Fitness Receptionist

Boca West Country Club is a prestigious and vibrant private country club located in Boca Raton, Florida, known for its luxurious amenities, exceptional services, and a rich tradition of hospitality and community. Renowned as a leading destination for golf, tennis, and wellness activities, the club offers its members an unparalleled lifestyle experience with first-class facilities including championship golf courses, state-of-the-art fitness centers, resort-style pools, fine dining venues, and social events designed to foster a welcoming and engaging environment. Boca West Country Club prides itself on its commitment to excellence, passion for service, and dedication to creating a reimagined country club life for its members, employees, and guests.

The role of the Fitness Receptionist at Boca West Country Club is a vital member of the fitness center team, acting as the first point of contact for members and guests. This position is responsible for providing exceptional customer service by warmly greeting members and visitors, managing member check-ins and check-outs, responding to inquiries via phone, email, or in-person related to fitness services and memberships. The Fitness Receptionist supports the day-to-day operations of the fitness center by assisting with membership inquiries, registrations, renewals, scheduling coordination with fitness staff, promoting fitness programs and classes, handling payment transactions accurately, and maintaining a clean and organized reception area. This role demands a friendly, professional demeanor and the ability to multitask effectively in a fast-paced environment while upholding health and safety regulations. Although this position has no supervisory responsibilities, the Fitness Receptionist plays a crucial role in contributing to the overall positive team spirit and fostering an atmosphere of respect, integrity, and empathy.

Ideal candidates for this position are those who demonstrate passion for fitness and wellness, excellent communication and interpersonal skills, and a dedicated work ethic. Flexibility to work weekends and evenings is essential, as is the ability to navigate basic computer programs and familiarity with reservation or membership software. The physical demands of the job include the ability to frequently walk, sit, stand for extended periods, and occasionally lift or move up to 25 pounds. This role offers an excellent opportunity to join a premier country club and contribute to delivering outstanding member experiences, supporting the club’s mission to live out its PROMISE values of Passionate, Refined, Ownership, Mindful, Innovative, Safe, and Empathy. The Fitness Receptionist role embodies these values by ensuring every interaction is handled with courtesy, professionalism, and a keen attention to member needs, helping to enhance the overall club environment and member satisfaction.