Financial Customer Service Representative

Empower is a leading financial services company dedicated to transforming financial lives. Our vision centers on the belief that empowering our people to transform their own lives creates the foundation for helping our customers achieve financial freedom. We prioritize a flexible work environment and fluid career paths to foster growth, collaboration, and innovation. At Empower, we value internal mobility and encourage our associates to discover and develop their unique career trajectories within the company. We recognize that purpose, well-being, and work-life balance are crucial and actively cultivate a welcoming and inclusive culture where everyone feels valued. Our associates dedicate thousands of volunteer hours to causes they care about, reinforcing our commitment to community impact and social responsibility.

This role offers an exciting opportunity for individuals interested in launching their financial services career through a supportive and comprehensive training program. As a call center associate, you will collaborate with a dedicated team in a dynamic environment focused on delivering excellent service to customers managing their retirement savings accounts. No previous financial industry experience is required, making it an ideal entry point for those new to the field. Associates receive paid training and ongoing coaching to support their professional growth and career advancement.

In this position, you will be responsible for educating and empowering customers by providing clear information and assisting with their account needs without engaging in cold calling or sales. Your role will include communicating critical plan updates, processing contribution changes, loans, withdrawals, and general account modifications based on customer direction. Working a 40-hour workweek outside traditional business hours, including occasional Saturdays, you must be able to consistently deliver quality customer service in a fast-paced setting.

Empower is committed to providing employees with the tools and resources necessary for success, including the requirement for a reliable high-speed wired internet connection and a dedicated workspace to ensure voice quality and minimize interruptions. We supply all the necessary computer equipment, headsets, and training materials. This remote, nationwide position offers flexibility and an inclusive work culture that supports personal and professional development.

The role comes with a competitive base salary ranging from $39,700 to $54,550, with opportunities to participate in bonus programs for non-sales positions or sales incentives where applicable. We offer a comprehensive benefits package designed to support a healthy, balanced lifestyle, including medical, dental, vision, life insurance, retirement savings with company match, tuition reimbursement, generous paid time off, paid volunteer time, and various leave of absence programs. Our Business Resource Groups foster collaboration and inclusion, reflecting our dedication to a diverse and supportive workplace.

Empower is an equal opportunity employer and embraces diversity at all levels. We encourage all qualified applicants to apply without regard to various personal characteristics, ensuring fair consideration and a respectful hiring process. Join Empower and chart your own path while helping more customers achieve financial freedom.