Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $75,000.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Paid Time Off
401(k) retirement plan
Job Description
Ryder System, Inc. is a leading provider of transportation and supply chain management solutions. Established in 1933, Ryder has grown to become a trusted name in logistics, fleet management, and maintenance services, serving a diverse range of industries across North America. The company is deeply committed to fostering a culture of integrity, family, and professional growth, which stands at the core of its continued success. Recognized as one of the top companies for women to work for in transportation and consistently featured as a Fortune Magazine most admired company, Ryder emphasizes employee development, sustainability, and customer satisfaction. Its green initiatives include the largest electric vehicle footprint in the U.S. and recognition for environmental excellence from notable partners like Verizon. Ryder offers competitive compensation, comprehensive benefits, and ample career growth opportunities within a dynamic and fast-paced environment.
The Operations Supervisor role at Ryder is a vital position within the maintenance operations team at the South Plainfield, NJ shop location. This role is designed for individuals aspiring to develop managerial and operational expertise in the transportation service industry. As an Operations Supervisor, you will assist in overseeing daily operations and personnel on your assigned shift from 1:00 pm to 11:00 pm, Monday through Friday. You will supervise a diverse team including technicians, customer service coordinators, and service employees to ensure smooth workflow and high-quality customer service. The position is instrumental in balancing business objectives, such as financial targets, safety standards, quality, and operating efficiency, while maintaining customer satisfaction and vehicle uptime.
This role offers a developmental pathway leading toward the Operations Manager position through on-the-job experience and performance-based promotion from within. The Operations Supervisor is responsible for managing work schedules, productivity tracking, labor management, customer communications, quality inspections, and financial reporting related to maintenance operations. This position also requires managing asset standards, shop cleanliness, tooling needs, and inventory, while adhering to all company policies and regulatory requirements related to safety and environmental compliance. The role comes with a competitive salary of $75,000 per year, eligibility for annual bonuses, and a full benefits package including medical, dental, vision, life insurance, disability coverage, paid time off, and a 401(k) employer match. Ryder is an equal opportunity employer committed to providing a safe, inclusive, and rewarding workplace. Candidates will join a company with a strong heritage, a commitment to innovation, and a focus on sustainable and ethical business practices.
The Operations Supervisor role at Ryder is a vital position within the maintenance operations team at the South Plainfield, NJ shop location. This role is designed for individuals aspiring to develop managerial and operational expertise in the transportation service industry. As an Operations Supervisor, you will assist in overseeing daily operations and personnel on your assigned shift from 1:00 pm to 11:00 pm, Monday through Friday. You will supervise a diverse team including technicians, customer service coordinators, and service employees to ensure smooth workflow and high-quality customer service. The position is instrumental in balancing business objectives, such as financial targets, safety standards, quality, and operating efficiency, while maintaining customer satisfaction and vehicle uptime.
This role offers a developmental pathway leading toward the Operations Manager position through on-the-job experience and performance-based promotion from within. The Operations Supervisor is responsible for managing work schedules, productivity tracking, labor management, customer communications, quality inspections, and financial reporting related to maintenance operations. This position also requires managing asset standards, shop cleanliness, tooling needs, and inventory, while adhering to all company policies and regulatory requirements related to safety and environmental compliance. The role comes with a competitive salary of $75,000 per year, eligibility for annual bonuses, and a full benefits package including medical, dental, vision, life insurance, disability coverage, paid time off, and a 401(k) employer match. Ryder is an equal opportunity employer committed to providing a safe, inclusive, and rewarding workplace. Candidates will join a company with a strong heritage, a commitment to innovation, and a focus on sustainable and ethical business practices.
Job Requirements
- High school diploma or GED
- associate's or bachelor's degree preferred or equivalent experience
- maintenance and technical experience in shop environment
- supervisory experience preferred
- experience with shop management system
- intermediate Microsoft Office skills
Job Qualifications
- High school diploma or GED required
- associate's degree preferred or 1-3 years of experience in maintenance operations required
- bachelor's degree preferred or 1-3 years of relevant experience
- maintenance and technical experience in a shop environment required
- supervisory experience preferred
- experience with shop management systems preferred
- intermediate proficiency in Microsoft Office preferred
Job Duties
- Manage workflow including work analysis, planning and scheduling
- assign work to technicians and track productivity
- conduct shift and shop meetings
- review and approve repair orders
- ensure execution of warranty policies
- manage triage of unscheduled customer drive-ins and communicate accordingly
- perform yard checks for scheduling and prioritization
- manage labor, provide training and development for staff
- handle performance management of assigned personnel
- manage customer relationships, resolve issues and ensure satisfaction
- communicate with customers on preventive maintenance scheduling and updates
- conduct customer visits as needed
- oversee asset management including shop appearance and tooling needs
- assist in vehicle specification and service processes
- manage parts inventory and policies
- perform quality inspections of maintenance and repairs
- conduct root cause analysis and corrective actions
- coordinate with service managers on technician training
- maintain shop floor activity control and quality
- implement quality assurance and continuous improvement programs
- ensure compliance with safety and EPA regulations
- manage financial goals including maintenance cost objectives and budget controls
- handle payroll, purchase orders, invoice and fuel reconciliation
- oversee customer bill back processes and documentation
- maintain data integrity in shop management systems
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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