F&B Supervisor

Greenville, SC, USA|Onsite

Job Overview

Employment Type

Hourly

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

employee wellness program

Job Description

Kessler Hospitality is a distinguished collection of artistically inspired boutique hotels renowned for their unique design, luxurious accommodations, enriching ambiance, and intuitive service. The company proudly operates a portfolio of properties across various vibrant locations including Alabama, Colorado, Georgia, Florida, North Carolina, and South Carolina. Each hotel in the Kessler Hospitality portfolio reflects a distinct blend of exquisite art, music, and cultural influences, carefully curated to create an approachable and memorable travel experience. From cutting-edge downtown icons to premier luxury lodges, entertainment destinations, and elite ski lodges, Kessler Hospitality caters to the discerning individualist traveler seeking redefined Bohemian luxury and a bold original style. As the founding member of the Marriott Autograph Collection, Kessler Hospitality has pioneered a unique approach to boutique hotel management, ensuring that every property is thoughtfully crafted to inspire guests and encourage unforgettable experiences.

One of Kessler Hospitality's standout properties is the Grand Bohemian Lodge located in the heart of Downtown Greenville, South Carolina. This AAA Four Diamond boutique lodge offers guests an intimate escape where they can immerse themselves in the natural beauty of the area. Perched on the falls of the iconic Reedy River, the lodge blends stunning views with earth-inspired architectural and interior details—from grand floor-to-ceiling windows to elegant chandeliers and a sophisticated wine room. Guests can enjoy beautiful balconies, a stylish outdoor bar and restaurant named Between the Trees, a curated art collection, a luxurious spa, a fitness center, and hiking trails winding through the grounds. The lodge’s manicured event lawn further enhances its appeal as a premier destination that balances natural wonders with refined luxury.

The Food & Beverage Supervisor role at the Grand Bohemian Lodge involves a comprehensive range of responsibilities centered on managing the property's food and beverage, kitchen, and back-of-house operations. This hourly position emphasizes the maintenance of a profitable department while ensuring high product quality and exceptional service. The supervisor plays a critical role in marketing innovative ideas to promote business growth, reducing employee turnover, maintaining departmental revenue and payroll budgets, and meeting productivity goals without compromising quality. This role demands leadership, attention to detail, and a commitment to guest satisfaction, with duties spanning from overseeing all food and beverage personnel to ensuring compliance with local liquor laws and health regulations. The supervisor works closely with the Food & Beverage Manager and other department heads to oversee inventory, loss prevention, training, menu planning, and operational problem-solving. Success in this role requires strong communication skills, the ability to multitask and prioritize under pressure, and a warm, service-oriented attitude at all times. The Food & Beverage Supervisor is integral to upholding the Kessler Hospitality standard of excellence and contributing to the lodge’s reputation as a top-tier boutique destination.

Job Requirements

Must be able to perform medium work involving lifting up to 50 pounds occasionally and/or 20 pounds frequently
Must be able to work long hours when required
Must maintain regular attendance in compliance with hotel standards
Must maintain high standards of personal appearance and grooming, including wearing nametags
Must comply with hotel standards and regulations for safe and efficient operations
Must be effective at handling problems including anticipating, preventing, identifying and solving
Must be able to understand and evaluate complex information from various sources
Must participate in manager-on-duty coverage as required
Must attend all hotel required meetings and training
Must approach all interactions with an attentive, friendly, courteous and service-oriented manner
Must maintain a warm and friendly demeanor at all times
Perform other duties as requested by management

Job Qualifications

At least 3 years of progressive experience in a hotel or a related field
Or a 4-year college degree with at least 3 years of related experience
Or a 2-year college degree with 4 or more years of related experience
Proficient in Windows, company-approved spreadsheets, and word processing
Knowledge of food and beverage preparation techniques
Understanding of health department rules and regulations
Familiarity with liquor laws and regulations
Ability to communicate effectively both verbally and in writing
Strong listening and problem-solving skills
Ability to multitask and prioritize departmental functions
Attentive, friendly, courteous, and service-oriented manner
Ability to maintain confidentiality of information

Job Duties

Be attentive, friendly, helpful, and courteous to guests, managers, and fellow employees
Supervise and manage all food and beverage personnel
Respond to guest complaints in a timely manner
Participate in food and beverage budget, forecasting, and monitor department performance
Monitor industry trends and maintain competitive and profitable operations
Work with the food and beverage manager and report issues
Coordinate and monitor loss prevention
Prepare and submit reports timely
Participate in inventories and submit inventory reports
Organize and conduct department meetings
Monitor quality of service and product
Cooperate in menu planning and preparation
Ensure timely purchase of food and beverage items
Oversee employee cafeteria operations
Ensure compliance with liquor laws and health regulations
Ensure departmental compliance with standard operating procedures
Train staff on procedures, reports, and job tasks
Attend and conduct departmental and hotel training
Interview candidates and follow hiring standards
Attend all required meetings
Ensure overall guest satisfaction