Job Overview
Benefits
Company Vehicle
Smartphone
Laptop
personal protective equipment
401k
Profit sharing
Paid Time Off
Medical insurance
Vision Insurance
Dental Insurance
Job Description
Vertiv is a global leader in designing, manufacturing, and servicing mission-critical infrastructure technologies that support vital applications in data centers, communication networks, and commercial and industrial environments. With a workforce of approximately 34,000 employees and operations spanning more than 130 countries, Vertiv is a trusted service provider to over 70% of Fortune 500 companies, including leading data centers and providers of colocation and cloud services. Headquartered in Westerville, Ohio, this company integrates hardware, software, analytics, and ongoing services to enable its customers' crucial applications to operate continuously, perform optimally, and expand according to their evolving business needs. Vertiv's extensive portfolio spans power, cooling, and IT infrastructure solutions and services, supporting clients from cloud facilities to the network edge.
The role being offered at Vertiv is that of a Customer Engineer (CE), a Field Service professional responsible for installation, commissioning, scheduled maintenance, and emergency service of small to large uninterrupted power supplies (UPS), power distribution units, battery systems, and other power products typically ranging from 2 to 120 KVA. The role requires a deep technical skillset that aligns with classroom and on-the-job training, ensuring the CE can work independently or under supervision. The CE will be expected to maintain high standards of customer service, safety, and operational excellence, collaborating effectively with customers, coworkers, sales representatives, and technical support teams.
Vertiv emphasizes a strong safety culture supported by rigorous training conducted in state-of-the-art training academies and regional training centers. The company provides competitive benefits including a company vehicle, smartphone, laptop, personal protective equipment (PPE), tools-of-the-trade, 401k, profit sharing, generous paid time off (PTO), medical, vision, and dental insurance. The CE position demands strong communication and interpersonal skills to maintain excellent rapport with customers and internal teams. Responsibilities include adhering to safety regulations, following technical documentation meticulously, managing administrative tasks, and striving to provide a "first-time fix" for customer equipment issues. The role also requires physical capabilities to handle the demands of fieldwork, such as lifting heavy equipment and traveling frequently with flexible schedules that can include evenings, weekends, and holidays.
The Customer Engineer role at Vertiv is tailored for individuals passionate about technical service and customer satisfaction within mission-critical infrastructure environments. With a commitment to employee development, safety, and inclusivity, Vertiv provides an environment that not only advances a technical career but fosters leadership growth. Candidates with military experience or industry certifications such as ASEET or AMEET are preferred, reflecting Vertiv’s recognition of transferable skills and discipline from military backgrounds. The company supports diversity and promotes an equal opportunity workplace free from discrimination, fostering a culture of respect, integrity, and teamwork.
In summary, working at Vertiv as a Customer Engineer means being part of an innovative and customer-focused company that values high performance, operational excellence, and financial strength while supporting continuous improvement and transparent communication. The role is essential to ensuring the reliability of vital infrastructure for some of the largest enterprises worldwide, representing a significant professional opportunity for qualified technical professionals committed to excellence in the field service industry.
The role being offered at Vertiv is that of a Customer Engineer (CE), a Field Service professional responsible for installation, commissioning, scheduled maintenance, and emergency service of small to large uninterrupted power supplies (UPS), power distribution units, battery systems, and other power products typically ranging from 2 to 120 KVA. The role requires a deep technical skillset that aligns with classroom and on-the-job training, ensuring the CE can work independently or under supervision. The CE will be expected to maintain high standards of customer service, safety, and operational excellence, collaborating effectively with customers, coworkers, sales representatives, and technical support teams.
Vertiv emphasizes a strong safety culture supported by rigorous training conducted in state-of-the-art training academies and regional training centers. The company provides competitive benefits including a company vehicle, smartphone, laptop, personal protective equipment (PPE), tools-of-the-trade, 401k, profit sharing, generous paid time off (PTO), medical, vision, and dental insurance. The CE position demands strong communication and interpersonal skills to maintain excellent rapport with customers and internal teams. Responsibilities include adhering to safety regulations, following technical documentation meticulously, managing administrative tasks, and striving to provide a "first-time fix" for customer equipment issues. The role also requires physical capabilities to handle the demands of fieldwork, such as lifting heavy equipment and traveling frequently with flexible schedules that can include evenings, weekends, and holidays.
