Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
401(k) matching
Paid Time Off
Annual performance bonus
wellness programs
day-one medical coverage
Job Description
PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences, operating 43 destinations across North America along with online sports betting and theScore Bet Sportsbook and Casino. Known for its commitment to innovation and quality, PENN Entertainment has established itself as a dynamic company within the entertainment and gaming industry. The company values diversity, sustainability, and community engagement, striving to create an inclusive and engaging environment for all its stakeholders. By blending passion for entertainment with strategic growth, PENN Entertainment continues to redefine the player and guest experience in the casino and sports betting sectors.
As a team member at PENN Entertainment, you will be part of an industry that is fast-paced and continuously evolving, providing excitement and fun for both guests and employees. The company prides itself on fostering a supportive work environment where employees have ample opportunities to grow and advance in their careers. With a focus on wellness, financial stability, and professional development, PENN Entertainment offers a competitive Total Rewards package which includes day-one medical coverage, 401(k) matching, and an annual performance bonus. Paid time off is earned and grows with tenure, reflecting the company’s dedication to work-life balance.
The role of a Host within the restaurant segment at PENN Entertainment is a vital position focused on delivering exceptional guest experiences. Hosts act as the welcoming face for guests entering the restaurant, ensuring each visitor feels valued and attended to from the moment they arrive. Responsibilities include seating guests according to rotation requirements, maintaining accurate seating and reservation documentation, and monitoring table availability efficiently to ensure smooth restaurant operations. Hosts contribute to maintaining a clean, organized, and safe dining environment by assisting with sanitation and cleanliness duties in compliance with health standards. Supporting wait staff and bus persons by refilling beverages or pre-busing tables is also part of the role, highlighting the collaborative nature of the work environment.
A host’s interaction with guests goes beyond seating arrangements; they also provide information on current casino events and programs, guiding guests to various casino areas, thereby enhancing the overall guest experience. The role demands a professional appearance and the ability to work in a fast-paced, often noisy environment with bright lights and sometimes constrained spaces. Physical mobility and the capability to perform tasks such as pushing, pulling, carrying, lifting up to 100 lbs, and various movements including bending, stooping, and crouching are essential to succeed in this position.
This position requires individuals who are at least 18 years old with a high school diploma or equivalent, excellent communication skills, and a passion for delivering superior customer service. Availability to work nights, weekends, holidays, and overtime is necessary to meet operational needs. PENN Entertainment values team members who bring enthusiasm, professionalism, and teamwork to create memorable entertainment experiences for guests. Joining PENN Entertainment means becoming part of an innovative company that is changing the entertainment landscape while supporting its employees’ growth and well-being.
As a team member at PENN Entertainment, you will be part of an industry that is fast-paced and continuously evolving, providing excitement and fun for both guests and employees. The company prides itself on fostering a supportive work environment where employees have ample opportunities to grow and advance in their careers. With a focus on wellness, financial stability, and professional development, PENN Entertainment offers a competitive Total Rewards package which includes day-one medical coverage, 401(k) matching, and an annual performance bonus. Paid time off is earned and grows with tenure, reflecting the company’s dedication to work-life balance.
The role of a Host within the restaurant segment at PENN Entertainment is a vital position focused on delivering exceptional guest experiences. Hosts act as the welcoming face for guests entering the restaurant, ensuring each visitor feels valued and attended to from the moment they arrive. Responsibilities include seating guests according to rotation requirements, maintaining accurate seating and reservation documentation, and monitoring table availability efficiently to ensure smooth restaurant operations. Hosts contribute to maintaining a clean, organized, and safe dining environment by assisting with sanitation and cleanliness duties in compliance with health standards. Supporting wait staff and bus persons by refilling beverages or pre-busing tables is also part of the role, highlighting the collaborative nature of the work environment.
A host’s interaction with guests goes beyond seating arrangements; they also provide information on current casino events and programs, guiding guests to various casino areas, thereby enhancing the overall guest experience. The role demands a professional appearance and the ability to work in a fast-paced, often noisy environment with bright lights and sometimes constrained spaces. Physical mobility and the capability to perform tasks such as pushing, pulling, carrying, lifting up to 100 lbs, and various movements including bending, stooping, and crouching are essential to succeed in this position.
This position requires individuals who are at least 18 years old with a high school diploma or equivalent, excellent communication skills, and a passion for delivering superior customer service. Availability to work nights, weekends, holidays, and overtime is necessary to meet operational needs. PENN Entertainment values team members who bring enthusiasm, professionalism, and teamwork to create memorable entertainment experiences for guests. Joining PENN Entertainment means becoming part of an innovative company that is changing the entertainment landscape while supporting its employees’ growth and well-being.
Job Requirements
- Must be 18 years of age or older
- High school diploma or equivalent required
- Must be able to read, write legibly, understand and speak English
- Excellent customer service and communication skills
- Available to work required schedule including nights, weekends, holidays and overtime
- Must meet professional appearance standards
- Must be able to respond to visual and oral cues
- Able to work in constricting areas
- Able to tolerate noise and bright lights
- Able to work at a fast pace in often crowded and noisy environment
- Physically mobile with ability to push, pull, carry and lift up to 100 lbs, and perform bending, stooping, crouching, kneeling, balancing in varying work areas
Job Qualifications
- High school diploma or equivalent
- Excellent customer service and communication skills
- Ability to read, write legibly, understand and speak English
- Ability to work in fast-paced, crowded and noisy environments
- Ability to perform physical tasks including pushing, pulling, carrying, lifting up to 100 lbs
- Professional appearance
- Ability to respond to visual and oral cues
Job Duties
- Provide fast, friendly, professional and responsive customer service to restaurant guests and staff
- Greet and welcome each guest entering the restaurant
- Seat guests according to specified rotation requirements
- Maintain proper seating and reservation documentation
- Monitor restaurant for table availability
- Keep designated working area clean and organized, wipe and maintain cleanliness of dining room and cashiering area as necessary
- Assist wait staff and bus persons with duties such as refilling water glasses and coffee cups, pre-bus and bus tables, and attending to guest needs
- Complete all assigned closing duties at the end of the shift
- Promote current casino events and programs and provide guests with directions to casino areas
- Thank customers, invite them back, wish them luck, and facilitate their return
- Assist with any other duties as assigned by supervisors
Job Criteria
Experience
No experience required
Job Location
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