Farsi-English Bilingual Healthcare Customer Service Representative - Remote in California

TTEC is a leading global consulting, technology, and managed services company that specializes in helping prominent brands deliver smarter and more human customer experiences. Utilizing data, artificial intelligence, and state-of-the-art technology, TTEC connects people and brands every day, ensuring that customer interactions are seamless, compassionate, and effective. TTEC takes immense pride in fostering a diverse, inclusive, and equitable work environment where all employees feel valued, respected, and empowered to be their authentic selves. It has earned a Great Place to Work certification in the United States, underscoring its commitment to an outstanding company culture, a supportive team, and a clear, impactful purpose. The company embraces diversity as a core strength and considers it essential to offering various cultural and perspective-driven solutions that benefit both employees and the clients they serve.

The role available is for a Farsi-English Bilingual Healthcare Customer Service Representative to work remotely from home within California. This position is designed for individuals who are passionate about helping others and providing peace of mind while addressing consumer healthcare benefit inquiries. The role is customer-centric and involves engaging thoughtfully with consumers, resolving their healthcare-related questions, and ensuring they have a meaningful and positive experience. As a representative, you will be the difference between an average and an exceptional customer journey.

Responsibilities include answering incoming calls, researching information across multiple systems, delivering clear and accurate healthcare information, and managing a high volume of customer interactions without compromising quality. Working hours are scheduled, including designated breaks and lunches, which ensures a structured yet balanced remote workday. The base hourly wage for this role starts at $21.65, with the opportunity to benefit from TTEC’s comprehensive benefits package that supports both professional development and personal well-being. These benefits include paid time off, tuition reimbursement, health and wellness incentives, and other employee assistance programs.

Training is a significant highlight of this role. It features engaging instructor-led online sessions that require webcam participation, helping new hires connect visually with their trainers, leaders, and teammates to foster real-time collaboration and meaningful interaction. Ongoing coaching and access to thousands of free courses ensure employees continuously grow their skills and confidence. At TTEC, it is recognized that while skills can be taught, the genuine caring and supportive nature of employees is what stands out and makes a lasting impact.

You will report directly to a Team Lead and will be part of a vibrant, global family that supports one another every step of the way. This opportunity is regularly open for hiring due to the critical contribution it makes in providing excellent customer service and reinforcing the team’s overall success. If you are bilingual in English and Farsi, have customer service experience, and want to work in a fulfilling role from the comfort of your home, TTEC invites you to join them in delivering world-class healthcare customer service with compassion and professionalism.