Job Overview
Compensation
Hourly
Range $42.00 - $65.00
Benefits
Paid Time Off
401k
Health savings account
stock purchase plan
Education Reimbursement
Performance bonus
Company Vehicle
Job Description
Philips is a global leader in health technology dedicated to improving lives through meaningful innovation. With a rich history and a strong commitment to providing access to quality healthcare worldwide, Philips is at the forefront of transforming the healthcare industry. The company operates with a strong focus on patient care, advanced technology, and sustainable practices to help deliver precise diagnostic and treatment solutions to health providers and patients alike. Philips prides itself on creating a diverse and inclusive work environment where every employee is empowered to make a difference. The organization values collaboration, continuous learning, and career development, offering opportunities to work with cutting-edge medical technologies and a broad spectrum of healthcare solutions.
This position, Field Service Engineer - IGT, based in Columbia, South Carolina, represents an exciting opportunity to be part of Philips’ mission by providing technical support and customer service in the diagnostic imaging service environment. The role involves installation, troubleshooting, servicing, and maintaining advanced medical equipment at customer sites. As a Field Service Engineer (FSE), you will play a critical role in ensuring equipment operates efficiently and effectively, directly impacting patient care quality. Your responsibilities include managing customer relationships by delivering exceptional service, adhering to technical standards and safety protocols, and meeting commitments in a timely and professional manner.
Working with a regional team, the Field Service Engineer is expected to contribute to process improvements and participate in ongoing training initiatives to enhance capabilities. The role demands a blend of technical expertise, strong communication skills, and the ability to work independently in varied environments, including hospitals, healthcare facilities, and remote settings. Travel is a key part of this role, requiring the engineer to visit multiple client sites within the designated geography, often driving several hours daily and occasionally staying overnight.
Philips provides a competitive hourly salary range from $42.00 to $65.00 plus overtime eligibility. Additional compensation includes performance-based incentive bonus plans tied to field service and lead generation, on-call pay, a company-furnished vehicle, comprehensive training, and opportunities for career advancement. The benefits package further enhances this role, including paid time off, 401k with matching, health savings accounts with company contributions, stock purchase plans, and education reimbursement programs.
Overall, this position is ideal for candidates with a minimum of four years of experience in a diagnostic imaging service environment, strong knowledge of electronics, mechanical systems, and networking, and a passion for delivering healthcare technology solutions that improve patient outcomes. Philips emphasizes its commitment to equal employment opportunity and requires candidates to be US work authorized and reside within commuting distance of Columbia, South Carolina. This role offers a meaningful career pathway within the growing field of health technology services, combining technical problem-solving with impactful customer service in a dynamic and rewarding healthcare setting.
This position, Field Service Engineer - IGT, based in Columbia, South Carolina, represents an exciting opportunity to be part of Philips’ mission by providing technical support and customer service in the diagnostic imaging service environment. The role involves installation, troubleshooting, servicing, and maintaining advanced medical equipment at customer sites. As a Field Service Engineer (FSE), you will play a critical role in ensuring equipment operates efficiently and effectively, directly impacting patient care quality. Your responsibilities include managing customer relationships by delivering exceptional service, adhering to technical standards and safety protocols, and meeting commitments in a timely and professional manner.
Working with a regional team, the Field Service Engineer is expected to contribute to process improvements and participate in ongoing training initiatives to enhance capabilities. The role demands a blend of technical expertise, strong communication skills, and the ability to work independently in varied environments, including hospitals, healthcare facilities, and remote settings. Travel is a key part of this role, requiring the engineer to visit multiple client sites within the designated geography, often driving several hours daily and occasionally staying overnight.
Philips provides a competitive hourly salary range from $42.00 to $65.00 plus overtime eligibility. Additional compensation includes performance-based incentive bonus plans tied to field service and lead generation, on-call pay, a company-furnished vehicle, comprehensive training, and opportunities for career advancement. The benefits package further enhances this role, including paid time off, 401k with matching, health savings accounts with company contributions, stock purchase plans, and education reimbursement programs.
Overall, this position is ideal for candidates with a minimum of four years of experience in a diagnostic imaging service environment, strong knowledge of electronics, mechanical systems, and networking, and a passion for delivering healthcare technology solutions that improve patient outcomes. Philips emphasizes its commitment to equal employment opportunity and requires candidates to be US work authorized and reside within commuting distance of Columbia, South Carolina. This role offers a meaningful career pathway within the growing field of health technology services, combining technical problem-solving with impactful customer service in a dynamic and rewarding healthcare setting.
Job Requirements
- 4+ years of experience in diagnostic imaging service environment
- Associate Degree in electronics or equivalent combination of education and experience
- Must be able to perform physical, cognitive, and environmental job requirements
- Must be US work authorized
- Must reside within commuting distance to Columbia, SC
- Ability to work flexible hours including overtime, weekends, and on-call rotations
- Must be able to safely work with radiation sources and/or radioactive materials
- Willingness to travel up to 70% or more including overnight stays
Job Qualifications
- 4+ years of experience in a diagnostic imaging (field or hospital-based) service environment
- Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment
- Knowledge and use of all necessary tools and test equipment
- Associate Degree in electronics or equivalent combination of education and experience
- BSEE/BSEET/BSME/BSMET preferred
- Ability to successfully perform minimum physical, cognitive, and environmental job requirements with or without accommodation
- Must be able to work in office/home office or remote setting as well as hospital/healthcare environment
- Ability to work flexible hours including overtime, weekends, and on-call rotations
- Ability to safely work with radiation sources and/or radioactive materials and wear required personal protective equipment
Job Duties
- Provide exceptional customer service by adhering to customer entitlements, setting clear expectations, and meeting commitments and arrival times to address and resolve customer needs
- Understand the customer's business and competitive environment
- generate service revenue
- Actively participate as a member of the regional work team
- work to improve team processes and identify training gaps
- Seek out opportunities to increase capability and capacity (i.e. may be required to become qualified in multiple modalities, learns new tools)
- Perform all administrative duties within established Philips, State, and Federal regulatory requirements and timeframes including timesheets, service work orders, expense reports, Field Change Orders (FCO), preventative maintenance (PM), installation documents, site and service documentation, and other related paperwork
- Adhere to established training, quality, and safety requirements
- Utilize tools, support, resources, and escalation processes within required time frames to resolve customer and system problems timely and effectively
- Complete PMs, FCOs, installation and all related tasks (diagnose and resolve electronic, network, and mechanical problems)
- Travel across the specified geography is required
- The average driving time is 1-4 hours daily and may exceed 70% at times
- Occasional overnight stays and travel by air and/or train may be required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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