FAST Service Specialist

Opensity Solutions is a technology-enabled managed services organization dedicated to helping leading law firms and professional services organizations modernize their operations. By blending talented people, innovative technology, and integrated services, Opensity creates scalable and efficient environments where teams can achieve peak performance and grow their careers. The company prides itself on fostering a workplace culture where employees believe in the value of their work and are empowered to contribute meaningfully.

The Service Specialist - FAST role at Opensity Solutions offers a unique client-facing opportunity to provide various administrative and operational support services across multiple local accounts. This position involves a broad range of responsibilities including mail handling, copying and printing, receptionist duties, hospitality coordination, facilities support, and general floor coordination. It requires an individual who is highly organized, detail-oriented, and flexible in adapting to a dynamic work schedule to accommodate absences and varying work locations.

As a Service Specialist, you will be instrumental in supporting day-to-day office operations to ensure a seamless and professional experience for clients and colleagues alike. This role demands strong multitasking abilities, excellent interpersonal skills, and a proactive approach to problem-solving. You will be responsible for managing mail services by metering, sorting, and distributing mail and accountable packages punctually as per schedule. Copy services entail producing high-quality copy, print, and scan projects according to precise instructions to support the documentation needs of multiple clients.

Reception duties include answering and routing incoming telephone calls courteously, greeting visitors warmly, and maintaining a professional front desk presence. Hospitality services involve overseeing client conference rooms, common areas, and kitchens — ensuring these spaces are well-maintained, clean, stocked with supplies, and ready for continuous use. You will manage inventory control and place supply orders as necessary to maintain comfort and functionality.

Your role will further include floor coordination tasks such as stocking general supplies, delivering paper, and performing basic upkeep of copy rooms to support efficient office workflows. Facilities services may require handling small office moves, hanging pictures, coordinating cleaning, and communicating with key client contacts regarding any building or equipment issues.

This position offers a compensation range of $17.75 to $23.00 per hour, with eligibility for an annual bonus based on performance and location. It embraces Opensity's commitment to diversity and inclusion, ensuring equal employment opportunities without discrimination based on race, religion, gender, age, disability, or other protected characteristics. Opensity also provides accommodations for applicants with disabilities throughout the application process.

Joining Opensity Solutions as a Service Specialist means becoming part of a forward-thinking company that values professionalism, flexibility, and collaboration. If you seek a career in a supportive environment where your skills directly impact operational excellence, this role presents an excellent opportunity for growth and development within the managed services industry.