Fitness Concierge

Colorado Springs, CO, USA|

Job Overview

Compensation

Hourly

Range $14.75 - $19.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee wellness programs

Career development opportunities

friendly work environment

Job Description

The Garden of the Gods Resort and Club is a premier destination known for providing a diverse, dynamic, and thriving environment focused on leisure, wellness, and exceptional guest experiences. Nestled in a stunning natural setting, the resort offers guests and members a comprehensive range of amenities including world-class accommodations, dining, recreational activities, and wellness programming. The establishment prides itself on fostering a culture of excellence, teamwork, and outstanding service to ensure every guest’s visit is not only enjoyable but truly memorable. As a leading resort and club, Garden of the Gods continually invests in its team, offering career development opportunities and a supportive atmosphere that encourages professional growth and a positive workplace environment.

The Fitness Concierge at Strata Fit within the Garden of the Gods Resort and Club plays an essential role as the welcoming first point of contact for all guests and members utilizing the fitness facilities. This position is critical in shaping each individual's workout experience by providing warm greetings, expert assistance, and comprehensive support throughout their visit. Responsibilities include greeting and directing visitors, managing workout reservations and appointments, assisting with inquiries regarding gym operations, personal training options, and group fitness classes, and providing exceptional customer service that aligns with the resort’s wellness philosophy. The Fitness Concierge also handles various administrative duties such as managing phone and email communications, processing transactions, and maintaining the cleanliness and organized appearance of the facility including retail areas. This role demands a professional yet personable demeanor, an ability to think critically and creatively, and a passion for promoting health and wellness in a supportive environment. Available shifts may vary to meet operational needs, and the Fitness Concierge must consistently demonstrate a positive, team-oriented attitude and a commitment to delivering an enriching and rewarding experience for every athlete and guest at Strata Fit.

Job Requirements

High school diploma
Some college preferred
Ability to think critically and creatively
Knowledge of proper body mechanics to prevent injury
Financial knowledge including basic math, money handling, and pricing
Excellent communication skills
Proficient computer skills including Excel
Strong interpersonal skills
Experience in record keeping
CPR certification
Must be available to work various shifts
Valid driver’s license

Job Qualifications

High school diploma
Some college preferred
Knowledge of proper body mechanics
Financial knowledge including basic math and money handling
Excellent communication skills
Proficient computer skills including Excel
Strong interpersonal skills
Experienced in record keeping

Job Duties

Operate efficiently and effectively all functions of the fitness center, equipment, and workouts
Create up-to-date athlete records and workout preferences in database management systems
Maintain constant sanitation, cleanliness, and tidiness of gym facilities, locker rooms, and lobby, including retail
Maintain full stock of equipment, towels, supplies, and athlete amenities
Manage workout reservations appointments, including recurring and cancelling, and assistance with bookings
Perform check-in, check-out, and payment transaction processes in accordance with policies
Execute guest pass procedures for affiliates utilizing the facilities and collaborate with membership