering an hourly pay range between $24.90 and $38.02 per hour. As a FLEX Global Operations Coordinator, the successful candidate will be integral to supporting the global operations team, particularly focusing on customer and partner support with an emphasis on fraud detection and chargeback management. This position demands a highly organized, detail-focused individual with the ability to work independently and manage multiple priorities effectively.

In this role, the coordinator will act as a liaison among several internal and external stakeholders, including home management company partners, customer care teams, Loyalty Program Risk, Loyalty Support Services, and Accenture Hospitality Services. Key responsibilities include managing fraud workflows related to systems like Accertify and Ekata, handling chargeback processes such as documentation collection and response coordination, and providing detailed analytics on chargeback trends to inform strategic decisions.

The Global Operations Coordinator will also be responsible for managing partner system access, including provisioning and password resets, and will oversee weekly tasks related to Personal Identifiable Information requests in coordination with the Marriott International Data Services team. Supporting the finance team with operational inquiries and vendor payment processing via the Peoplesoft Accounts Payable system will be essential functions of this role. Beyond technical functions, this position requires excellent communication skills to maintain positive working relationships and to convey information efficiently across different groups within the organization.

Marriott International values an inclusive work environment and is an equal opportunity employer, emphasizing diversity and non-discrimination on any protected basis. The company offers a comprehensive benefits package that includes health, dental, and vision insurance, life and disability insurance, flexible spending accounts, employee assistance programs, childcare discounts, and a 401(k) plan among others. This position encourages candidates who are self-motivated, capable of managing complex data analysis, and willing to participate in ongoing training and meetings to stay aligned with the company’s operational goals.

Marriott HQ promotes a hybrid work model for associates within commuting distance of Bethesda, Maryland, while also considering remote options for those outside commuting range. This flexibility supports associates in balancing professional commitments with personal responsibilities, reinforcing Marriott's commitment to their team’s overall well-being and career satisfaction.

Overall, this role offers a unique opportunity to join a global leader in hospitality, contribute meaningfully to operational excellence, and grow professionally in a dynamic, supportive, and forward-thinking environment.