Job Overview
Work Schedule
Flexible
Benefits
healthcare including Medical, Dental, and Vision Insurance
HSA and FSA plans available
Dependent care FSA
identity theft protection insurance
commuter benefits including transit and parking
Pet insurance
PTO and Payroll Incentives for Annual Wellness Exams
Employee assistance program
Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
paid sick and vacation time
Family leave
401(k) retirement plan with company match
Incentive based bonus program
Free room nights at our hotels and employee discounts within your hotel brand
Discounts for friends and family within your hotel brand
team member recognition and bonus
Discounted tickets to theme parks, musicals, movies, and more
Career Growth through in-house training program
Referral bonus program to ANY of our locations
Job Description
Courtyard Dallas Downtown is a distinguished hotel known for providing exceptional service and comfort in the heart of Dallas, Texas. As part of the renowned Marriott International portfolio, the hotel delivers a blend of contemporary amenities and prime location that appeals to both business travelers and tourists. The hotel offers modern accommodations, fine dining options, and easy access to major attractions in Dallas, making it a preferred choice for visitors seeking a blend of convenience and quality. The Courtyard Dallas Downtown prides itself on its dedication to guest satisfaction and fostering an environment where employees are valued and offered opportunities for growth.
The FIFA Concierge role at Courtyard Dallas Downtown is a unique and dynamic position designed to enhance the guest experience during the FIFA events. This role serves as the primary source of information related to FIFA matches, AT&T Stadium events, and the surrounding local attractions. The FIFA Concierge will possess expert knowledge of Dallas's dining, nightlife, cultural attractions, and transportation options, ensuring guests receive personalized, knowledgeable assistance tailored to their interests and needs.
In addition to supporting FIFA-related inquiries, the concierge will collaborate with other hotel departments such as housekeeping, food and beverage, and front desk to maintain smooth operational flow during off-peak periods. This multifaceted role requires a flexible schedule to accommodate the varying demands of FIFA match days and other events held in Dallas. The role also demands excellent communication skills, multitasking ability, and a strong commitment to hospitality excellence.
Courtyard Dallas Downtown encourages personal and professional development and offers a comprehensive training program through Island Hospitality, emphasizing growth and advancement within the company. The position offers an opportunity to work in a vibrant, event-focused environment while playing a pivotal role in creating memorable guest experiences during one of the world's most celebrated sporting events. The role is also supported by a competitive benefits package including health insurance, retirement plans, and employee wellness programs, aligning with the company’s commitment to employee well-being and career satisfaction.
The FIFA Concierge role at Courtyard Dallas Downtown is a unique and dynamic position designed to enhance the guest experience during the FIFA events. This role serves as the primary source of information related to FIFA matches, AT&T Stadium events, and the surrounding local attractions. The FIFA Concierge will possess expert knowledge of Dallas's dining, nightlife, cultural attractions, and transportation options, ensuring guests receive personalized, knowledgeable assistance tailored to their interests and needs.
In addition to supporting FIFA-related inquiries, the concierge will collaborate with other hotel departments such as housekeeping, food and beverage, and front desk to maintain smooth operational flow during off-peak periods. This multifaceted role requires a flexible schedule to accommodate the varying demands of FIFA match days and other events held in Dallas. The role also demands excellent communication skills, multitasking ability, and a strong commitment to hospitality excellence.
Courtyard Dallas Downtown encourages personal and professional development and offers a comprehensive training program through Island Hospitality, emphasizing growth and advancement within the company. The position offers an opportunity to work in a vibrant, event-focused environment while playing a pivotal role in creating memorable guest experiences during one of the world's most celebrated sporting events. The role is also supported by a competitive benefits package including health insurance, retirement plans, and employee wellness programs, aligning with the company’s commitment to employee well-being and career satisfaction.
Job Requirements
- Serve as the primary point of contact for guests seeking information about FIFA matches, AT&T Stadium, and related events
- Provide recommendations for restaurants, nightlife, cultural attractions, and transportation options in Dallas
- Maintain up-to-date knowledge of FIFA schedules, ticketing, and stadium logistics
- Distribute informational materials and assist guests with directions and planning
- Collaborate with hotel teams to support operations during non-peak FIFA times (e.g., front desk, guest services, events)
- Ensure a high level of hospitality and personalized service for all guests
- Flexible scheduling availability is required
- Ability to stand, sit or walk for extended periods
- Variable work hours based on guest occupancy and season
Job Qualifications
- Strong knowledge of Dallas area attractions, dining, and transportation options
- Familiarity with FIFA events and AT&T Stadium preferred
- training will be provided
- Excellent communication and interpersonal skills
- Ability to multitask and adapt to changing guest needs
- Previous experience in hospitality, concierge services, or customer service
- Flexible schedule to accommodate FIFA match days and hotel needs
Job Duties
- Serve as the primary point of contact for guests seeking information about FIFA matches, AT&T Stadium, and related events
- Provide recommendations for restaurants, nightlife, cultural attractions, and transportation options in Dallas
- Maintain up-to-date knowledge of FIFA schedules, ticketing, and stadium logistics
- Distribute informational materials and assist guests with directions and planning
- Collaborate with hotel teams to support operations during non-peak FIFA times (e.g., front desk, guest services, events)
- Ensure a high level of hospitality and personalized service for all guests
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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