Field Supervisor - Aviation

ABM (NYSE: ABM) is one of the world's largest providers of facility services and solutions. Established in 1909, ABM has grown to serve over 20,000 clients worldwide, including industries such as commercial office buildings, universities, airports, hospitals, data centers, manufacturing plants, distribution centers, entertainment venues, and more. With annualized revenues approaching $8 billion and a team of more than 100,000 members across over 350 offices in the United States, United Kingdom, Republic of Ireland, and other international locations, ABM is recognized for its comprehensive suite of services. These include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission-critical solutions. ABM is committed to fostering a cleaner, healthier, and more sustainable world by improving the spaces and places that matter most.

The role of Field Supervisor of Passenger Services Assistant is integral within ABM's operations, specifically geared towards the aviation and transportation sectors. This position is a mix of standing and driving posts, requiring constant patrolling of the terminal and office areas to ensure smooth daily operations. The primary responsibility of the Field Supervisor is the direct oversight of employees working under a designated account and/or shift. This involves maintaining productivity levels, ensuring customer service requirements are met, and managing employee schedules efficiently. The Field Supervisor acts as a technical guide and resource, interpreting company policies and procedures, assisting front-line employees with their tasks, and ensuring compliance with all safety, security, and quality standards.

Working primarily the 2nd shift from 2:00 pm to 10:30 pm with flexibility for overtime, holidays, and weekends, this role demands a proactive attitude and the ability to work in a dynamic environment. The pay range for this position is $20.00 - $22.00 hourly, with the possibility of company incentives or bonuses based on performance. Among key duties are managing shift schedules, handling callouts through collaboration with leadership, accommodating client staffing requests, enforcing attendance policies, and representing ABM in client briefings. Additionally, daily employee lunches and breaks are overseen, and shift reports are maintained for managerial review.

The Field Supervisor also performs basic administrative functions related to payroll and attendance, coaches and disciplines employees, and conducts safety and quality audits in partnership with the Safety Quality Manager. Effective communication is essential for building strong working relationships with passengers, coworkers, shift coordinators, supervisors, managers, and clients alike. The ability to solve problems, apply policies, and enforce compliance ensures the high-quality service ABM is known for.

ABM is dedicated to equal opportunity employment, welcoming applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. The company commits to providing reasonable accommodations to individuals with disabilities and actively participates in the U.S. Department of Homeland Security’s E-Verify program. ABM’s military-friendly culture further opens doors to veterans seeking post-military careers, offering world-class training and ample professional development opportunities.

Joining ABM as a Field Supervisor of Passenger Services Assistant means becoming part of a global leader in facility services where your leadership and operational skills help deliver outstanding service in critical environments such as airports. To apply, candidates must meet specific requirements including possession of a valid state driver’s license, be at least 21 years old, and have supervisory experience, preferably three years, to excel in this challenging role. ABM does not accept unsolicited resumes; all applications must be submitted through the official ABM website.