FIFA Fan Operations Gate Supervisor - Match Day Only

FIFA26 is a dynamic organization dedicated to uniting the world through the greatest sporting event of all time, the FIFA World Cup 26. This global tournament will be historic, featuring 48 teams for the first time and hosted across three countries: Canada, Mexico, and the United States. This new era is set to redefine excellence on a massive scale, creating unparalleled opportunities for participation and engagement among fans and players throughout North America and across the globe. FIFA26 is committed to delivering an extraordinary, memorable sporting experience that resonates well beyond the pitch, drawing on passion, precision, and teamwork from every corner of its workforce.

The FIFA World Cup 26 promises to be a monumental event, blending rich soccer traditions with innovative new formats. FIFA26’s mission centers on orchestrating seamless operations across multiple venues to ensure every fan, participant, and stakeholder can experience the excitement and unity this tournament inspires. As a leader in global sports event management, FIFA26 fosters a diverse, inclusive work culture that values strategic vision, operational excellence, and outstanding customer service.

About the Role: The FIFA Fan Operations Gate Supervisor plays a critical role within the FIFA26 Fan Operations team. Reporting directly to the Fan Operations Venue Lead, this position focuses specifically on the match day management of gate operations at one of the World Cup venues. The Gate Supervisor is responsible for overseeing assigned Fan Operations volunteers, ensuring effective coordination of deployments and breaks, and maintaining volunteer welfare. A key aspect of the role is to be the first point of contact for volunteers’ questions and concerns, ensuring smooth communication between the volunteers and operational leadership.

This position requires a highly organized, proactive individual who can handle the demands of a fast-paced, high-pressure environment, such as a World Cup match day. The Gate Supervisor monitors crowd flow, ensures adherence to security and access control procedures, and collaborates closely with security, operations, and management teams to continually enhance gate operations processes. Effective communication with fans, vendors, and stakeholders is essential to swiftly resolve issues and maintain positive relationships.

Candidates must demonstrate leadership and decision-making abilities, showing accountability and initiative in critical situations. Excellent communication and interpersonal skills are vital, as well as familiarity with security best practices and regulations. The role demands availability for all matches at the assigned venue, with a fixed-term contract employment type based onsite in Kansas City.

FIFA 26 offers an excellent benefits package, including medical, dental, vision, disability, life insurance, and a 401k retirement plan, illustrating their commitment to employee well-being and long-term security. This is an outstanding opportunity to contribute to one of the world’s most prestigious sports events, supporting an unforgettable fan experience at the ground level. Joining FIFA26 means becoming part of a dedicated team working together to bring the FIFA World Cup 26 to life with passion, professionalism, and a shared vision for excellence.