Fleet Truck Service Specialist

TravelCenters of America (TA) is a prominent operator of travel centers and truck stops across the United States, catering primarily to professional drivers and travelers. As a leading company in the retail group sector, TA focuses on delivering exceptional customer experiences and top-notch service offerings ranging from fueling stations to convenience stores and dining options. With a rich history serving the trucking industry, TA emphasizes operational excellence, safety, and continuous improvement across all facets of its business to ensure customers are supported and satisfied every step of their journey.

The role of Truck Service Specialist is a pivotal leadership position within TA, responsible for overseeing the consistent execution of company standards and driving operational excellence across multiple locations in a designated region. With full accountability for compliance, performance, profitability, and customer satisfaction, this position serves as a critical link between field service operations and senior leadership. The Truck Service Specialist collaborates closely with Group Managers and Truck Service Directors to manage staffing, training initiatives, and performance objectives, fostering a culture centered on accountability, safety, and professional development.

This hybrid role requires approximately 50-75% travel to various service locations, involving regular site visits to monitor operational standards, safety protocols, and quality assurance. Candidates must be prepared to engage in hands-on leadership and strategic oversight, leveraging Lean and Six Sigma methodologies to identify process improvements and support sustainable solutions company-wide. The role also entails coaching and mentoring team members, spearheading root cause analyses for operational challenges, and supporting financial goals by monitoring inventory and expense controls.

TA offers competitive base compensation ranging from $74,000 to $110,000 along with an annual bonus program and comprehensive benefits including medical, dental, vision, life insurance, 401(k) with company match, paid vacation, tuition reimbursement, and professional advancement opportunities. The company fosters an inclusive and diverse work environment, dedicated to equal employment opportunities and accommodating employees’ needs throughout their career journey.

As a Truck Service Specialist, you will be instrumental in championing the company’s mission to "return every traveler to the road better than they came," ensuring excellence in truck service operations, financial performance, and customer experience at every touchpoint. This career opportunity is ideal for candidates with proven leadership experience in truck service or fleet maintenance, strong operational acumen, and a passion for continuous improvement in a dynamic field-based environment.