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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $45,000.00 - $48,000.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Employee Discounts
Professional Development
flexible scheduling
Job Description
Northgate Resorts is a leading company in the hospitality and leisure industry, owning and managing the most awarded Camp-Resort portfolio in the United States. Their focus is on creating cherished family camping memories for guests that last a lifetime. This reputable organization stands out for its passionate team that prioritizes delivering exceptional guest experiences through collaboration and dedication. Northgate Resorts prides itself on being a highly effective, lean, and fast-moving company that values both innovation and tradition in the outdoor hospitality sector. They continuously strive to enhance the camping experience by combining excellent customer service, modern facilities, and a family-friendly... Show More
Job Requirements
- High school diploma
- Two years of management experience
- Experience in customer service, hospitality, and management preferred
- Strong computer skills
- Photography skills preferred
- Strong organizational, motivational, and leadership skills
- Excellent communication, customer service, and problem-solving skills
- Strong attention to detail, speed, and accuracy
- Ability to multitask and prioritize in fast-paced environment
- Strong work ethic and positive attitude
- Required to work nights, weekends, and holidays
- Ability to work with minimal supervision
- Ability to maintain composure under pressure
- Ability to maintain a positive work environment by acting and communicating effectively
Job Qualifications
- High school diploma
- Two years of management experience
- Experience in customer service, hospitality, and management preferred
- Strong computer skills
- Photography skills preferred
- Strong organizational, motivational, and leadership skills
- Excellent communication, customer service, and problem-solving skills
- Strong attention to detail, speed, and accuracy
- Ability to multitask and prioritize in fast-paced environment
- Strong work ethic and positive attitude
- Ability to work nights, weekends, and holidays
- Ability to work with minimal supervision
- Ability to maintain composure under pressure
- Ability to maintain positive work environment through communication and teamwork
Job Duties
- Manage daily food and beverage service activities including quality and safety standards
- Oversee food and beverage inventory and budget control
- Analyze sales trends to promote products internally to increase sales and reduce waste
- Assist with menu planning and plate presentation
- Manage seasonal store supervisor and retail operations including inventory and promotion of goods
- Monitor sales trends to recommend merchandising strategies
- Implement sales strategies to reduce spoilage and overstock
- Conduct quarterly store inventory and assist with loss prevention
- Assist home office marketing with guest communications and camp-resort promotions
- Seek new initiatives to increase camp-resort sales
- Work with Revenue Manager on KPIs and trend analysis
- Establish standards and set performance expectations
- Hire, train, and schedule staff to meet budget compliance
- Coach team members for professional development
- Serve as Manager on Duty as needed
- Make day-to-day decisions for departments
- Coordinate and oversee projects from start to finish
- Collaborate with camp-resort and home office teams
- Respond to guest inquiries using service recovery guidelines
- Maintain professional appearance and attitude to ensure top customer service
- Perform tasks alongside supervised individuals
- Participate in other assigned projects and activities
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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