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Field Operations Manager

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Salary
Rate:
Exact $84,000.00
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Work Schedule

Rotating Shifts
Flexible
On-call
Day Shifts
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Disability insurance
Employee assistance program
employee training

Job Description

ABM is a leading global provider of integrated facility services, engineering, and infrastructure solutions with a workforce exceeding 100,000 team members. The company specializes in delivering essential services that enhance the cleanliness, safety, and efficiency of diverse environments including commercial real estate, aviation, education, mission-critical sectors, and manufacturing and distribution. With more than $8 billion in annual revenue and a prestigious client portfolio, ABM is committed to innovation, sustainability, and creating smarter, more connected spaces that empower clients to achieve their operational goals. ABM fosters a culture that values diversity, inclusion, and equal opportunity, providing reasonable accommodations to individuals with... Show More

Job Requirements

  • High school diploma or equivalent
  • previous experience in janitorial or custodial management, preferably in an airport or high-security environment
  • knowledge of safety protocols and regulatory compliance including TSA, FAA, and OSHA standards
  • demonstrated leadership and team management skills
  • ability to work flexible hours including weekends, nights, and holidays
  • physical ability to stand, walk, lift, and work around moving aircraft and equipment
  • strong communication and organizational skills
  • willingness to be on-call for emergency or urgent cleaning events
  • multi-lingual skills preferred

Job Qualifications

  • Must have knowledge of T7 R14 or other equipment for floor detailing
  • ability to lead a team in a fast-paced, high-security, and customer-focused environment
  • strong written and verbal communication skills to interface with airport personnel, vendors, and the public
  • experience working with scheduling and workforce management systems
  • proficiency in Microsoft Office and basic understanding of digital reporting tools
  • ability to work flexible hours, including nights, weekends, and holidays as needed
  • capable of handling emergency response situations during off-hours
  • exceptional time management, problem-solving, and decision-making skills
  • strong interpersonal skills with the ability to foster team collaboration and resolve conflict
  • experience in a unionized environment is a plus

Job Duties

  • Supervise daily operations of janitorial team members across terminals, concourses, restrooms, baggage claim areas, and other airport zones
  • set work priorities and delegate tasks to meet tight turnaround times and service-level agreements
  • recruit, train, and lead a large, diverse janitorial team with a focus on customer satisfaction and regulatory compliance
  • monitor employee performance, conduct evaluations, and implement training and recognition programs
  • develop and manage staff schedules aligned with airport operational hours, flight schedules, and peak traffic periods
  • respond promptly and professionally to airport authority, airline, tenant, and passenger service requests or concerns
  • apply company policies and procedures to resolve operational challenges efficiently
  • ensure ongoing compliance with TSA, FAA, OSHA, and airport authority safety standards
  • collaborate with airport stakeholders to meet and exceed cleanliness standards and passenger experience expectations
  • implement and monitor quality assurance, safety, and sanitation programs tailored to the airport setting
  • maintain appropriate staffing levels across 24/7 shifts to ensure uninterrupted service
  • provide guidance and interpretation of policies to support team performance and accountability
  • manage special cleaning projects such as post-construction cleanup, spill response, and weather-related incidents

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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