FIFA Fan Operations Venue Coordinator - Match Day Only

Houston, TX, USA|Onsite

Job Overview

Employment Type

Temporary

Full-time

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Disability insurance

Life insurance

401k Retirement Plan

Job Description

FIFA26 is the organizing body behind one of the most celebrated and widely watched sporting events globally, the FIFA World Cup 26. This upcoming tournament will be unprecedented as it expands to feature 48 teams and will be co-hosted by three countries: Canada, Mexico, and the United States. This expansion not only elevates the scale and grandeur of the event but also sets a new benchmark for sporting excellence, fan engagement, and cultural inclusivity across North America and beyond. With a vision to unite the world through the beautiful game, FIFA26 is dedicated to delivering an extraordinary and unforgettable experience for millions of fans, players, and stakeholders around the world. The event promises to be a historic moment in sports, backed by cutting-edge organization, innovative fan engagement strategies, and a commitment to accessibility and inclusivity.

The role of the FIFA Fan Operations Venue Coordinator - Match Day Only is an integral part of the FIFA26 Fan Operations team, reporting directly to the FIFA Fan Operations Venue Lead. This fixed-term onsite position based in Houston involves hands-on leadership and coordination of fan services during match days at FIFA World Cup 26 venues. The Venue Coordinator acts as the central point of contact for all fan service-related operations and ensures seamless communication and coordination between Gate Supervisors, volunteer staff, accessibility teams, and other relevant departments. Taking charge of briefing, deployment, and management of Fan Operations volunteers, the Venue Coordinator plays a pivotal role in ensuring critical event and venue information is effectively disseminated to fans and staff through various communication channels. This role also oversees the maintenance and management of company assets and equipment, restricted item storage, and coordination with audio descriptive commentators to ensure a high-quality experience for all attendees. The ideal candidate will thrive in dynamic, fast-paced environments, bringing strong leadership, problem-solving skills, and a proactive mindset to handle rapidly changing situations. They will contribute to the FIFA26 commitment to inclusivity, innovation, and operational excellence, making a direct impact on the success of the World Cup 26 match day experience. This opportunity offers a chance to be part of a historic global event and work alongside a diverse, passionate team dedicated to creating an unparalleled sporting spectacle.

Job Requirements

Bachelor’s degree
Minimum 3 years of experience in event management and/or operations roles
Experience working and collaborating with large teams
Public speaking experience
Leadership experience, specifically with part time staff and/or volunteers is a plus
Fluent in English, Spanish and/or French proficiency is a plus
Proficient in MS Office (Excel, Word, PowerPoint, Outlook, Teams, Visio and Project) and planning software and online collaboration tools

Job Qualifications

Bachelor’s degree
Strong problem-solving skills with the ability to make decisions quickly and willing to address potential issues proactively
Ability to use complex communication pathways to quickly access resources
Effective interpersonal skills with the ability to build and maintain professional relationships across diverse teams and partners
Ability to pivot your work in response to dynamic environment with rapidly changing situations

Job Duties

Serve as a point of contact for the FIFA Fan Operations Venue Lead on all Fan Services Operations
Manage the Gate Supervisors ensuring they are briefed and have the operational equipment required
Responsible for the deployment, briefing and overall management of the Fan Operations volunteers
Ensure that critical event and venue information is available to fans and staff through multiple channels
Coordinate with Audio Descriptive Commentators
Oversight of the Restricted Item Storages located across the stadium
Work alongside the Accessibility team to ensure all mobility and accessible services are delivered to a high standard
Responsible for the maintenance and deployment of company assets and equipment
Collaborate with other departments to identify and solve any potential issues
Other duties as assigned by Fan Operations Venue Lead