Fleet Maintenance Operations Supervisor - 2nd shift

Cary, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Day Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

Paid Time Off

401k Employer Match

Job Description

Ryder is a leading provider in the transportation and logistics industry, with a strong heritage dating back to 1933. Known for its commitment to culture, integrity, and family values, Ryder has established itself as a company that values its people above all else, recognizing them as its most important competitive advantage. As a dynamic and innovative organization, Ryder continually pursues operational excellence and sustainable practices, including maintaining the largest electric vehicle (EV) footprint in the United States. This demonstrates its dedication not only to business success but also to environmental responsibility.

Ryder operates within the truck leasing, rental, and mainten... Show More

Job Requirements

High school diploma/GED required
Maintenance and technical experience in a shop environment required
1-3 years or more experience in maintenance operations environment required or demonstrated success in a Ryder role may be substituted
Ability to manage personnel and operations
Strong communication and customer service skills
Ability to work a 2:30 PM to 11:00 PM shift Monday through Friday
Willingness to adhere to safety and regulatory policies
Professional representation of Ryder

Job Qualifications

High school diploma/GED
Associate's or bachelor's degree preferred or 1-3 years experience in maintenance operations
Maintenance and technical experience in a shop environment required
Supervisory experience preferred
Experience with shop management systems preferred
Intermediate Microsoft Office skills preferred

Job Duties

Manage workflow including work analysis, planning, scheduling and assigning work to technicians
Track and optimize productivity
Conduct shift and shop meetings
Review and approve work orders
Ensure warranty policies and procedures are executed
Triage unscheduled customer drive-ins and communicate with customers
Perform yard checks to prioritize and schedule work
Manage labor including training, development, and performance management of personnel
Handle customer relationship management including issue resolution, satisfaction, retention, and vehicle uptime
Ensure communication protocols for preventive maintenance scheduling and vehicle updates
Conduct customer visits as required
Oversee asset management including shop appearance, tooling and equipment recommendations, and vehicle specifications
Manage parts inventory and related policies
Conduct quality inspections and in-process reviews
Perform breakdown root cause analysis and implement corrective actions
Ensure cleanliness and repair quality
Collaborate with Service Manager for technician training and continuous improvement
Maintain safety and EPA regulatory compliance
Manage financial objectives including maintenance cost control, payroll, purchase orders, invoice and fuel reconciliation
Oversee customer bill back process and reporting
Maintain data integrity in Shop Management Online system
Perform other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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