Job Overview
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Plan
Paid Time Off
Tuition Reimbursement
Employee Discounts
Job Description
Loews New Orleans Hotel is nestled in the vibrant Warehouse District of New Orleans, a prime location where culture, comfort, and hospitality converge to create unforgettable experiences for guests. The hotel is part of Loews Hotels & Co, a renowned hospitality company founded in 1960, which operates iconic hotels and resorts across the United States. Loews Hotels are known for their dedication to providing exceptional service and distinctive accommodations in some of the country's most celebrated destinations. As a company, Loews is committed to fostering diverse and welcoming workplaces where all team members feel valued and empowered to grow in their careers. Whether you are a seasoned professional or just starting, Loews offers comprehensive opportunities across various departments, including Guest Services, Finance, Culinary Arts, and IT, among others.
At Loews New Orleans Hotel, we promote a culture of inclusiveness where each individual’s unique background, beliefs, and experiences are respected and celebrated. We strive to create an environment where every team member, regardless of age, race, sex, gender identity, sexual orientation, national origin, veteran status, or disability, feels a strong sense of belonging. This commitment is reflected in our collaborative work culture and our dedication to equal employment opportunities.
The role within the hotel focuses on ensuring a superior guest experience by maintaining high standards of cleanliness, organization, and service. As part of our team, you will be responsible for conducting inspection rounds to verify that the hotel environment meets the expected standards of maintenance and presentation. Monitoring staff to ensure adherence to service protocols, standard operating procedures (SOPs), and grooming standards is a crucial part of the position, which demands vigilance and leadership. You will assist the Team Leader in overseeing daily operational tasks, including side work duty completion, inventory counts, and communication between shifts. This role requires excellent organizational skills and proficiency in software tools such as Microsoft Excel, Word, and PowerPoint.
In addition to operational tasks, the role emphasizes active communication to foster teamwork and guest satisfaction. You will be involved in managing staffing coverage, facilitating menu classes and taste panels, and ensuring safe working conditions. Handling guest checks and cash transactions responsibly is also a key responsibility. The position calls for a balance between supervising and stepping in to assist team members whenever necessary, ensuring seamless service delivery.
Loews New Orleans Hotel offers a comprehensive benefits package that enhances the overall employee experience, including competitive health and wellness plans, 401(k) retirement plans with company match, paid vacation and sick days, tuition reimbursement, pet insurance, and special team member hotel rates. These benefits underscore our commitment to supporting the well-being and professional development of our employees. Working with us means joining a dynamic and supportive team dedicated to making each guest’s visit memorable while also advancing your own career in the hospitality industry.
At Loews New Orleans Hotel, we promote a culture of inclusiveness where each individual’s unique background, beliefs, and experiences are respected and celebrated. We strive to create an environment where every team member, regardless of age, race, sex, gender identity, sexual orientation, national origin, veteran status, or disability, feels a strong sense of belonging. This commitment is reflected in our collaborative work culture and our dedication to equal employment opportunities.
The role within the hotel focuses on ensuring a superior guest experience by maintaining high standards of cleanliness, organization, and service. As part of our team, you will be responsible for conducting inspection rounds to verify that the hotel environment meets the expected standards of maintenance and presentation. Monitoring staff to ensure adherence to service protocols, standard operating procedures (SOPs), and grooming standards is a crucial part of the position, which demands vigilance and leadership. You will assist the Team Leader in overseeing daily operational tasks, including side work duty completion, inventory counts, and communication between shifts. This role requires excellent organizational skills and proficiency in software tools such as Microsoft Excel, Word, and PowerPoint.
In addition to operational tasks, the role emphasizes active communication to foster teamwork and guest satisfaction. You will be involved in managing staffing coverage, facilitating menu classes and taste panels, and ensuring safe working conditions. Handling guest checks and cash transactions responsibly is also a key responsibility. The position calls for a balance between supervising and stepping in to assist team members whenever necessary, ensuring seamless service delivery.
Loews New Orleans Hotel offers a comprehensive benefits package that enhances the overall employee experience, including competitive health and wellness plans, 401(k) retirement plans with company match, paid vacation and sick days, tuition reimbursement, pet insurance, and special team member hotel rates. These benefits underscore our commitment to supporting the well-being and professional development of our employees. Working with us means joining a dynamic and supportive team dedicated to making each guest’s visit memorable while also advancing your own career in the hospitality industry.
Job Requirements
- High school diploma
- Food and beverage knowledge
- Experience in hospitality or restaurant environment preferred
- Strong organizational and communication skills
- Ability to supervise and lead a team
- Proficient in Microsoft Office applications
- Ability to make decisions under pressure
- Flexibility to work various shifts
- Attention to detail
- Ability to maintain cleanliness and safety standards
Job Qualifications
- Food & Beverage knowledge required
- Excellent communications skills, written and verbal
- High school diploma
- Strong organizational skills
- Able to make decisions on imperfect information
- Knowledge of Microsoft Office preferred
Job Duties
- Make inspection rounds ensuring organization, cleanliness, proper maintenance, adequate supplies
- Monitor staff adherence to all service standards, SOPs and Loews SOPs, including inspecting staff for correct uniform/groom standards
- Supervise service of guests, being watchful of signals from guests in need of service
- Assist Team Leader to establish and monitor side work duty completion
- Maintain bank to SOP, keep it balanced and secure at all times
- Read daily communication sheets from previous shift and prepare one for the following shift
- Check for all personnel call offs and check floor plan for coverage
- Check restaurant for cleanliness and set up (i.e. table cleanliness, stands etc.)
- Communicate daily with restaurant manager with regard to special events, house counts, etc.
- Assist Team Leader in conducting menu classes and taste panels
- Assist Team Leader in conducting month end inventory count and recording
- Communicate with Team Members during service, scheduling, safety chats, MSDS, post bulletins
- Report unsafe working conditions
- Ensure proper handling of guest checks and cash transactions
- Intercede and/or fill in for Team Members should need occur
- Proficient in Excel, Word and Power Point
- Excellent organizational skills
Job Criteria
Experience
No experience required
Job Location
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