Field Service Technician

Matthews Memorialization, a division of Matthews International, is a prominent leader in the memorialization industry, dedicated to supporting customer business growth and assisting families through the transition from grieving to remembrance. The company excels in delivering products characterized by exceptional craftsmanship complemented by value-driven programs and services. Matthews Memorialization prioritizes quality and innovation, operating on a global scale with a commitment to upholding the highest standards in its industry. Matthews International encompasses a suite of specialized businesses, with memorialization as one of their core services, emphasizing precision and customer service. The company's presence is significant, serving diverse clients and maintaining a reputation for reliability and excellence in the memorialization sector.

Within the environmental solutions line of business, Matthews Environmental Solutions is globally recognized for its excellence in cremation and incineration equipment. Their products meet some of the most stringent environmental and performance standards worldwide, providing innovative and dependable solutions that support customers internationally. The company is actively expanding and is currently looking to enhance its team with the addition of an Industrial Field Service Specialist.

The Industrial Field Service Specialist role is tailored for experienced technicians with robust skills in refractory, mechanical, electrical, and PLC systems. This position involves installing, repairing, rebuilding, and commissioning cremation and incineration equipment across the U.S. and internationally. The ideal candidate will have a strong technical background that supports both mechanical and electrical troubleshooting and be capable of performing detailed refractory work. This is a career opportunity for technicians seeking long-term engagement with a global industry leader.

As an Industrial Field Service Specialist, you will be the frontline representative of Matthews Environmental Solutions, engaging directly with clients to ensure the successful installation and maintenance of complex systems. Responsibilities include diagnosing and troubleshooting electrical, mechanical, and control system issues, leading jobsite activities, training operators and technicians, and providing remote support when necessary. The role requires extensive travel, potentially up to five days per week, reflecting the company's widespread global footprint.

Candidates for this role should be prepared to work in challenging physical environments, handling heavy equipment, and operating under various conditions including exposure to fumes, extreme temperatures, and loud noises. Physical demands include lifting heavy objects, standing for extended periods, and performing tasks that require fine motor skills. Safety and compliance with regulatory standards are critical in all aspects of the job.

Matthews International promotes equal employment opportunities, valuing diversity and inclusion across their workforce. The company encourages applications from minorities, women, veterans, and individuals with disabilities. Reasonable accommodations are available to support applicants in the recruitment process.

Compensation for this position is competitive and reflective of the responsibilities and expertise required. Matthews Memorialization offers a dynamic work environment within an established and respected organization, positioning team members for growth and advancement in their careers.