F&B Supervisor *Hilton Anchorage*

About: Our company is a distinguished hotel known for its commitment to exceptional hospitality and guest service. Featuring top-tier amenities, comfortable accommodations, and a range of dining options, we strive to offer our guests an unforgettable experience. Our Food and Beverage department plays a vital role in achieving this goal by ensuring that every meal and beverage service meets the highest standards of quality and service. We are dedicated to maintaining a welcoming environment where guests feel valued and cared for, making us a preferred choice in the competitive hospitality market.

We are currently seeking a skilled Food and Beverage Supervisor to join our dynamic team. This role is essential to the daily operations of our restaurant, bar, and banquet services, as it ensures seamless coordination and excellence in guest service. The Food and Beverage Supervisor will be responsible for overseeing service staff, monitoring adherence to hotel standards, and maintaining a smooth workflow. This position requires a proactive leader who can inspire and support their team, uphold operational standards, and deliver a superior dining experience to every guest.

The Food and Beverage Supervisor will carry out a variety of duties including supervising daily operations across multiple outlets such as the restaurant, bar, and room service. They are tasked with ensuring service standards are not only met but exceeded consistently. The role involves monitoring the cleanliness and presentation of all food service areas, conducting pre-shift briefings, and clearly communicating daily priorities to the team. Leadership is central to this position, requiring the supervision, coaching, and support of servers, bartenders, runners, and hosts. Leading by example, the supervisor embodies professionalism and strong service presence while addressing any employee concerns promptly.

Guest satisfaction is a top priority, with the supervisor ensuring all guests receive prompt, courteous, and personalized service. Handling guest complaints and service recovery situations professionally is a crucial aspect of the job. The supervisor maintains visibility on the floor during peak business hours to promptly address issues and support the team. Financial acumen is also required, assisting with sales monitoring, upselling opportunities, inventory management, and cost control practices. Accurate handling of cash and POS systems is maintained to ensure billing accuracy.

Safety and compliance with health, safety, and sanitation standards are paramount. The supervisor enforces food safety and hygiene protocols strictly, adhering to hotel policies and local regulations to maintain a safe environment for both staff and guests. Coordination with other departments such as kitchen, front office, and events/banquets teams ensures smooth operation and support during group events, airline crew services, and special functions. The supervisor communicates any service or operational issues to management to foster continuous improvement.

This position demands a professional with strong leadership abilities, excellent customer service skills, effective problem-solving and decision-making capacity, solid time management, multitasking skills, and exceptional attention to detail. Our Food and Beverage Supervisor role is perfect for someone looking to advance their hospitality career by contributing to a team-focused environment that values service excellence and operational efficiency. Join us and be part of a vibrant team dedicated to delivering unforgettable guest experiences every day.