Job Overview
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Paid Time Off
401(k) Plan
group legal plan
Tuition Reimbursement
Cable and internet service discount
Community support programs
associate recognition programs
Advancement opportunities
collaborative work environment
Job Description
Sparklight is a prominent provider of telecommunications services, specializing in delivering high-quality cable, internet, and other connectivity solutions to residential and commercial customers across the United States. As a company committed to customer satisfaction and community involvement, Sparklight offers a range of advanced communication services designed to meet the diverse needs of its customers. The company is known for its dedication to innovation, service excellence, and fostering a collaborative and inclusive work environment where employees can thrive and grow.
The Residential Market Development Manager role at Sparklight plays a crucial leadership function within the organization. This position is responsible for leading a geographically assigned team of Residential Market Development Account Executives engaged primarily in door-to-door sales activities aimed at residential customers. The role requires a dynamic and charismatic leader who can drive energy, excitement, and a culture of achievement in their team while supporting the company's goals of acquiring new customers and delivering best-in-class services. The position balances approximately 30% fieldwork with 70% office work, emphasizing both direct customer engagement and strategic team management.
The manager oversees daily operations, ensuring the team meets and exceeds budgeted headcount and sales goals. They are responsible for staff functions such as hiring, training, development, performance evaluations, disciplinary actions, and salary recommendations, maintaining a consistent and fair approach to employee accountability. The role demands strong project management skills to prioritize multiple tasks effectively in a fast-paced environment and requires a thorough understanding of sales processes, particularly the Cable One & Family Brands Sales Process.
A vital part of the role includes identifying gaps in knowledge and training within the sales team and developing plans to bridge these gaps, while also utilizing reporting and analytics to drive business decisions. Collaboration across departments and support teams is essential to achieve overarching business objectives. The manager must be well-versed in the company's products and value propositions and maintain up-to-date market knowledge, including competitive dynamics and customer relationships.
Sparklight values core competencies such as commitment to customer service, helpfulness, proactiveness, and personalized communication, and expects its leaders to embody these qualities to foster strong customer connections and team performance. This leadership position offers a unique opportunity to influence the residential connectivity sales strategy directly, ensuring customer satisfaction and driving growth within the target markets.
The Residential Market Development Manager role at Sparklight plays a crucial leadership function within the organization. This position is responsible for leading a geographically assigned team of Residential Market Development Account Executives engaged primarily in door-to-door sales activities aimed at residential customers. The role requires a dynamic and charismatic leader who can drive energy, excitement, and a culture of achievement in their team while supporting the company's goals of acquiring new customers and delivering best-in-class services. The position balances approximately 30% fieldwork with 70% office work, emphasizing both direct customer engagement and strategic team management.
The manager oversees daily operations, ensuring the team meets and exceeds budgeted headcount and sales goals. They are responsible for staff functions such as hiring, training, development, performance evaluations, disciplinary actions, and salary recommendations, maintaining a consistent and fair approach to employee accountability. The role demands strong project management skills to prioritize multiple tasks effectively in a fast-paced environment and requires a thorough understanding of sales processes, particularly the Cable One & Family Brands Sales Process.
A vital part of the role includes identifying gaps in knowledge and training within the sales team and developing plans to bridge these gaps, while also utilizing reporting and analytics to drive business decisions. Collaboration across departments and support teams is essential to achieve overarching business objectives. The manager must be well-versed in the company's products and value propositions and maintain up-to-date market knowledge, including competitive dynamics and customer relationships.
Sparklight values core competencies such as commitment to customer service, helpfulness, proactiveness, and personalized communication, and expects its leaders to embody these qualities to foster strong customer connections and team performance. This leadership position offers a unique opportunity to influence the residential connectivity sales strategy directly, ensuring customer satisfaction and driving growth within the target markets.
Job Requirements
- Ability to read, write, speak, and understand English language
- Excellent communication, interpersonal and organizational skills
- Possess strong technical and computer skills
- Ability to travel including during inclement weather using a reliable personal vehicle
- Ability to work outside for extended periods in any season and during inclement weather
- 5+ years of outside residential sales or related work experience
- Familiarity with computer operating systems and a myriad of consumer and commercial communications devices
- Must be able to work non-traditional work hours such as evenings and weekends
- Valid driver’s license, satisfactory driving record within company required standards, and auto insurance
- Ability to complete documentation accurately
Job Qualifications
- Ability to read, write, speak, and understand English language
- Excellent communication, interpersonal and organizational skills
- Strong technical and computer skills
- 5+ years of outside residential sales or related work experience
- Familiarity with computer operating systems and consumer and commercial communications devices
- Ability to work non-traditional hours such as evenings and weekends
- Valid driver’s license and satisfactory driving record
- Knowledge of direct sales practices preferred
- Experience with consumer education of products and services preferred
- Knowledge of cable or telecommunications services preferred
- Sales supervisory experience preferred 0.5+ years
- Bachelor’s degree in business or marketing or equivalent work experience
Job Duties
- Actively and consistently support all efforts to simplify and enhance the customer experience
- Responsible for meeting and exceeding budgeted headcount and sales goals
- Create excitement and energy, build and lead teams, and develop skills in others
- Prioritize multiple tasks and initiatives using strong project management skills
- Lead a team of Residential Connectivity Sales Account Executives
- Manage and monitor staff functions including selection, training, development, performance evaluation, discipline, termination, and salary/status change recommendations
- Set clear expectations and hold employees accountable in a consistent and fair manner
- Guide and develop Residential Connectivity Sales Account Executives
- Identify knowledge and training gaps within the team and develop plans to address these gaps
- Utilize reporting and analytics to drive and support business decisions
- Collaborate with other departments and support teams to achieve goals and objectives
- Allocate work approximately 30% in the field and 70% in the office
- Coach and follow Cable One & Family Brands Sales Process
- Communicate territory assignments to sales executives
- Monitor payroll process and approve commission payments timely and accurately
- Complete administrative tasks related to sales activities and ensure the team does the same
- Maintain detailed understanding of product offerings and value propositions
- Stay current on marketplace knowledge including competition and maintain professional relationships
- Prepare reports as needed
- Perform other duties as requested by leadership
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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