F&B/Retail Manager

Northgate Resorts is a leading company in the hospitality and leisure industry, owning and managing the most awarded Camp-Resort portfolio in the United States. Their focus is on creating cherished family camping memories for guests that last a lifetime. This reputable organization stands out for its passionate team that prioritizes delivering exceptional guest experiences through collaboration and dedication. Northgate Resorts prides itself on being a highly effective, lean, and fast-moving company that values both innovation and tradition in the outdoor hospitality sector. They continuously strive to enhance the camping experience by combining excellent customer service, modern facilities, and a family-friendly environment.

The Food and Beverage/Retail Manager role is a critical management position within Northgate Resorts, responsible for overseeing daily operations across food and beverage services, retail outlets, reservations, and special events at the camp-resort. This full-time position reports directly to the Assistant General Manager and involves managing subordinate staff to ensure memorable, fun-filled experiences for visitors. The manager plays a pivotal role in supervising team members to maintain high standards of customer service, budget adherence, and operational efficiency. The Food and Beverage/Retail Manager coordinates with the home office marketing and revenue teams to implement initiatives and promotions and to analyze sales trends for continuous improvement.

This role requires a hands-on leader able to manage various departments simultaneously while setting performance expectations, conducting training, and fostering professional development among staff. The responsibilities include managing food and beverage offerings such as full-service restaurants, food trucks, concession stands, and ice cream shops, as well as overseeing retail operations in the Ranger Station that features groceries, camping supplies, and souvenirs. Additionally, the manager assists in menu planning, food presentation, and sales strategies to optimize revenue and reduce waste. Strong managerial skills, excellent communication, and the ability to multitask in a fast-paced environment are essential for success. Northgate Resorts values diversity and seeks individuals committed to creating positive guest interactions while maintaining a safe, efficient, and welcoming environment for all. This role requires working nights, weekends, and holidays, reflecting the 24/7 nature of the hospitality industry.