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Field Support Specialist (On-Call)

Orlando, FL, USA|Travel, Onsite

Job Overview

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Employment Type

Part-time
Hourly
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Work Schedule

Flexible
On-call
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Benefits

career growth
Learning and development
talent recognition
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off

Job Description

SPS is an award-winning employer of choice providing innovative outsourcing solutions that leverage Intelligent Automation technologies such as Artificial Intelligence and Robotic Process Automation. Operating in over 22 countries worldwide, SPS delivers a variety of services across North America including Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge, and Conference Room Management, along with Document Processing Services that utilize cutting-edge technology. SPS serves a diverse client base that includes banking, insurance, legal, higher education, advertising, and other professional services sectors, including many Fortune 500 companies. The company is dedicated to offering a high-caliber outsourcing experience... Show More

Job Requirements

  • High school diploma or equivalent
  • 6+ months of work experience preferred
  • Strong communication and customer service skills
  • Proficiency in MS Office and office technology including MFD equipment
  • Highly organized and able to multitask
  • Ability to work independently and follow shipping/receiving procedures
  • Reliable transportation for travel within the assigned region

Job Qualifications

  • High school diploma or equivalent
  • 6+ months of related work experience preferred
  • Strong communication and customer service skills
  • Proficiency in MS Office and office technology including multi-functional device equipment
  • Highly organized and able to multitask effectively
  • Ability to work independently and follow established procedures
  • Professionalism and strong problem-solving skills

Job Duties

  • Process and sort inbound/outbound mail and packages while maintaining accurate chain-of-custody and shipping procedures
  • Support copy/print production, scanning, imaging, and binding services while ensuring equipment is stocked and functioning
  • Maintain organized office spaces, restock supplies, support meeting room setups, and assist with light maintenance tasks
  • Welcome visitors, manage calls and visitor logs, and provide a professional concierge-style experience for clients and guests
  • Provide general administrative assistance while delivering exceptional customer service and building strong professional relationships
  • Travel between assigned client sites within a 25-mile radius
  • Follow shipping/receiving procedures and proactively seek additional tasks during downtime

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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