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Job Overview
Work Schedule
Flexible
Benefits
healthcare including Medical, Dental, and Vision Insurance
HSA and FSA plans available
Dependent care FSA
identity theft protection insurance
commuter benefits including transit and parking
Pet insurance
PTO and Payroll Incentives for Annual Wellness Exams
Employee assistance program
Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
paid sick and vacation time
Family leave
401(k) retirement plan with company match
Incentive based bonus program
Free room nights at our hotels and employee discounts within your hotel brand
Discounts for friends and family within your hotel brand
team member recognition and bonus
Discounted tickets to theme parks, musicals, movies, and more
Career Growth through in-house training program
Referral bonus program to ANY of our locations
Job Description
Courtyard Dallas Downtown is a distinguished hotel known for providing exceptional service and comfort in the heart of Dallas, Texas. As part of the renowned Marriott International portfolio, the hotel delivers a blend of contemporary amenities and prime location that appeals to both business travelers and tourists. The hotel offers modern accommodations, fine dining options, and easy access to major attractions in Dallas, making it a preferred choice for visitors seeking a blend of convenience and quality. The Courtyard Dallas Downtown prides itself on its dedication to guest satisfaction and fostering an environment where employees are valued and offered opportunities... Show More
Job Requirements
- Serve as the primary point of contact for guests seeking information about FIFA matches, AT&T Stadium, and related events
- Provide recommendations for restaurants, nightlife, cultural attractions, and transportation options in Dallas
- Maintain up-to-date knowledge of FIFA schedules, ticketing, and stadium logistics
- Distribute informational materials and assist guests with directions and planning
- Collaborate with hotel teams to support operations during non-peak FIFA times (e.g., front desk, guest services, events)
- Ensure a high level of hospitality and personalized service for all guests
- Flexible scheduling availability is required
- Ability to stand, sit or walk for extended periods
- Variable work hours based on guest occupancy and season
Job Qualifications
- Strong knowledge of Dallas area attractions, dining, and transportation options
- Familiarity with FIFA events and AT&T Stadium preferred
- training will be provided
- Excellent communication and interpersonal skills
- Ability to multitask and adapt to changing guest needs
- Previous experience in hospitality, concierge services, or customer service
- Flexible schedule to accommodate FIFA match days and hotel needs
Job Duties
- Serve as the primary point of contact for guests seeking information about FIFA matches, AT&T Stadium, and related events
- Provide recommendations for restaurants, nightlife, cultural attractions, and transportation options in Dallas
- Maintain up-to-date knowledge of FIFA schedules, ticketing, and stadium logistics
- Distribute informational materials and assist guests with directions and planning
- Collaborate with hotel teams to support operations during non-peak FIFA times (e.g., front desk, guest services, events)
- Ensure a high level of hospitality and personalized service for all guests
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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