Field Operations Manager

Rochester, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $77,900.00 - $117,000.00

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401K Matching

Paid parental leave

Tuition Reimbursement

company service vehicle

Job Description

Ecolab is a global leader in water, hygiene, and infection prevention solutions and services. Dedicated to advancing sustainable practices, Ecolab supports a wide range of industries including foodservice, healthcare, hospitality, and commercial markets. The company's Pest Elimination division offers science-based, cutting-edge pest control solutions designed to protect public health, food safety, and property integrity from pest damage. With an emphasis on commercial pest control, Ecolab's Pest Elimination team works with restaurants, hospitals, hotels, retail outlets, food and beverage plants, schools, nursing homes, and other commercial establishments to provide effective pest detection, elimination, and prevention services.

As a Field Operations Manager in the Rochester, NY area, you will play a pivotal role in leading a team of Service Specialists committed to delivering service excellence. This leadership position involves managing a district team responsible for day and night route management, overseeing initial service coordination, driving quality assurance, and pursuing sales opportunities. You will be instrumental in developing associates into future leaders while maintaining customer retention and expanding account profitability. Reporting directly to senior management, the role demands an active contribution to promoting a culture of safety, ensuring compliance with local regulations and company standards, and representing Ecolab's commitment to outstanding pest elimination services.

This field-based role requires travel within the Rochester area, with combined day and night shifts to meet operational demands. Compensation for the position ranges between $77,900 and $117,000 annually, inclusive of base pay and performance-based incentives. Ecolab provides a comprehensive benefits package effective from day one, including medical, dental, and vision coverage, 401k with company match, paid parental leave, tuition reimbursement, discounted childcare resources, and access to a company service vehicle for business use. With advanced tools and resources, you will be well-equipped to lead your team toward success and growth.

Ecolab prides itself on its inclusive culture and equal opportunity employment policies. They support associates through reasonable accommodations, career advancement opportunities, and a commitment to workplace safety. This role offers a rewarding career path for experienced leaders ready to contribute to a highly respected, innovative company in the pest control industry.

Job Requirements

High school diploma or equivalent
3 years of field support or service-related industry experience
Ability to work overnight shifts as needed
Ability to obtain required pest certification and/or business licensing pursuant to state/local law
Current and valid driver’s license
Background check required
Drug test including THC required
No immigration sponsorship available

Job Qualifications

High school diploma or equivalent
3 years of field support or service-related industry experience
Ability to work overnight shifts as needed
Ability to obtain required pest certification and/or business licensing pursuant to state/local law
Current and valid driver’s license
Ecolab conducts a background check on all candidates who receive a job offer
Requires drug test including THC for all candidates who receive a job offer
Immigration sponsorship not available
Bachelor's degree preferred
3 years supervisory or team leadership experience in a field support or service-related industry preferred
Proven record of meeting customer needs, quality service delivery and meeting business objectives preferred
Exceptional communication and organization skills with aptitude to implement change initiatives preferred
Good decision-making and problem-solving skills when handling challenging situations in a fast-paced environment preferred
Prior experience in value added sales and/or new account generation preferred
Prior budget and P&L responsibilities preferred
Bi-lingual - English and Spanish preferred

Job Duties

Lead a team of 8-10 Service Specialists responsible for day and night route management while ensuring service excellence and compliance with applicable regulations/laws
Take an active role in hiring, assessing, and developing associates to become the next leaders at Ecolab while emphasizing customer retention, growing existing accounts and maintaining a high level of customer satisfaction
Ensure your team of service specialists achieves their financial and service delivery goals
Pursue sales and new business opportunities
Coordinate initial services and maintain inventory and perform quality assurance visits
Build and maintain customer relationships within the market
Be a champion of safety and ensure your team upholds strong safety practices and values