Field Service Engineer - Eastern OH - Western PA

Toledo, OH, USA|Remote

Job Overview

Employment Type

Full-time

Benefits

Day-one benefits

401(k) with Company Match

Paid Time Off

Tuition Reimbursement

Job Description

Ipsen is a globally recognized pharmaceutical company that is committed to providing innovative and effective healthcare solutions. As a drug-free workplace, Ipsen emphasizes a safe and healthy environment for its employees, promoting professionalism and excellence in every aspect of its operations. Ipsen operates internationally, specializing in various therapeutic areas, including oncology, neuroscience, and rare diseases. The company values its employees and offers an inclusive, respectful, and supportive work atmosphere.

The Field Service Engineer role at Ipsen is a remote position specifically servicing the Eastern Ohio and Western Pennsylvania areas. This role demands a dynamic and highly skilled individual who will play a critical role in maintaining and servicing heat treatment equipment essential to the company’s operations. The employment type involves significant travel, up to 90 percent of the time, with the requirement that candidates live within the specified geographical area to ensure availability and responsiveness. The job entails extended travel periods, especially during the intensive training phase, which could last between six months to one year. During training, the employee may be assigned trips away from home for up to two weeks at a time.

In this role, the engineer will plan and coordinate assignments as directed by the HUB Lead, focusing on installation, upgrades, troubleshooting technical issues, scheduled maintenance, and calibration services of heat treatment equipment. High standards are mandated in service quality, speed of repair, and overall customer interaction, ensuring first-class service performance. This position places strong emphasis on technical proficiency in mechanical and electrical repairs, excellent communication skills, customer service excellence, problem-solving, and the ability to promote additional services. Due to the technical nature of the job, a high level of mechanical aptitude and computer literacy is essential.

Having an understanding of the heat treatment industry is crucial, along with the ability to maintain and service heat treatment equipment effectively. The engineer will also be the first point of contact for customers with existing service contracts and will be expected to manage service job schedules in close coordination with the HUB Lead. Precise time and expense reporting is essential.

Ipsen’s offering includes excellent benefits right from day one, such as 401(k) with company match, paid time off, and tuition reimbursement, reflecting a strong commitment to employee well-being and professional development. This is an ideal opportunity for a motivated and experienced professional seeking a challenging role in a renowned healthcare company with room for growth and long-term career advancement.

Job Requirements

High school diploma or GED equivalent
5+ years of related industrial equipment operation and/or maintenance experience
Knowledge of the heat treatment industry
Ability to maintain heat treatment equipment
Very good verbal and written communication skills
High level of customer orientation and customer service mentality
Strong mechanical and electrical aptitude and skills
Knowledge of basic computer operations such as MS Office, ERP, CRM systems
Ability to promote a professional appearance and positively represent Ipsen
Ability to promote cross-selling opportunities
Good problem solving and troubleshooting skills with hands-on mentality
Ability to live within the assigned HUB location or within 30 minutes drive of a HUB border strongly preferred
Ability to maintain a valid driver’s license and possess required automobile insurance coverage as stated in the Ipsen Travel Policy
Ability to travel as required via automobile, airplane or other means

Job Qualifications

High school diploma or GED equivalent
5+ years of related industrial equipment operation and/or maintenance experience
Preferred experience in the heat treatment industry and/or completion of an intensive industry training program
Experience in equipment calibration, pyrometry, vacuum, thermal and TUS experience a plus
Knowledge of basic computer operations such as MS Office, ERP, CRM systems
Very good verbal and written communication skills
Strong mechanical and electrical aptitude and skills
High level of customer orientation and customer service mentality
Good problem solving and troubleshooting skills with hands-on mentality
Ability to promote a professional appearance and positively represent Ipsen
Ability to promote cross-selling opportunities

Job Duties

Identify technical issues of heat treatment equipment at the customer site
Execute service jobs at the customer site which includes successfully troubleshooting, performing preventive maintenance, repairs, calibrations, etc.
Document performed service jobs and record possible warranty claims
Identify and promote up-/cross-selling potential for services of heat treatment equipment at the customer site
Identify required materials (tools, consumables, spare parts) in preparation for a successful service execution at the customer site
Act as first point of contact for customers with existing service contracts
Plan and schedule service jobs in coordination with the HUB Lead
Accurately and timely record hours work and job assignments within the time & attendance system
Accurately and timely submit expense reports for review and approval
Works safely and follows all Ipsen safety protocols and policies