Firearms Team Lead

Bolingbrook, IL, USA|

Job Overview

Compensation

Hourly

Range $18.00 - $20.75

Benefits

Medical

Dental

Vision

Health savings account

Flexible spending account

voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job Description

Bass Pro Shops is a leading outdoor retail company renowned for its wide selection of hunting, fishing, camping, and outdoor lifestyle products. Founded with the mission to inspire and equip outdoor enthusiasts, the company has grown into a trusted name in the retail industry, blending a passion for nature with top-quality merchandise. With its unique store experience, Bass Pro Shops attracts millions of customers annually who seek expert advice, exceptional customer service, and a comprehensive range of outdoor gear and apparel. The company prides itself on fostering a team-oriented culture that values integrity, respect, and customer satisfaction. Bass Pro Shops offers a dynamic and rewarding work environment for employees dedicated to sharing their knowledge and enthusiasm for the outdoors. The role available is for a Team Leader position within one of the store departments, reporting directly to the Group Sales Manager (GSM) or Department Manager (DM). This full-time role is key in overseeing daily departmental operations, including merchandise presentation, inventory control, pricing strategies, sales enhancements, stocking, and customer service activities. The position offers a competitive starting pay rate between $18.00 and $20.75 per hour. The Team Leader acts as a front-line supervisor, providing direction, motivation, and support to store associates to meet department goals and enhance the overall customer experience. In the firearms department, the Team Leader supports compliance with federal, state, and local laws including adherence to ATF regulations and company policies on firearm sales. This involves ensuring proper handling, safety, and operational standards among associates. Beyond compliance, the Team Leader aids in driving departmental sales performance, managing payroll, minimizing inventory shrinkage, and enforcing merchandising standards like planograms. The role includes responsibilities such as scheduling, coaching, interviewing, and participating in performance appraisals to build a capable and service-oriented team. The Team Leader also serves as a product expert, helping to maintain product knowledge across the staff and coordinating special events and promotions. They are accountable for delivering exceptional customer service by understanding customer needs, making informed product recommendations, and promoting club memberships and other store programs. The position requires independent judgment within company policies and broad guidelines, ensuring problem resolution while fostering a positive, harassment-free workplace. Bass Pro Shops stands out for its commitment to its employees' growth and well-being, offering a comprehensive benefits package and a supportive environment where team members can thrive and make meaningful contributions. This opportunity is ideal for candidates with retail experience who aspire to take on leadership responsibilities in a vibrant, customer-focused setting.

Job Requirements

High school diploma or equivalent
2 to 4 years retail sales experience
Supervisor experience preferred
Ability to calculate figures and amounts such as discounts, commissions, and percentages
Ability to read and analyze reports
Effective presentation and communication skills
Ability to conduct meetings and presentations
Proficiency with PC-based word processing, spreadsheets, data management, point of sale and inventory systems
Strong interpersonal skills
Ability to work collaboratively with colleagues, associates, customers and corporate staff

Job Qualifications

High school diploma or equivalent
2 to 4 years in retail sales
Supervisor experience a plus
Ability to calculate figures and amounts such as discounts, commissions, and percentages
Ability to read and analyze certain reports
Ability to effectively present information and respond to questions from managers, associates, customers, and the general public
Ability to conduct meetings and presentations to groups
Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems
Demonstrated strong interpersonal skills
ability to establish and maintain effective working relationships with co-workers, associates, customers and with the corporate staff

Job Duties

Support GSM and DM in leadership of firearm sales and compliance with ATF, state, local laws, company policies and procedures, including 4473, 3310, state and internally required firearm forms
Provide direction and guidance to sales outfitters in firearm safe handling, safety, operations, and customer experience standards within the firearms department
Support the GSM and DM in achievement of departmental sales, gross margin, inventory shrinkage and payroll goals
Provide daily direction to the associates within the department
Prepare to-do and task lists
execute all merchandising directives such as “Top 25 list”, “Extreme Savings” items, maintain all plan-o-grams as set by the corporate office
Ensure a pleasant and productive shopping experience for all customers
assist the GSM, DM and human resources manager to staff the department with “service” oriented associates, participate in interviewing and make recommendations for selection, coordinate training, consult with GSM and give input on preparation of performance appraisals, prepare weekly work schedules, coach and motivate associates to promote positive customer relations and a productive team-oriented work environment
Resolve customer and associate opportunities with GSM, DM and HR manager
Maintain a high level of personal customer service
achieve better than company average customer service results (surveys, secret shops, etc.)
Remain product “expert” through ongoing product knowledge training
conduct product demos to entire staff
assist the GSM and DM with coordination of all “Special Events”
maintain pricing and UPC integrity
determine proper assortments
accuracy of inventory
proper display, signing and pricing of all advertised items
Assist the GSM and DM in carrying out supervisory responsibilities in accordance with company policies and applicable laws, including interviewing, training, planning, assigning and directing work, measuring and evaluating performance, addressing complaints and resolving problems, maintaining a positive, harassment free working environment for all associates
Provide a legendary experience for every customer, every time by assisting customers in making buying decisions by identifying and evaluating customers needs, making product recommendations based off of this analysis, promoting programs including but not limited to CLUB Membership, VOC and in-store pick-up
Perform all other duties as assigned