Job Overview

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Employment Type

Part-time
diamond

Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Tuition Assistance

Job Description

The Ritz-Carlton, located at 900 SW Washington St, Portland, Oregon, is a premier luxury hotel that is part of the internationally recognized Marriott International portfolio. Known worldwide for its exceptional service and commitment to excellence, The Ritz-Carlton has earned a reputation as a leader in the luxury hospitality industry. With more than 100 award-winning hotels globally, The Ritz-Carlton prides itself on creating unforgettable experiences for every guest. The hotel fosters a culture of creativity, kindness, and compassion, empowering its staff to deliver top-tier service that guests remember long after their stay. The establishment values diversity and inclusion, actively promoting an environment where all employees feel welcomed and respected regardless of disability, veteran status, or any other protected characteristic.

This part-time, non-management position falls under the Food and Beverage & Culinary category, and is designed for Guest Service Experts who play a critical role in providing guests with a unique and memorable dining and hospitality experience. The Guest Service Expert's responsibilities go beyond simply serving food; they manage a variety of tasks that contribute to the overall guest experience. These include setting tables, assisting in the kitchen, cleaning work areas, and restocking supplies, ensuring that all components of service seamlessly integrate to delight guests. The role demands physical activity such as standing, walking for extended periods, moving on uneven or slippery surfaces, lifting objects up to 50 pounds, and performing movements that require bending, twisting, reaching, and crouching to maintain a safe and comfortable environment for guests.

At The Ritz-Carlton, upholding the "Golden Standards" is paramount. These standards form the foundation of the hotel’s service philosophy and guide employees in making each day better than the last. As a Guest Service Expert, individuals will learn and practice these values, which include the employee promise, credo, and service values. The culture at The Ritz-Carlton fosters pride in the work done and in the teamwork shared among colleagues. Joining this team means becoming part of a global network of hospitality professionals committed to delivering luxury service and care.

The position does not require prior supervisory experience or specific certifications, although prior experience in food service environments is valued. Educationally, candidates should have a high school diploma, GED, or equivalent certification. The Ritz-Carlton provides its employees with opportunities to grow and develop their careers while contributing to a renowned brand that sets the standard for luxury hospitality worldwide. This role offers an opportunity to be part of an inclusive and supportive work environment, where the diversity of backgrounds and talents enrich the team and the guest experience alike.

Job Requirements

  • high school diploma or equivalent
  • ability to perform physical activities including standing, walking, bending, lifting up to 50 pounds
  • adherence to company safety guidelines
  • no supervisory experience required
  • willingness to work part-time
  • legal authorization to work in the United States

Job Qualifications

  • high school diploma or equivalent
  • prior experience in food service environments preferred
  • ability to stand and walk for extended periods
  • capacity to work on uneven and slippery surfaces
  • good communication skills
  • commitment to maintaining professional appearance and conduct

Job Duties

  • set tables for guest service
  • assist in kitchen operations
  • clean work areas regularly
  • restock supplies to ensure service readiness
  • move, lift, carry, push, and place objects up to 50 pounds without assistance
  • engage with guests to enhance their experience
  • adhere to company guidelines and safety standards

Job Criteria

Experience

No experience required


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