Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
fitness center access
Professional development opportunities
Job Description
HYATT House is a distinguished extended-stay hotel brand that brings the comfort and convenience of a modern condominium to individual travelers. Each HYATT House property features between 125 to 200 all-suite rooms, designed to provide a residential-style living experience with fully equipped kitchens, flat panel HDTVs, and complimentary high-speed internet. Located strategically in urban, airport, and suburban settings, these hotels accommodate both leisure guests and corporate clients seeking longer-term stays. The amenities include a public pool, a fitness center, and a business center, contributing to a full-service and welcoming environment. Guests also enjoy complimentary full breakfast each morning and an evening social event on weekdays, enhancing the sense of community and hospitality within the hotel.
The role of the First Assistant Manager at HYATT House is crucial for overseeing key departments such as housekeeping, front office, and food and beverage. This position demands a hands-on management style to ensure the highest standards of guest suite cleanliness and exceptional customer service. The First Assistant Manager reports directly to the General Manager and plays an instrumental role in day-to-day hotel operations aiming to meet planned performance goals related to revenue, house profit, and RevPAR index. Maintaining company standards for guest satisfaction, associate satisfaction, quality assurance, and asset protection is a core part of the job.
Beyond operational responsibilities, this leadership role involves managing payroll and purchasing for the property, as well as participating actively in the hiring process and employee disciplinary actions. The ideal candidate needs at least three years of management experience, preferably within the service industry, and must demonstrate strong leadership qualities and a professional demeanor that positively influences both staff and guests. A flexible schedule is essential, as the working hours for this management position will vary to meet the operational needs of the hotel. Joining HYATT House means becoming part of a welcoming and dynamic hospitality team committed to delivering exceptional extended-stay experiences and fostering a supportive environment for both guests and associates.
The role of the First Assistant Manager at HYATT House is crucial for overseeing key departments such as housekeeping, front office, and food and beverage. This position demands a hands-on management style to ensure the highest standards of guest suite cleanliness and exceptional customer service. The First Assistant Manager reports directly to the General Manager and plays an instrumental role in day-to-day hotel operations aiming to meet planned performance goals related to revenue, house profit, and RevPAR index. Maintaining company standards for guest satisfaction, associate satisfaction, quality assurance, and asset protection is a core part of the job.
Beyond operational responsibilities, this leadership role involves managing payroll and purchasing for the property, as well as participating actively in the hiring process and employee disciplinary actions. The ideal candidate needs at least three years of management experience, preferably within the service industry, and must demonstrate strong leadership qualities and a professional demeanor that positively influences both staff and guests. A flexible schedule is essential, as the working hours for this management position will vary to meet the operational needs of the hotel. Joining HYATT House means becoming part of a welcoming and dynamic hospitality team committed to delivering exceptional extended-stay experiences and fostering a supportive environment for both guests and associates.
Job Requirements
- Minimum of three years of management experience
- Service industry background preferred
- Experience working in guest service oriented food and beverage establishment
- College degree preferred
- Intermediate skills in Word and Excel
- Excellent communication skills
- Strong organizational and project management abilities
- Ability to multitask and work independently
- Flexible schedule to accommodate varying hours
Job Qualifications
- Minimum of three years of management and supervisory experience preferred
- Management experience in the service industry is strongly preferred
- Hotel experience preferred
- 1-2 plus years experience in a guest service oriented Food and Beverage establishment preferred
- College degree preferred
- Intermediate Word and Excel skills required
- Excellent verbal and written communication skills
- Strong organizational, project management and detail orientation skills
- Ability to multi-task to meet a variety of deadlines
- Strong interpersonal skills and a positive can-do attitude
- Bilingual in Spanish a plus
- Ability to work with minimal supervision
Job Duties
- Manage housekeeping, front office and food and beverage departments
- Ensure quality of customer service and guest suite cleanliness
- Oversee daily hotel operations to meet revenue and profit goals
- Maintain standards for guest satisfaction, associate satisfaction, quality assurance and asset protection
- Handle purchasing and payroll submission for the property
- Participate in interviewing and hiring new associates
- Manage disciplinary measures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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