Fleet Maintenance Service Manager

Ryder is a leading transportation and logistics company with a rich history dating back to 1933. Known for its strong culture centered on integrity, family, and customer service, Ryder is committed to providing innovative solutions to its customers while fostering a supportive and dynamic work environment. With a focus on sustainability, Ryder has the largest electric vehicle footprint in the United States and has been recognized by reputable organizations such as Verizon for its Supplier Environmental Excellence Award. The company offers comprehensive health and welfare benefits, including medical, prescription, dental, vision, life insurance, and disability options, along with paid time off and a 401(k) retirement savings plan. Ryder’s commitment to diversity and inclusion is evident through accolades such as being named a Top Company for Women to Work For in Transportation by Women in Trucking and being recognized by Fortune Magazine as one of the World's Most Admired Companies for ten consecutive years.

The Operations Manager I position at Ryder is a crucial managerial role responsible for overseeing operations and personnel at locations managing up to 130 truck units. This leadership role involves managing Technicians-In-Charge, Customer Service Coordinators, and other team members to ensure the location meets or exceeds its business objectives. The Operations Manager I is accountable for balancing customer needs with financial, operational, quality, safety, and asset management targets, using established leadership competencies and business metrics to drive performance.

Located in Bloomfield, Connecticut, this first-shift, Monday through Friday role offers a salary between $80,000 and $85,000, paid weekly, and is bonus eligible. The Operations Manager I ensures that the location operates efficiently, adhering to company standards and procedures, including Standard Operating Procedures and Standard Repair Practices. This position may also serve as a developmental role to prepare individuals for further advancement to Operations Manager II.

Key responsibilities include optimizing labor and shift patterns to align technician hours with equipment availability, managing vehicle planning and scheduling, overseeing productivity tracking, and conducting operational meetings and reviews. The role also involves managing performance and development of personnel, recruiting, onboarding, payroll, and succession planning. The Operations Manager I acts as a key point of contact for customers, maintaining satisfaction, vehicle uptime, and retention through effective communication and adherence to service protocols.

Asset management duties include maintaining shop appearance, executing asset management initiatives, managing vehicle specifications and inventory, and coordinating with rental and parts teams. The position also leads quality assurance efforts, including inspections, root cause analysis, compliance with safety and environmental regulations, and continuous improvement initiatives. Financially, the Operations Manager I is responsible for managing budgets, costs, vendor relationships, payroll, invoicing, warranty processes, and ensuring data integrity in the shop management system.

This role requires strong leadership, communication skills, accountability, and proficiency in Microsoft Office and reporting systems. Prior experience in fleet management software and technical shop environments is preferred. Ryder fosters employee growth and success in an essential industry, offering a collaborative and rewarding career path for motivated professionals.