Field Service Technician

BLM GROUP USA is a leading manufacturer specializing in the design and production of advanced metal fabrication machinery and systems. With nearly sixty years of industry expertise, BLM GROUP USA collaborates with some of the world's most innovative companies, helping to transform groundbreaking ideas into practical technologies that impact lives and businesses globally. The company prides itself on fostering a diverse and inclusive work environment, which supports the growth and success of its clients through dedicated service and forward-thinking solutions. BLM GROUP USA’s culture emphasizes teamwork, innovation, and the development of its employees, making it a preferred employer in the manufacturing sector.

The role of Field Service Technician at BLM GROUP USA is a vital position within the Service Department, where the technician reports directly to the Service Manager. This non-exempt position offers a competitive salary and includes a comprehensive benefits package encompassing medical, dental, vision insurance, a 401k plan with company match, life and disability insurance, and more. The Field Service Technician is responsible for the installation, maintenance, troubleshooting, and emergency repairs of BLM’s cutting-edge equipment at customer sites. The technician ensures timely and effective resolution of technical issues while maintaining strong customer relationships, supporting sales efforts, and demonstrating BLM GROUP’s software capabilities to clients.

This job demands a high level of technical proficiency, customer service orientation, and flexibility, as it can require up to 100% travel including both domestic and international locations. The Field Service Technician must work independently with minimal supervision, applying mechanical and electrical troubleshooting skills with the help of diagnostic tools and measurement equipment. Strong communication skills are essential to accurately document service actions and coordinate with BLM corporate offices. The technician must uphold safety standards in line with OSHA and MIOSHA regulations and manage administrative tasks like time sheets, service reports, and expense documents promptly.

Furthermore, the role requires proficiency with Microsoft Office applications, technical manuals, and the internet, as well as the ability to understand I/O structures for effective troubleshooting. Candidates with experience in laser machinery such as Trumpf, Amada, or Mazak are highly considered, and while fluency in Italian is preferred, it is not mandatory. Physical demands include the ability to lift up to 70 pounds and work in both manufacturing and office environments with varying noise levels. Mental demands include problem-solving under deadlines, technical data interpretation, and handling challenging customer interactions. Overall, the Field Service Technician role at BLM GROUP USA offers an exciting opportunity to be part of an innovative manufacturing company that values its people and contributes to the advancement of technology worldwide.