FB Operations Manager ("Gerente de Alimentos y Bebidas")

Seattle, WA, USA|

Job Overview

Compensation

Salary

Range $85,000.00 - $95,000.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Professional Development

Job Description

Azul Hospitality is a renowned hospitality company known for its commitment to delivering exceptional guest experiences and maintaining high standards across all its hotel properties. The company prides itself on fostering a positive and professional environment, dedicated to upholding superior food and beverage quality, service, and merchandising. As a leader in the hospitality industry, Azul Hospitality emphasizes innovation, quality, and guest satisfaction, ensuring that each hotel outlet operates smoothly and profitably while aligning with brand standards and customer expectations. Their properties are designed to cater to a diverse clientele, offering exquisite dining options in elegant restaurants, lively bars, and convenient in-room dining services. Azul Hospitality focuses on holistic development and training of its staff to maintain a motivated and well-equipped workforce.

The Food and Beverage Manager role at Azul Hospitality's hotel outlets is pivotal for the continued success and operational excellence of its food and beverage services. This management position requires an individual who can efficiently organize and oversee the day-to-day functions of the restaurants, bars, and in-room dining outlets. The manager is entrusted with maintaining high-quality food and beverage standards, ensuring remarkable guest service, and implementing strategic plans that maximize profitability. This role includes short- and long-term planning, vendor coordination, inventory management, and budget development. The manager collaborates closely with the hotel management team and culinary department to create attractive menus and promotional strategies tailored to target specific customer markets. Furthermore, the role demands a proactive approach to staff leadership, coaching, and training to cultivate a capable and service-oriented team.

Key responsibilities include managing operational schedules, controlling food, beverage, and labor costs, ensuring regulatory compliance, and maintaining guest satisfaction through attentive service and high product consistency. The Food and Beverage Manager also plays a vital role in assessing market trends and customer feedback to recommend innovative marketing and operational changes. This position requires the ability to adapt to physical demands, such as standing, walking, lifting, and working in varying environmental conditions, while maintaining a professional and positive demeanor. Azul Hospitality provides the manager with opportunities to develop creative revenue enhancement initiatives and cost containment measures while mentoring the team toward achieving excellence in guest service and departmental performance. This exempt position offers a fixed salary and expects adherence to company grooming and attendance standards, emphasizing reliability, cleanliness, and professional presentation. Overall, this role is essential for driving the success of Azul Hospitality's food and beverage operations and ensuring an exceptional guest experience that aligns with the company’s distinguished reputation.

Job Requirements

Must be at least 21 years of age to serve alcohol
safe server alcohol and food handlers certification required
ability to provide and maintain a valid drivers license
able to speak, read, write and understand the primary language used in the workplace
ability to work in extreme temperatures like freezers and kitchens
able to sit at a desk up to four hours per day
able to stand and walk for extended periods
able to lift up to 45 lbs
able to push and pull carts and equipment up to 250 lbs
grasping, writing, standing, sitting, walking and repetitive motions required
ability to communicate effectively with staff, guests and supervisors
maintain neat, clean and well-groomed appearance
regular attendance and punctuality
ability to work varying schedules
attendance at all scheduled training and meetings.

Job Qualifications

High school or equivalent education
bachelor degree preferred
3-5 years food and beverage operation experience
1-2 years management experience
culinary, sales and service background
good communication skills verbal, written and electronic
excellent leadership and customer relations skills
detail oriented with outstanding organizational skills
intermediate computer skills
basic computational skills
knowledge of computer programs, math and budgetary analysis
ability to analyze and judge user needs
ability to effectively deal with internal and external customers with patience, tact and diplomacy
knowledgeable about Windows OS, MS Office, PMS, PBX, Key system and POS
self-driven and able to work independently
exceptionally strong in issue resolution and analytical skills
thorough knowledge of federal, state and local laws governing employment and labor relations
thorough knowledge of food products, standard recipes and proper preparation
ability to distinguish product quality, taste, texture and presentation
ability to conduct meetings and maintain communication between staff and managers.

Job Duties

Plan and direct the functions of the food and beverage outlets to meet daily operation needs
support and manage the hotel food and beverage outlets while working closely with hotel manager and other department managers
responsible for short and long term planning of all outlets including restaurant, bar, and in-room dining
maintain consistent communication with vendors and suppliers for timely rollout of seasonal food options
direct monthly, quarterly, and annual inventories and prepare and submit inventory reports
develop and implement creative strategies for revenue enhancement and cost containment
develop the department budget, marketing plans and objectives, manage within approved plans
implement schedules for operation of restaurants, bars and in-room dining teams to achieve profitable results
collaborate with culinary team in menu creation
consult with sales manager and banquets team
manage payroll and time and attendance for the food and beverage staff
implement effective control of food, beverage and labor costs
establish and achieve profit objectives and desired standards of food, service, cleanliness, merchandising and promotion
conduct orders of food and beverage supplies
stay up to date on brand requirements and restaurant changes
maintain quality and consistency of food product and delivery
ensure attendance at all mandatory meetings
lead and coach team toward guest service and staff satisfaction
maintain high energy, positive attitude and professional appearance
regularly review and evaluate customer acceptance and recommend new operating and marketing policies
continuously evaluate staff performance and encourage improvement
arrange and supervise training of new staff including familiarization with property, SOPs and policies
cross-train staff and ensure retraining as needed
serve as a role model adhering to policies and demonstrating highest standards in conduct, punctuality and work ethics
assist with guest inquiries
follow company safety and security policies
report maintenance problems, hazards, accidents or injuries
perform other reasonable job duties as requested by supervisors.