Fleet Supervisor - 2nd Shift

The AAA Perrysburg Fleet operates as a key part of the AAA Club Alliance, a broadly recognized and trusted organization that provides roadside assistance, automotive services, and travel benefits across the United States. Located at 8350 Fremont Pike, Perrysburg, OH, this facility serves the local community and AAA members by ensuring reliable and timely vehicle assistance and fleet management. AAA is renowned for its commitment to high-quality service, safety, and customer satisfaction, which forms the foundation of its operations nationwide. The Perrysburg Fleet location plays a critical role in managing roadside services and the automotive fleet that supports them. Incorporating a large team of drivers, dispatchers, supervisors, and administrative staff, the fleet office is dedicated to operational excellence and seamless service delivery.

The Fleet Supervisor position at AAA Perrysburg is a full-time role specifically assigned to the 2nd shift, offering a unique opportunity to lead a dynamic team within a demanding schedule that provides Fridays and Saturdays off. This role is tailored for individuals passionate about automotive services, customer support, and team leadership. The Supervisor will manage day-to-day operations within the fleet office, collaborate closely with drivers and other supervisors, and ensure all aspects of the roadside assistance service are executed efficiently. This involves overseeing staffing, ensuring that performance and sales targets are met or exceeded, and maintaining fleet safety and compliance with all regulatory standards.

The candidate will also be expected to provide exemplary customer service to AAA members and Roadside Assistance Program customers, handling escalated issues with professionalism and a solution-oriented approach. The role demands a leader with at least five years of relevant work experience, including automotive, dispatch, or high-volume customer service environments, along with strong supervisory skills. An associate degree in business, organizational management, or related fields is preferred, alongside certifications in towing and automotive safety.

Compensation for the role ranges from $48,726 to $62,176 annually, influenced by experience and performance, and includes monthly bonus potential based on team success. AAA offers a comprehensive benefits package, highlighting its commitment to employee well-being and professional growth, including medical, dental, and vision coverage, paid time off, holiday pay, a 401(k) plan with company match, and tuition reimbursement.

This role represents a pivotal leadership position within the AAA Perrysburg Fleet operation, focused on driving performance, operational integrity, and outstanding member service. The Supervisor's responsibilities are wide-ranging, from direct team management and performance evaluation to maintaining vehicle safety standards and participating in budget administration. Emphasizing continuous improvement and collaboration, the Fleet Supervisor will work closely with cross-functional teams, including training and dispatch, to support overall division objectives and enhance the roadside assistance experience for all members and customers.

Embracing AAA's core values of safety, integrity, and customer service, the selected individual will contribute to a positive workplace culture, ensuring safe operations and compliance with federal, state, and local laws. This role also demands proactive management of workplace safety, accident investigations, and resource utilization, underscoring the importance of effective leadership in a fast-paced and multifaceted environment. AAA welcomes diverse candidates and fosters an inclusive workplace, aspiring to attract professionals with strong leadership capabilities and a passion for superior service delivery.