Job Overview
Compensation
Salary
Range $100,000.00 - $130,000.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Disability insurance
Life insurance
Job Description
Forest Lawn is a renowned and respected provider of memorial services and cemetery care, with a long-standing reputation for compassion and excellence. Established with the mission to honor lives and cherish memories, Forest Lawn has grown into a trusted name, serving families with dignity and respect. The company operates multiple locations, offering a range of services including funeral planning, memorialization, and pre-arrangement options, making it a pillar in the cemetery and mortuary industry. As an employer, Forest Lawn is committed to fostering a supportive work environment that encourages professional growth, integrity, and dedication to customer service excellence.
The role of Regional Sales Manager at Forest Lawn is a critical leadership position responsible for shaping and driving sales strategies to enhance business growth and maintain the goodwill of the company. This full-time position involves a combination of team leadership, strategic planning, and direct involvement in sales activities. The Regional Sales Manager will lead and support Planning Advisors by recruiting, training, and supervising their efforts to meet sales targets and operational standards in compliance with regulatory requirements and company policies. This role includes responsibilities such as managing customer leads, overseeing marketing initiatives, coordinating sales meetings, and ensuring adherence to legal and ethical sales practices. The manager is also tasked with fostering a motivated sales team, providing ongoing coaching and support to Planning Advisors to maximize their performance and customer engagement.
The successful candidate will play an integral role in the regional development of Forest Lawn’s business, coordinating closely with Human Resources and the Regional Sales Director to maintain a high standard of service and operational excellence. This includes managing territory assignments, guiding the use of sales-related technology and software, and directly stepping into leadership roles when the Regional Sales Director is unavailable. Comprehensive knowledge of Forest Lawn’s products, services, and sales policies, alongside strong communication and customer service skills, will be essential to succeed in this role.
Forest Lawn offers a competitive salary, along with a benefits package that is highly regarded within the industry. The company also values inclusivity and compliance with hiring regulations, including participation in the federal E-Verify program and adherence to the Fair Chance Initiative for Hiring Ordinance. Prospective employees must pass a pre-employment drug screening test prior to their start date.
This position not only offers the opportunity to lead a dedicated team but also to make a meaningful difference in the lives of families during significant moments. Forest Lawn seeks individuals who are passionate about sales management and customer service and who aspire to contribute positively both to the company and the community they serve. The Regional Sales Manager role is pivotal in ensuring that Forest Lawn continues to thrive as a leader in the cemetery and memorial services industry by maintaining the highest standards of excellence and compassion.
The role of Regional Sales Manager at Forest Lawn is a critical leadership position responsible for shaping and driving sales strategies to enhance business growth and maintain the goodwill of the company. This full-time position involves a combination of team leadership, strategic planning, and direct involvement in sales activities. The Regional Sales Manager will lead and support Planning Advisors by recruiting, training, and supervising their efforts to meet sales targets and operational standards in compliance with regulatory requirements and company policies. This role includes responsibilities such as managing customer leads, overseeing marketing initiatives, coordinating sales meetings, and ensuring adherence to legal and ethical sales practices. The manager is also tasked with fostering a motivated sales team, providing ongoing coaching and support to Planning Advisors to maximize their performance and customer engagement.
The successful candidate will play an integral role in the regional development of Forest Lawn’s business, coordinating closely with Human Resources and the Regional Sales Director to maintain a high standard of service and operational excellence. This includes managing territory assignments, guiding the use of sales-related technology and software, and directly stepping into leadership roles when the Regional Sales Director is unavailable. Comprehensive knowledge of Forest Lawn’s products, services, and sales policies, alongside strong communication and customer service skills, will be essential to succeed in this role.
Forest Lawn offers a competitive salary, along with a benefits package that is highly regarded within the industry. The company also values inclusivity and compliance with hiring regulations, including participation in the federal E-Verify program and adherence to the Fair Chance Initiative for Hiring Ordinance. Prospective employees must pass a pre-employment drug screening test prior to their start date.
This position not only offers the opportunity to lead a dedicated team but also to make a meaningful difference in the lives of families during significant moments. Forest Lawn seeks individuals who are passionate about sales management and customer service and who aspire to contribute positively both to the company and the community they serve. The Regional Sales Manager role is pivotal in ensuring that Forest Lawn continues to thrive as a leader in the cemetery and memorial services industry by maintaining the highest standards of excellence and compassion.
Job Requirements
- Bachelor’s degree (B.A.) from four-year college or university
- Four-year sales management experience
- Valid CA Driver’s License including state required levels of active auto insurance
- Use of a reliable personal vehicle
- Ability to acquire Cemetery Salesperson License
- Attainment of Full Life Insurance License within six months of hire date
- Knowledge of MS Word, MS Excel, and MS Outlook
- Excellent customer service and communication skills
- Ability to work flexible hours including evenings, weekends and holidays
Job Qualifications
- Bachelor’s degree (B.A.) from four-year College or university
- Four-year sales management experience
- Valid CA Driver’s License including state required levels of active auto insurance
- Use of a reliable personal vehicle
- Ability to acquire Cemetery Salesperson License
- Attainment of Full Life Insurance License within six months of hire date
- Knowledge of MS Word, MS Excel, and MS Outlook
- Excellent customer service and communication skills
- Ability to work flexible hours including evenings, weekends and holidays
- Cemetery and/or Mortuary experience preferred
- Bilingual preferred
- Knowledge of CRM or Salesforce system preferred
Job Duties
- Promote sales and enhance the business and goodwill of Forest Lawn
- Partner with Human Resources to recruit new Planning Advisors
- Instruct and supervise Planning Advisors in their duties, including Forest Lawn’s sales business policies as well as all applicable law, policies, and procedures
- Assist and supervise Planning Advisors in generating customer leads, giving presentations, and making sales
- Support all Planning Advisors in their sales efforts
- Report and document personnel issues to Regional Sales Manager and Human Resources in a timely manner
- Perform any action necessary to render complete services to Forest Lawn and its customers
- Assign delinquent policies in an equitable manner to Planning Advisors, who will be responsible to follow up with the family or as instructed by Regional Sales Manager
- Train Planning Advisors on the usage of the equipment and software provided to them
- Ensure that Planning Advisors are able to conduct essential duties, including being capable of completing contracts and documents related to those duties
- Support Regional Sales Director in his/her effort to develop and grow the business in the region
- Assign Planning Advisors to specific areas for prospecting and ensure new advisors are able to conduct a park tour and present the planning center
- Manage one or more phone nights each week and ensure that advisors are using proper phone techniques
- Oversee all marketing pieces to be sent out
- Attend all managers’ meeting and promote Forest Lawn through approved community events
- Assist the Regional Sales Director in conducting weekly sales meetings
- Manage the region in the absence of the Regional Sales Director
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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