Field Service Technician/Electrical - Detroit, MI

Detroit, MI, USA|Travel

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Company Vehicle

Smartphone

Laptop

personal protective equipment (PPE)

401k

Profit sharing

Generous Paid Time Off

Medical insurance

Vision Insurance

Dental Insurance

Job Description

Vertiv is a global leader in designing, manufacturing, and servicing mission-critical infrastructure technologies that support vital applications across data centers, communication networks, and commercial and industrial environments. Established in Westerville, Ohio, Vertiv operates in over 130 countries, employing approximately 34,000 people worldwide. With a commitment to innovation, operational excellence, and customer focus, Vertiv serves more than 70% of Fortune 500 companies, including leading data centers and colocation and cloud service providers. The company integrates hardware, software, analytics, and services to ensure its customers' essential applications run continuously, optimally, and are scalable to meet growing business demands. Vertiv is recognized not only for its cutting-edge technology solutions but also for fostering a best-in-class culture centered on safety, customer service, and employee development.

The role of Customer Engineer (CE) at Vertiv is vital within the field service landscape. A Customer Engineer is responsible for the installation, commissioning, and maintenance—both scheduled and emergency—of Vertiv's power infrastructure products, including UPS systems, power distribution units, and battery system products with capacities ranging from 2 to 120 KVA. This position demands a blend of technical expertise, field experience, and interpersonal skills to effectively collaborate with internal teams and maintain excellent customer rapport. The CE position offers opportunities for professional growth through immersive technical training programs in specialized Training Academies or Regional Training Centers.

This field-based role requires an individual who thrives in dynamic work environments, balancing on-site technical work with essential administrative duties such as timely service report submissions and inventory management. Vertiv prioritizes safety in all aspects of the job, emphasizing adherence to safety protocols, proper use of personal protective equipment, and maintaining company vehicles in compliance with legal standards. The Customer Engineer is expected to be a problem solver who can perform repairs efficiently, conduct thorough site evaluations, and provide clear communication and documentation for all service activities.

Vertiv fosters a work culture grounded in its Core Principles of Safety, Integrity, Respect, Teamwork, and Inclusion. Employees are encouraged to Own It, Act with Urgency, Foster a Customer-First Mindset, and Drive Continuous Improvement while executing strategic priorities that emphasize Innovation, Financial Strength, Operational Excellence, and a High-Performance Culture. Moreover, Vertiv actively promotes a strong work-life balance, competitive benefits including company vehicle and technology tools, 401k, profit sharing, and healthcare plans, and is an employer of choice for veterans with technical expertise.

The opportunity at Vertiv is ideal for professionals who are passionate about technology, committed to safety, and eager to contribute to a company that values continuous learning and strategic growth. The role demands a flexible schedule to accommodate travel across service regions, occasional evening, weekend, or holiday work, and a successful applicant must pass necessary background and drug screenings as part of employment compliance. If you are looking to advance your career in a trusted and innovative environment that supports vital infrastructure technologies, join Vertiv as a Customer Engineer and be part of a global team dedicated to keeping critical systems running smoothly.

Job Requirements

High school diploma or equivalent
Successful completion of appropriate classroom and on-the-job training
Valid driver’s license
Ability to travel as required
Flexibility to work weekends, evenings, and holidays
Ability to lift consistently up to 50 pounds and occasionally up to 75 pounds
Pass drug test and background check including motor vehicle records
Commitment to safety and adherence to work hour policies
Good physical condition to meet the job’s demands

Job Qualifications

ASEET or AMEET certification or progress towards obtaining
Four or more years of military experience in a related technical field
Two or more years of relevant industry experience
Ability to communicate professionally and respectfully in both written and verbal forms
Effective time management skills balancing technical and administrative tasks
Collaborative approach with peers, customers, suppliers, and leadership
Timely completion of administrative tasks including report writing, time entry, expense reporting, material debriefing, and inventory counting
Basic site evaluation skills including environmental temperature and general operating conditions
Familiarity with electrical and electronic test equipment and fundamentals
Ability to follow written technical documentation such as procedures and product manuals
Ability to employ elementary fix and repair techniques under directed supervision
Capability to complete service tasks and return units to full operating condition following directed supervision
Proficiency with personal computers and software applications including Microsoft Office and Vertiv-specific software

Job Duties

Perform service tasks as assigned and as per company policies and procedures
Capable of working under direct supervision or independently based upon training completion
Render on-site and phone assistance to customers
Communicate with Technical Support on technical or procedural issues
Implement field change notices per published guidelines
Keep current on safety bulletins, safety field change notices, field change notices, and service tips
Operate in a safe manner in accordance with published safety guidelines
Maintain and operate company vehicle in accordance with local laws and company policy
Wear appropriate personal protective equipment as per company guidelines
Adhere to work hours policy guidelines – including the "14 hours rule"
Complete required safety training assignments on time
Adhere to on-site customer safety requirements
Report all work-related accidents or injuries within 24 hours
Complete accurate and timely administrative tasks including timecards, expense reports, mileage reports, service request task closure and service reports
Maintain individual inventory and perform cycle counts
Maintain company property including vehicle, credit cards, PPE, test equipment, and laptop
Provide proper and adequate communication to internal and external customers
Provide estimated time of arrival to customers
Complete scheduled maintenance documentation and provide to customer and local office
Strive for “first time fix” for customer equipment
Maintain customer satisfaction rates
Attend customer meetings as required
Maximize productivity by combining service opportunities
Complete all technical and administrative work efficiently and timely
Make technical and commercial decisions under pressure
Properly evaluate site and equipment for billing status
Maintain productive utilization rate
Perform inventory cycle counts
Adhere to dress code and safety regulations
Meet or exceed on-site response time requirements
Understand and comply with company startup/escalation processes
Maintain internal communications at proper levels