F&B Supervisor

The Biltmore Hotel is a prestigious and well-established hospitality institution known for its commitment to exceptional service and maintaining the highest standards in the luxury hotel industry. With an esteemed reputation for elegance, comfort, and outstanding guest experience, the Biltmore Hotel thrives on upholding traditions while embracing innovative practices to ensure guests receive impeccable care throughout their stay. Located in a vibrant community and attracting a mix of leisure and business travelers, the hotel offers a range of amenities, luxurious accommodations, and fine dining options that set it apart from other establishments in the area. As a leader in the hospitality sector, the Biltmore Hotel places high importance on staff professionalism, continuous training, and adherence to strict operational procedures, all aimed at creating a welcoming atmosphere and exceeding guests' expectations.

The role of Supervisor at the Biltmore Hotel is integral to the smooth running of the restaurant operations within the establishment. This position demands strong communication skills, multitasking ability, and a willingness to complete necessary administrative tasks diligently. The supervisor is responsible for maintaining the high standard of service that the hotel promises to its guests. Key responsibilities include managing day-to-day restaurant activities, ensuring compliance with the Biltmore Standard Operating Procedures (BSOPs), and fostering positive customer relationships to achieve 100 percent customer satisfaction. The supervisor will conduct regular training meetings with staff, oversee the cleanliness and safety of the facility, handle employee relations, and ensure proper staffing and supply ordering are up to date.

Additional duties involve maintaining food and beverage quality by ensuring proper presentation, portions, and timing. The supervisor will perform monthly food and liquor inventory checks and support the manager with daily operations and employee training efforts. A critical part of the role is ensuring that all employees adhere to grooming and uniform standards and report to work on time. The position requires adherence to policies and procedures while being flexible and able to work in a dynamic, fast-paced environment. Excellent problem-solving skills, good judgment, and the ability to stay calm under pressure are essential attributes for success in this role.

Successful candidates for this position typically hold a high school diploma, with an associate’s degree preferred, and have at least two years of experience in a high-volume restaurant setting. They must have strong English communication skills, basic to advanced computer skills, and demonstrate the ability to work well independently and as part of a team. Physical demands of the job include standing or walking for extended periods and the ability to lift up to 25 pounds. Completion of the Safe Serve Alcohol Vending Course is also required.

This supervisory role is more than managing tasks; it embodies the hotel’s values by ensuring operational excellence, promoting teamwork, and delivering a guest-focused service environment. Candidates eager to impact guest satisfaction positively and contribute to maintaining the Biltmore’s reputation for excellence will find this opportunity both rewarding and challenging. The position respects the importance of personal integrity, punctuality, and resourcefulness and offers a chance to grow in a respected organization that values quality and professionalism.