The Customer Engineer role at Vertiv is tailored for individuals passionate about technical service and customer satisfaction within mission-critical infrastructure environments. With a commitment to employee development, safety, and inclusivity, Vertiv provides an environment that not only advances a technical career but fosters leadership growth. Candidates with military experience or industry certifications such as ASEET or AMEET are preferred, reflecting Vertiv’s recognition of transferable skills and discipline from military backgrounds. The company supports diversity and promotes an equal opportunity workplace free from discrimination, fostering a culture of respect, integrity, and teamwork.
In summary, working at Vertiv as a Customer Engineer means being part of an innovative and customer-focused company that values high performance, operational excellence, and financial strength while supporting continuous improvement and transparent communication. The role is essential to ensuring the reliability of vital infrastructure for some of the largest enterprises worldwide, representing a significant professional opportunity for qualified technical professionals committed to excellence in the field service industry.
Job Requirements
- High school diploma or equivalent
- Valid driver’s license
- Ability to pass a drug test
- Ability to pass a pre-employment background check
- Ability to pass a motor vehicle records check
- Willingness to travel frequently
- Ability to work flexible schedules including weekends, evenings, and holidays
- Physical ability to lift up to 50 pounds consistently and occasionally up to 75 pounds
- Commitment to safety and adherence to PPE guidelines
- Strong communication skills
- Ability to work under direct supervision or independently after training
- Compliance with company safety and work hour policies
Job Qualifications
- ASEET or AMEET, or progress towards, is preferred
- 4+ years military experience in a related technical field
- 2+ years of relevant industry experience
- Communicate professionally and respectfully in both written and verbal forms
- Manage time effectively by prioritizing and balancing technical tasks with administrative tasks
- Collaborative with peers, customers, suppliers, and leadership
- Complete administrative tasks (report writing, time entry, expense reporting, material debriefing, inventory counting, etc.) in a timely fashion
- Make basic site evaluation skills to include environmental temperature, and general operating conditions
- Familiarity with electrical / electronic test equipment and fundamentals
- Follow written technical documentation (procedures and product manuals) to perform service tasks
- Employ elementary fix/repair techniques based on directed supervision
- Complete service tasks and return unit to full operating conditions based upon directed supervision
- Summarize and report all work related tasks performed in written and verbal form
- Efficient with a personal computer and associated applications (Microsoft Office, Vertiv software, etc.)
Job Duties
- Perform service tasks as assigned and as per company policies and procedures
- Capable of working under direct supervision or independently based upon training completion
- Render on-site and phone assistance to customers
- Communicate with Technical Support on technical or procedural issues
- Implement Field Change Notices per published guidelines
- Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips
- Operate in a safe manner in accordance with published safety guidelines
- Maintain and operate company vehicle in accordance with local laws and company policy
- Must wear appropriate PPE as per company guidelines and accordance with job duties
- Adhere to work hours policy guidelines - 14 hours rule
- Complete required Vertiv safety training assignments on time
- Adhere to on-site Customer safety requirements when applicable
- Report all work-related accidents or injuries within 24 hours to the appropriate personnel
- Complete accurate and timely administrative tasks (timecards, expense report, mileage reports, Service Request task closure, service reports) per company guidelines
- Maintain individual inventory and perform cycle counts in accordance with company policy
- Maintain company property (company vehicle, credit cards, PPE, test equipment, laptop, etc.) per company policies
- Provide proper and adequate communication to internal and external customers
- Provide estimated time of arrival to the customer where applicable
- Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignment
- Strive to provide all customers a first time fix for their equipment
- Maintain customer satisfaction rates per company guidelines
- Attend Customer Meetings as required
- Maximize productivity by combining service opportunities
- Complete all technical and administrative work in an efficient and timely manner
- Capable of making technical and commercial decisions under pressure
- Properly evaluate site and equipment for appropriate billing status
- Maintain productive utilization rate per company guidelines
- Perform inventory cycle counts per company guidelines
- Adhere to company dress code and safety regulations
- Meet or exceed on-site response time requirements for each customer
- Understand and comply with company startup/escalation processes and procedures
- Maintain proper and adequate level of internal communications
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