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Field Application Specialist

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
Flexible
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Benefits

Mentoring
Leadership programs
Internal seminars
Paid vacation
Sick Time
Corporate holidays
Community service day
Flexible work schedules
Comprehensive onboarding
Mutual support
Team spirit
International collaboration
Health Insurance
Dental Insurance
Vision Insurance
Employee assistance program
wellness programs
Smart building technology
retirement savings plan
401 K
Health savings account
Flexible spending account
Transportation commuter account
basic life insurance
accidental death and dismemberment insurance
Family planning and women’s health benefits
Health advocate
supplemental life insurance
legal services
long term disability
short term disability
critical illness insurance
Student loan tuition refinance service

Job Description

Sartorius is a leading global life science company dedicated to providing innovative technologies and solutions that accelerate progress in research and pharmaceutical production. Headquartered in Germany and listed on the German DAX and TecDAX stock markets, Sartorius has established a strong international presence with a focus on improving health and quality of life worldwide. The company's expertise spans across critical sectors such as biopharmaceutical manufacturing, laboratory systems, and process technologies. Sartorius prides itself on its commitment to sustainability, openness, and an enjoyable work environment, fostering a culture that nurtures innovation and customer-centric solutions. The company supports dynamic collaboration, continuous professional development, and values diversity and inclusion in its workforce.

The Field Application Specialist role at Sartorius is a remote-based position located within Texas, Oklahoma, or Arkansas. This position is critical in bridging technical product knowledge with customer needs and sales objectives. The specialist is responsible for providing expert application support, technical assistance, and product demonstration through every phase of the customer journey—from design and validation to implementation. Acting as a key technical resource, the Field Application Specialist ensures that customers successfully integrate Sartorius’ products into their processes, enhancing productivity and achieving targeted outcomes.

In close collaboration with the sales and product management teams, this specialist plays a pivotal role in supporting the product lines assigned to their territory, driving sales targets, and ensuring effective product positioning. They contribute to product improvements by collecting and analyzing customer feedback and performance data, which helps shape future innovations. Their duties include conducting product presentations, facilitating beta testing, running trials and demonstrations, and delivering both internal and external training workshops. The role demands proactive technical support, troubleshooting, and quick resolution of implementation challenges faced by customers in the field.

The position requires substantial travel within the territory, estimated at 30-50%, and the ability to handle physical aspects such as lifting up to 49.9 pounds. A valid US driver's license is mandatory. Sartorius offers an enriching work environment featuring mentoring, leadership development programs, flexible work schedules, and a comprehensive onboarding process. Employees enjoy benefits like health, dental and vision plans, retirement savings programs, paid time off, and participation in wellness initiatives. Sartorius also promotes a welcoming culture grounded in mutual support and international collaboration, with communities emphasizing coaching, agile working, and gender diversity.

By joining Sartorius as a Field Application Specialist, candidates become part of a passionate team dedicated to transforming scientific discoveries into lifesaving medicines that combat diseases like cancer and dementia. This role offers a unique opportunity to contribute technical expertise within a global leader in biopharma technologies while advancing one's career in a stimulating and supportive professional environment.

Job Requirements

  • bachelors degree in biological engineering, biotechnology, or other life sciences-related field
  • proven experience in a similar position and industry is advantageous
  • familiarity with life science application experiment technology and a good understanding of hot research topics
  • ability to lift 49.9 pounds on a semi-regular basis
  • valid US driver's license
  • domestic travel 30-50%
  • excellent communication and presentation skills
  • strong customer orientation
  • proven software skills, e.g., Microsoft Office
  • ability to effectively interface with product/project/division management

Job Qualifications

  • bachelors degree in biological engineering, biotechnology, or other life sciences-related field
  • familiarity with life science application experiment technology and a good understanding of hot research topics, is a plus
  • proven experience in a similar position and industry is advantageous
  • familiar with related products, laboratory processes, and equipment
  • strong learning ability and an expert knowledge base in this area
  • ability to effectively interface with product/project/division management
  • excellent communication and presentation skills
  • strong customer orientation
  • proven software skills, e.g., Microsoft Office
  • identification with our core values: sustainability, openness, enjoyment

Job Duties

  • support the sales organization on existing products through product presentations, demonstrations and application studies, and on new products in close collaboration with product management through beta sites testing and demonstrations
  • be responsible for the assigned product line to support sales target achievement in the defined territory
  • support sales in the customer process and URS analysis, and generate application trials to help designing optimized products in line with the application requirements
  • provide technical support proactively, answer inquiries and resolve implementation problems in the field for customers
  • support quality department in the quality complaint process by troubleshooting and analyzing customers processes for better investigation and resolution
  • collect, compile, verify and analyze data on the assigned product line performance and customer feedback to identify product features that need to be changed to meet customer needs
  • report on competitors' products and feedback information to the application specialist management and products management
  • provide basic product training to internal sales and dealers, and running external customer workshops and seminars
  • conduct trials and demos to achieve intended results and create trial reports to product management and sales teams
  • collaborate with interfaces to define the scope and acceptance criteria of trials and build professional trial reports
  • domestic travel 30-50%
  • ability to lift 49.9 pounds on a semi-regular basis
  • valid US driver's license

Job Criteria

Experience

No experience required


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