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Field Support Specialist (On-Call)

Orlando, FL, USA|Travel, Onsite

Job Overview

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Employment Type

Part-time
Hourly
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Work Schedule

Flexible
On-call
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Benefits

career growth
Learning and development
talent recognition
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off

Job Description

SPS is an award-winning employer of choice providing innovative outsourcing solutions that leverage Intelligent Automation technologies such as Artificial Intelligence and Robotic Process Automation. Operating in over 22 countries worldwide, SPS delivers a variety of services across North America including Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge, and Conference Room Management, along with Document Processing Services that utilize cutting-edge technology. SPS serves a diverse client base that includes banking, insurance, legal, higher education, advertising, and other professional services sectors, including many Fortune 500 companies. The company is dedicated to offering a high-caliber outsourcing experience to its clients while providing employees with challenging and exciting career opportunities both regionally and globally. SPS strongly invests in the professional development of its workforce through comprehensive training programs and competitive benefits designed to support career growth. Embracing diversity, inclusion, and equity, SPS fosters a culture where employees are treated fairly and equally regardless of race, color, religion, sex, national origin, age, disability, gender identity, or sexual orientation. This commitment to equal opportunity employment contributes to a dynamic and inclusive workplace.

The On-Call Office Services Specialist (Floating) role based in Orlando, Florida, offers a unique opportunity to gain hands-on experience in a dynamic office environment. This position provides flexibility and supplemental income while allowing candidates to develop valuable administrative support skills. The role involves supporting various office functions including mail and shipping processes, print and reprographics assistance, office and facility maintenance, front desk guest services, and general client support. This multifaceted job is ideal for individuals who enjoy multitasking and operating in a fast-paced environment, providing essential services that keep office operations running smoothly. Candidates will have autonomy and the trust from day one to manage tasks independently, as well as the chance to develop skills across multiple operational areas. Travel within the assigned region is a part of this role, requiring reliable transportation to move between client sites. Physical activity is also involved, with duties requiring the handling of mail and packages, operation of office machinery, and maintaining organized workspaces. SPS offers career growth potential, a culture of learning, recognition programs, and a comprehensive benefits package for eligible employees. This role is well suited for individuals with strong communication skills, proficiency in MS Office and office technology, and a professional demeanor focused on delivering excellent customer service and building positive relationships with clients and visitors. The On-Call Office Services Specialist position at SPS is an excellent stepping stone for those seeking flexible employment while acquiring valuable administrative and operational expertise in a reputable global company.

Job Requirements

  • High school diploma or equivalent
  • 6+ months of work experience preferred
  • Strong communication and customer service skills
  • Proficiency in MS Office and office technology including MFD equipment
  • Highly organized and able to multitask
  • Ability to work independently and follow shipping/receiving procedures
  • Reliable transportation for travel within the assigned region

Job Qualifications

  • High school diploma or equivalent
  • 6+ months of related work experience preferred
  • Strong communication and customer service skills
  • Proficiency in MS Office and office technology including multi-functional device equipment
  • Highly organized and able to multitask effectively
  • Ability to work independently and follow established procedures
  • Professionalism and strong problem-solving skills

Job Duties

  • Process and sort inbound/outbound mail and packages while maintaining accurate chain-of-custody and shipping procedures
  • Support copy/print production, scanning, imaging, and binding services while ensuring equipment is stocked and functioning
  • Maintain organized office spaces, restock supplies, support meeting room setups, and assist with light maintenance tasks
  • Welcome visitors, manage calls and visitor logs, and provide a professional concierge-style experience for clients and guests
  • Provide general administrative assistance while delivering exceptional customer service and building strong professional relationships
  • Travel between assigned client sites within a 25-mile radius
  • Follow shipping/receiving procedures and proactively seek additional tasks during downtime

Job Criteria

Experience

Entry Level (1-2 years)


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