Fitness Club Receptionist

Planet Fitness is a prominent fitness franchisor and operator in the United States, boasting over 2,000 locations and continuing to expand at a rapid pace. The company is well-regarded for its commitment to creating a welcoming, judgement-free environment where fitness enthusiasts of all levels feel comfortable and valued. Planet Fitness focuses on community wellbeing and maintains a positive company culture built on strong values. Employees are part of a supportive team dedicated to delivering outstanding member experiences and contributing to a respected brand in the fitness industry.

The role of a Fitness Club Receptionist at Planet Fitness is central to the member experience, acting as the first point of contact for members, guests, and potential new members. This position involves welcoming individuals as they enter and exit the club, assisting with membership inquiries, and ensuring everyone enjoys the inclusive Judgement Free Zone® atmosphere. The receptionist supports fitness goals by engaging with members on the floor and upholding club policies. Responsibilities include managing membership functions such as sign-ups, billing updates, cancellations, collections, and transfers. The receptionist also handles customer service duties such as answering calls, conducting outreach to prospective members, providing tours, processing retail sales, and addressing member concerns promptly.

Beyond customer engagement, the receptionist plays a vital role in maintaining the cleanliness and safety of the facility. This includes sanitizing gym equipment, Black Card spa amenities, restrooms, and common areas according to schedule. The role demands vigilance in performing walkthroughs to identify and address safety, cleanliness, and policy compliance issues. Reporting facility maintenance needs such as broken equipment or leaks is also a key responsibility.

Ideal candidates will have 6-12 months of customer service experience and be at least 18 years old. They should be willing to complete CPR/AED certification provided by Planet Fitness, possess basic computer skills, and demonstrate a friendly, positive attitude with strong communication and empathy skills. The company values individuals who can motivate and inspire others, act with integrity, and adapt quickly to training.

Working as a Fitness Club Receptionist at Planet Fitness offers an opportunity to be part of a rapidly growing company that values inclusivity, safety, and cleanliness. Full-time employees enjoy a comprehensive benefits package, including medical, dental, and vision insurance, paid time off, retirement savings plans, tuition reimbursement, and employee discounts, alongside engaging team-building activities. This role is perfect for motivated individuals looking for a rewarding career in a dynamic, supportive environment where they can make a positive impact on the health and wellbeing of their community.