Field Service Engineer - Ultrasound (Field: Newark, NJ)

Elizabeth, NJ, USA|Travel

Job Overview

Compensation

Hourly

Range $32.00 - $51.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

401k

Education Reimbursement

Company Vehicle

Training and Development

Job Description

Philips is a leading global health technology company, committed to improving the lives of individuals worldwide through innovative medical technologies and services. At Philips, the belief that every human matters drives our dedication to providing high quality healthcare accessible to everyone, everywhere. With a rich history of pioneering advancements and a culture that values purpose and collaboration, Philips continues to make a meaningful impact in the healthcare industry. The company offers a comprehensive Total Rewards program including competitive pay, benefits, and opportunities for personal and professional growth. Philips prides itself on fostering an inclusive and dynamic environment where employees can thrive while contributing to life-changing healthcare solutions.

The Field Service Engineer - Ultrasound role, based in Newark, NJ, is a crucial position within Philips' service team. This job focuses on delivering exceptional customer support by applying technical expertise to install, troubleshoot, service, and maintain ultrasound equipment at customer sites. The role demands strong customer relationship management skills and a deep understanding of technical challenges associated with diagnostic imaging devices. As part of the job, the engineer adheres strictly to Philips, State, and Federal regulations while performing maintenance and repairs.

This position requires substantial travel—about 70%—to customer locations within the designated geographic area, including some overnight and extended travel by road or air as necessary. The Field Service Engineer must be flexible with working hours, ready to work second or third shifts, weekends, or on-call hours as dictated by business needs. The job also requires working safely in various environments, including hospitals and healthcare facilities, complying with all safety regulations related to radiation and personal protective equipment.

Compensation for this role ranges hourly from $32.00 to $51.00, plus eligibility for overtime pay. Additional financial incentives include service and lead generation bonuses, on-call pay, and benefits such as a company vehicle, training, and career advancement opportunities. Philips prioritizes employee development and offers education reimbursement, stock purchase plans, and a 401k plan with up to a 7% match. The ideal candidate will possess a degree or equivalent experience in electronics or a related field, alongside relevant service experience in diagnostic imaging or electromechanical industries.

Philips seeks candidates authorized to work in the U.S. without sponsorship and living within commuting distance of Newark, NJ. This role is field-based, often requiring work outside of company facilities to support customers directly. Philips is an Equal Employment Opportunity Employer committed to maintaining a drug-free workplace and accommodating people with disabilities and veterans. This opportunity is essential for professionals passionate about healthcare technology who want to make a real difference through their expertise and dedication.

Job Requirements

US work authorization without sponsorship
reside in or within commuting distance to Newark, NJ
ability to travel approximately 70% of the time including overnight and extended travel
physical ability to perform required job tasks with or without accommodation
ability to work in office, home, remote, and healthcare environments adhering to requirements
flexible work schedule including 2nd or 3rd shifts, weekends, on-call, and extra hours as needed
ability to safely work with radiation sources and/or radioactive materials while using required personal protective equipment

Job Qualifications

Associate degree in electronics or related field, or equivalent combination of education and experience
1+ years of experience in a diagnostic imaging service environment or 3+ years in electromechanical industries
ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment
knowledge and use of necessary tools and test equipment
strong problem-solving skills
effective communication and customer service abilities
willingness to work flexible hours including on-call and weekends

Job Duties

Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs
understand the customer's business and competitive environment
generate service revenue
actively participate as a member of the regional work team
work to improve team processes and identify training gaps
seek out opportunities to increase capability and capacity, may be required to become qualified in multiple modalities, learn new tools
perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork
adhere to established training, quality, and safety requirements
utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively
complete PMs, FCOs, installation and all related tasks including diagnose and resolve electronic, network, and mechanical problems
travel approximately 70% across the specified geography with average daily driving time of 1-4 hours
occasional overnight stays and travel by air and/or train may be required