Field Service Technician

Hiab is a pioneering company in the field of smart and sustainable on-road load-handling solutions, widely recognized for its innovation and commitment to improving the customer experience. As a leader in the industry, Hiab continuously drives advancements that make load-handling operations smarter, safer, and more environmentally friendly. The company takes pride in more than just its products; it thrives on making a meaningful difference for its customers and contributing to building a better tomorrow. Headquartered in Houston, TX, Hiab operates globally and is dedicated to fostering a positive culture that puts Employees First, emphasizing flexibility, well-being, and opportunities for professional growth within a dynamic work environment.

This opportunity is for a full-time Field Service Technician role primarily servicing the Mobile, AL, and surrounding areas. The role offers competitive pay, ranging from $38.05 to $44.25 per hour based on skills and experience. In addition to salary, a $3,000 sign-on bonus is available, alongside a comprehensive benefits package that includes health, dental, vision insurance, 401(k) with company match, tuition reimbursement, and much more.

As a Field Service Technician at Hiab, your mission will be to perform preventive maintenance, safety checks, corrective actions, upgrades, and refurbishments on a variety of load-handling equipment such as forklifts, knuckle boom cranes, loaders, liftgates, hooklifts, skiploaders, and hoists. The work will be conducted both at the Hiab facility in Houston and at external customer locations primarily throughout the Mobile, AL area. You will play a key role in maintaining excellent customer relationships by responding to inquiries professionally and ensuring the highest standards of safety and quality according to Hiab's customer satisfaction guidelines and quality systems.

This role demands a candidate who can inspect and troubleshoot mechanical, hydraulic, and electrical systems efficiently. You will be responsible for keeping detailed service records, submitting reports, and identifying sales opportunities to share with management. Additionally, the position includes responsibilities for coaching and tutoring junior colleagues and trainees, reinforcing Hiab's commitment to knowledge sharing and team development.

Hiab values safety highly; you will be required to follow all applicable safety rules and working practices while staying up to date on technical developments through ongoing training initiatives. The position requires 100% travel and you must maintain a valid driver’s license and be able to obtain and maintain a DOT medical card. Your professionalism and conduct will reflect directly on the Hiab brand, ensuring a positive company image at all times.

Hiab offers an inclusive workplace that does not discriminate based on race, color, religion, gender identity, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other protected characteristic. Equal opportunity and fair merit-based employment decisions are foundational principles of the company.

In summary, this role is an excellent opportunity for experienced service technicians seeking a challenging and rewarding career in a company that leads the way in sustainable load-handling solutions. With comprehensive training, career growth opportunities, competitive pay, and a robust benefits package, Hiab provides a workplace where your skills will be valued, and your professional development will be supported.