Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid Time Off
401k Employer Match
Job Description
Ryder is a leading provider in the transportation and logistics industry, with a strong heritage dating back to 1933. Known for its commitment to culture, integrity, and family values, Ryder has established itself as a company that values its people above all else, recognizing them as its most important competitive advantage. As a dynamic and innovative organization, Ryder continually pursues operational excellence and sustainable practices, including maintaining the largest electric vehicle (EV) footprint in the United States. This demonstrates its dedication not only to business success but also to environmental responsibility.
Ryder operates within the truck leasing, rental, and maintenance services sector and prides itself on fostering a culture that promotes growth and career development. The company has been acknowledged for its commitment to workplace equality and employee satisfaction, earning recognition such as “Top Company for Women to Work for in Transportation” by Women in Trucking, and appearing on Fortune Magazine’s list of “World’s Most Admired Companies” for ten consecutive years. Additionally, Ryder has been awarded for its environmental initiatives, reflecting its comprehensive approach to corporate responsibility.
The Operations Supervisor role at Ryder is an essential position within the maintenance operations group, located in Morrisville, NC. As an Operations Supervisor, you will play a pivotal role in managing a shift at a specific location, overseeing a team that may include Technicians-In-Charge, Customer Service Coordinators, Technicians, and Service Employees. The role requires balancing customer satisfaction with financial, safety, quality, and operational objectives. This position provides a unique opportunity to contribute to the success of a fast-paced environment, ensuring that maintenance tasks meet company standards and customer requirements.
This role is a blend of leadership, operational management, and customer service, designed to develop supervisory skills and prepare incumbents for higher responsibilities such as the Operations Manager role. Ryder emphasizes internal career growth and promotes from within, ensuring employees have a clear and achievable path for advancement based on performance. With a competitive salary and annual bonus, the position also offers a full benefits package including 401(k) employer match, paid time off, and various insurances.
Operating hours for this role are Monday through Friday from 2:30 PM to 11:00 PM, providing a consistent schedule within a professional setting. The Operations Supervisor will be heavily involved in workflow management, labor management, customer relations, asset management, quality management, and financial management. These areas include responsibility for work analysis, technician assignments, warranty compliance, customer communication, shop and vehicle upkeep, quality inspections, managing expenses and budgets, and ensuring safety and regulatory compliance.
The role also requires active participation in continuous improvement initiatives and maintaining high standards across all shop operations. Effective communication, problem-solving, and vehicle diagnostics knowledge are highly valuable skills for success in this position. Ryder supports its employees with the tools and training needed to excel, including experience with shop management systems and proficiency in Microsoft Office applications.
Joining Ryder means becoming part of a respected company that values diversity, promotes a drug-free workplace, and offers robust career opportunities in maintenance operations. With a strong commitment to its workforce and a focus on sustainable growth, Ryder provides a rewarding work environment where you can build a meaningful and lasting career.
Ryder operates within the truck leasing, rental, and maintenance services sector and prides itself on fostering a culture that promotes growth and career development. The company has been acknowledged for its commitment to workplace equality and employee satisfaction, earning recognition such as “Top Company for Women to Work for in Transportation” by Women in Trucking, and appearing on Fortune Magazine’s list of “World’s Most Admired Companies” for ten consecutive years. Additionally, Ryder has been awarded for its environmental initiatives, reflecting its comprehensive approach to corporate responsibility.
The Operations Supervisor role at Ryder is an essential position within the maintenance operations group, located in Morrisville, NC. As an Operations Supervisor, you will play a pivotal role in managing a shift at a specific location, overseeing a team that may include Technicians-In-Charge, Customer Service Coordinators, Technicians, and Service Employees. The role requires balancing customer satisfaction with financial, safety, quality, and operational objectives. This position provides a unique opportunity to contribute to the success of a fast-paced environment, ensuring that maintenance tasks meet company standards and customer requirements.
This role is a blend of leadership, operational management, and customer service, designed to develop supervisory skills and prepare incumbents for higher responsibilities such as the Operations Manager role. Ryder emphasizes internal career growth and promotes from within, ensuring employees have a clear and achievable path for advancement based on performance. With a competitive salary and annual bonus, the position also offers a full benefits package including 401(k) employer match, paid time off, and various insurances.
Operating hours for this role are Monday through Friday from 2:30 PM to 11:00 PM, providing a consistent schedule within a professional setting. The Operations Supervisor will be heavily involved in workflow management, labor management, customer relations, asset management, quality management, and financial management. These areas include responsibility for work analysis, technician assignments, warranty compliance, customer communication, shop and vehicle upkeep, quality inspections, managing expenses and budgets, and ensuring safety and regulatory compliance.
The role also requires active participation in continuous improvement initiatives and maintaining high standards across all shop operations. Effective communication, problem-solving, and vehicle diagnostics knowledge are highly valuable skills for success in this position. Ryder supports its employees with the tools and training needed to excel, including experience with shop management systems and proficiency in Microsoft Office applications.
Joining Ryder means becoming part of a respected company that values diversity, promotes a drug-free workplace, and offers robust career opportunities in maintenance operations. With a strong commitment to its workforce and a focus on sustainable growth, Ryder provides a rewarding work environment where you can build a meaningful and lasting career.
Job Requirements
- High school diploma/GED required
- Maintenance and technical experience in a shop environment required
- 1-3 years or more experience in maintenance operations environment required or demonstrated success in a Ryder role may be substituted
- Ability to manage personnel and operations
- Strong communication and customer service skills
- Ability to work a 2:30 PM to 11:00 PM shift Monday through Friday
- Willingness to adhere to safety and regulatory policies
- Professional representation of Ryder
Job Qualifications
- High school diploma/GED
- Associate's or bachelor's degree preferred or 1-3 years experience in maintenance operations
- Maintenance and technical experience in a shop environment required
- Supervisory experience preferred
- Experience with shop management systems preferred
- Intermediate Microsoft Office skills preferred
Job Duties
- Manage workflow including work analysis, planning, scheduling and assigning work to technicians
- Track and optimize productivity
- Conduct shift and shop meetings
- Review and approve work orders
- Ensure warranty policies and procedures are executed
- Triage unscheduled customer drive-ins and communicate with customers
- Perform yard checks to prioritize and schedule work
- Manage labor including training, development, and performance management of personnel
- Handle customer relationship management including issue resolution, satisfaction, retention, and vehicle uptime
- Ensure communication protocols for preventive maintenance scheduling and vehicle updates
- Conduct customer visits as required
- Oversee asset management including shop appearance, tooling and equipment recommendations, and vehicle specifications
- Manage parts inventory and related policies
- Conduct quality inspections and in-process reviews
- Perform breakdown root cause analysis and implement corrective actions
- Ensure cleanliness and repair quality
- Collaborate with Service Manager for technician training and continuous improvement
- Maintain safety and EPA regulatory compliance
- Manage financial objectives including maintenance cost control, payroll, purchase orders, invoice and fuel reconciliation
- Oversee customer bill back process and reporting
- Maintain data integrity in Shop Management Online system
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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