Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $62,354.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) with up to 4% company match
Annual performance bonus
paid vacation days
Paid parental bonding leave
Tuition Reimbursement
Employee Discounts
Job Description
Delaware North's Patina Group is a prominent leader in the premium segment of the restaurant and catering industry. Operating world-class restaurants as well as managing catering and food service operations at high-profile venues such as Lincoln Center, Walt Disney World, Disneyland, the Empire State Building, Grand Central Station, and The Metropolitan Opera, Patina Group is nationally recognized for its excellence and innovation. Recently named one of America's Top 25 restaurant groups by Nation's Restaurant News, the Patina Group is notable for its commitment to quality, customer satisfaction, and its dynamic, people-centered approach to hospitality.
Delaware North is a global, family-owned company with a history spanning over 100 years, offering extensive opportunities for professional growth and success within a variety of sectors including restaurants, hotels, sports arenas, national parks, casinos, and retail. This solid foundation offers employees the chance to be part of a legacy that values diversity, teamwork, and dedication to service quality.
Currently, the Patina Group is seeking a Restaurant Manager for its newest quick service concept, Hencraft, located in Buffalo, New York. This is a hands-on leadership role in a fast-paced, high-energy quick service restaurant environment where the successful candidate will lead day-to-day operations and engagements with a strong presence in both front and back of house. The Restaurant Manager will play a vital role in ensuring seamless coordination across service teams, maintaining high standards of speed, accuracy, and quality from order to delivery.
The position demands an engaging leader who is visible on the floor and actively interacts with guests while driving superior service standards. The Restaurant Manager is responsible for leading peak service periods and supporting team members in a variety of capacities including coaching, order expediting, and resolving real-time guest concerns. This role is designed for a motivated hospitality professional passionate about delivering exceptional customer service, building and developing effective teams, and creating a positive, energetic environment conducive to repeat business from both guests and staff.
The anticipated base salary for this role ranges from $62,354 annually, with additional opportunities for earnings through an annual bonus plan based on company and individual performance or an uncapped sales incentive plan. Benefits include comprehensive healthcare coverage, retirement plans, paid leave, tuition assistance, and generous employee discounts. The company supports professional development and encourages a flexible approach to work schedules to meet operational demands.
This opportunity is ideal for individuals with at least two years of management experience in quick service or fast-casual dining, who possess strong leadership, interpersonal, and financial management skills, and who thrive in a dynamic, guest-focused environment. Joining Patina Group means being part of a global team dedicated to creating memorable experiences and shaping the future of hospitality, all while enjoying a supportive and inclusive workplace environment.
Delaware North is a global, family-owned company with a history spanning over 100 years, offering extensive opportunities for professional growth and success within a variety of sectors including restaurants, hotels, sports arenas, national parks, casinos, and retail. This solid foundation offers employees the chance to be part of a legacy that values diversity, teamwork, and dedication to service quality.
Currently, the Patina Group is seeking a Restaurant Manager for its newest quick service concept, Hencraft, located in Buffalo, New York. This is a hands-on leadership role in a fast-paced, high-energy quick service restaurant environment where the successful candidate will lead day-to-day operations and engagements with a strong presence in both front and back of house. The Restaurant Manager will play a vital role in ensuring seamless coordination across service teams, maintaining high standards of speed, accuracy, and quality from order to delivery.
The position demands an engaging leader who is visible on the floor and actively interacts with guests while driving superior service standards. The Restaurant Manager is responsible for leading peak service periods and supporting team members in a variety of capacities including coaching, order expediting, and resolving real-time guest concerns. This role is designed for a motivated hospitality professional passionate about delivering exceptional customer service, building and developing effective teams, and creating a positive, energetic environment conducive to repeat business from both guests and staff.
The anticipated base salary for this role ranges from $62,354 annually, with additional opportunities for earnings through an annual bonus plan based on company and individual performance or an uncapped sales incentive plan. Benefits include comprehensive healthcare coverage, retirement plans, paid leave, tuition assistance, and generous employee discounts. The company supports professional development and encourages a flexible approach to work schedules to meet operational demands.
This opportunity is ideal for individuals with at least two years of management experience in quick service or fast-casual dining, who possess strong leadership, interpersonal, and financial management skills, and who thrive in a dynamic, guest-focused environment. Joining Patina Group means being part of a global team dedicated to creating memorable experiences and shaping the future of hospitality, all while enjoying a supportive and inclusive workplace environment.
Job Requirements
- Minimum of 2 years of experience as a Restaurant Manager Assistant Manager or similar role preferably in a high-volume establishment with experience managing budgets cost control inventory and an understanding of p&l's
- Ability to obtain ServSafe Food Safety Handler and Training for Intervention Procedures certifications
- Capacity to work a flexible schedule to accommodate business levels
- Strong leadership and interpersonal skills
- Knowledge of food and beverage service standards health regulations and safety procedures
- Financial acumen and proficient computer skills including Word Outlook Excel and point of sale systems
Job Qualifications
- Minimum of 2 years of experience as a Restaurant Manager Assistant Manager or similar role preferably in a high-volume establishment with experience managing budgets cost control inventory and an understanding of p&l's
- Strong leadership and interpersonal skills with the ability to foster teamwork and motivate team members
- Knowledge of food and beverage service standards health regulations and safety procedures
- Financial acumen and proficient computer skills including Word Outlook Excel and point of sale systems
- Ability to obtain ServSafe Food Safety Handler and Training for Intervention Procedures certifications
- Capacity to work a flexible schedule to accommodate business levels
Job Duties
- Oversee daily quick service restaurant operations ensuring efficient fast-paced service and seamless coordination across all front- and back-of-house functions
- Train motivate and develop team members to maintain high performance and professionalism
- Maintain positive guest relations and high standards of service addressing concerns and complaints in a timely and professional manner
- Assist with administrative tasks including ordering inventory scheduling and operational reporting
- Continuously monitor the point of sale system checking for errors price variations and accuracy
- Monitor and enforce health safety and sanitation standards in compliance with regulations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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