Field Operations Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $77,900.00 - $117,000.00
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Work Schedule

Night Shifts
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Benefits

Medical
Dental
Vision
Matching 401k
company paid pension
stock purchase plan
Tuition Reimbursement
Paid parental leave
Discounted childcare resources
company service vehicle
Best-in-class resources
Culture of safety

Job Description

Ecolab is a global leader in water, hygiene, and infection prevention solutions and services. With a commitment to making the world cleaner, safer, and healthier, Ecolab serves a vast range of industries, including healthcare, foodservice, hospitality, and commercial sectors. Known for its innovative and technology-driven approaches, Ecolab delivers comprehensive solutions to help businesses maintain clean environments and protect people and resources from risks related to water, hygiene, and pests. The company’s Pest Elimination team specifically focuses on safeguarding public health and property by controlling pest challenges through a science-based, tailored approach. Ecolab's dedication to quality and service integrity has cemented its reputation as a trusted partner for commercial establishments looking to protect their operations from pest-related risks.

Joining Ecolab as a Field Operations Manager within the Pest Elimination team in the Austin, TX area offers a unique opportunity to lead and develop a team of Service Specialists dedicated to pest detection, elimination, and prevention solutions. This role is field-based and requires engagement with a diversity of clients, including restaurants, hospitals, hotels, retail stores, food and beverage plants, schools, nursing homes, and other commercial facilities. As a Field Operations Manager, you will play a critical role in ensuring service excellence while accelerating district growth and profitability. You will be responsible for leading your team in managing day and night service routes compliantly and effectively, coordinating initial service engagements, performing quality assurance visits, and maintaining crucial customer relationships. Driving sales initiatives and new business development opportunities will also be a vital part of your responsibility.

Ecolab offers a highly competitive compensation range between $77,900 and $117,000 annually, which includes base pay and performance-based target incentives. From day one, you gain access to a comprehensive benefits package designed to support both your personal and professional life. This package includes medical, dental, and vision benefits, a matching 401(k), a company-paid pension plan, stock purchase opportunities, tuition reimbursement, paid parental leave, and discounted childcare resources. A company service vehicle is provided to support your business needs, alongside best-in-class resources, tools, and technology that enable operational success.

This position also emphasizes a strong culture of safety—championing workplace safety standards and ensuring your team's adherence to safety protocols in various working environments. Additionally, as part of the hiring requirements, the role includes background checks and drug testing due to federal contract stipulations. Ecolab is an inclusive and equal opportunity employer, dedicated to providing reasonable accommodations to support all employees through their application process and employment journey. If you are looking to grow your leadership career in a field operations role with a reputable industry leader, Ecolab's Pest Elimination team in Austin, TX offers a dynamic and rewarding environment to thrive, develop your skills, and make a difference in the communities and businesses you serve.

Job Requirements

  • High School diploma or equivalent
  • 3 years of field support or service-related industry experience
  • Position requires the ability to work overnight shifts as needed
  • Position requires the ability to obtain required pest certification and/or business licensing pursuant to state/local law
  • Position requires a current and valid Driver's License
  • Ecolab conducts a background check on all candidates who receive a job offer
  • Due to federal contract requirements, this Pest Elimination position requires a drug test including THC for all candidates who receive a job offer
  • Immigration sponsorship not available for this role

Job Qualifications

  • Bachelor's Degree
  • 3 years supervisory or team leadership experience in a field support or service-related industry
  • Proven record of meeting customer needs, quality service delivery and meeting business objectives
  • Exceptional communication and organization skills with aptitude to implement change initiatives
  • Good decision-making and problem-solving skills when handling challenging situations in a fast-paced environment
  • Prior experience in value added sales and/or new account generation
  • Prior budget and P&L responsibilities
  • Bi-lingual - English and Spanish

Job Duties

  • Lead a team of 8-10 Service Specialists responsible for day and night route management while ensuring service excellence and compliance with applicable regulations / laws
  • Take an active role in hiring, assessing, and developing associates to become the next leaders at Ecolab while emphasizing customer retention, growing existing accounts, and maintaining a high level of customer satisfaction
  • Ensure your team of Service Specialists achieves their financial and service delivery goals
  • Pursue sales and new business opportunities
  • Coordinate initial services and maintain inventory and perform quality assurance visits
  • Build and maintain customer relationships within the market
  • Be a champion of safety and ensure your team upholds strong safety practices and values

Job Criteria

Experience

Mid Level (3-7 years)


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