
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.00 - $21.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Free meal during shifts
room discounts at Marcus Hotels & Resorts and Hilton-branded properties
Discounts at Marcus Hotels & Resorts restaurants, lounges, spas, golfing, and skiing
Free employee parking or metro bus passes
"Two for one" movie coupons at Marcus Theatres
Ability to transfer to other Marcus properties while maintaining service status
Early wage access
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Company-paid Life Insurance
Employee assistance program
401(k) with employer match
Hilton-branded training and growth opportunities
Job Description
Hilton Madison Monona Terrace, located in Madison, Wisconsin, is a distinguished full-service hotel offering elegant accommodations, meeting and event spaces, and diverse dining experiences. A part of the renowned Hilton brand, this property combines modern amenities with exceptional service in a vibrant downtown setting. Known for its commitment to guest satisfaction and community involvement, Hilton Madison Monona Terrace provides a dynamic and supportive work environment for hospitality professionals dedicated to excellence. The hotel attracts a broad spectrum of travelers, including business visitors, tourists, and event attendees, making it a cornerstone of hospitality in the Madison area.
The role of Food & Beverage Supervisor at Hilton Madison Monona Terrace is a full-time position offering an estimated wage of $19-21 per hour depending on experience, with preferred open availability including weekends and holidays. The supervisor plays a pivotal role in leading and managing food and beverage operations across multiple dining outlets. This position entails supervising, training, and scheduling staff such as servers, hosts, bussers, and other support team members while ensuring operational consistency and outstanding guest service. The Food & Beverage Supervisor assists in pre-shift meetings, monitors service quality, upholds cleanliness and safety standards, and handles inventory management and equipment coordination. Additionally, the supervisor takes an active role in resolving guest concerns professionally and oversees cash handling and administrative tasks. Leadership is essential as the role promotes a positive team environment aligned with company policies and procedures. This position offers an excellent opportunity for hospitality professionals who are passionate about team leadership, operational excellence, and guest satisfaction to advance their careers within a prestigious hotel brand and a supportive corporate culture that values growth and development.
The role of Food & Beverage Supervisor at Hilton Madison Monona Terrace is a full-time position offering an estimated wage of $19-21 per hour depending on experience, with preferred open availability including weekends and holidays. The supervisor plays a pivotal role in leading and managing food and beverage operations across multiple dining outlets. This position entails supervising, training, and scheduling staff such as servers, hosts, bussers, and other support team members while ensuring operational consistency and outstanding guest service. The Food & Beverage Supervisor assists in pre-shift meetings, monitors service quality, upholds cleanliness and safety standards, and handles inventory management and equipment coordination. Additionally, the supervisor takes an active role in resolving guest concerns professionally and oversees cash handling and administrative tasks. Leadership is essential as the role promotes a positive team environment aligned with company policies and procedures. This position offers an excellent opportunity for hospitality professionals who are passionate about team leadership, operational excellence, and guest satisfaction to advance their careers within a prestigious hotel brand and a supportive corporate culture that values growth and development.
Job Requirements
- High school diploma or equivalent
- prior experience in food & beverage operations
- strong communication skills
- ability to lead and motivate teams
- knowledge of food safety and sanitation standards
- problem-solving skills
- ability to handle high-pressure situations
- ability to stand and move for extended periods
- availability to work weekends and holidays
- commitment to professional appearance and work ethic
Job Qualifications
- Prior experience in food & beverage operations, preferably in a supervisory or leadership role
- Strong knowledge of food preparation, beverage service, and restaurant operations
- Excellent communication skills with the ability to interact effectively with guests and team members
- Strong problem-solving abilities and the ability to handle high-pressure situations with professionalism
- Solid organizational and time management skills with attention to detail
- The ability to stand and move for extended periods across restaurant, bar, banquet, and kitchen areas
- A high school diploma or equivalent
- additional education in hospitality is a plus
- A commitment to maintaining a professional appearance, demeanor, and work ethic
Job Duties
- Assisting in the supervision, training, and scheduling of restaurant staff including servers, hosts, bussers, and support team members
- Leading and participating in pre-shift meetings to communicate service expectations, menu updates, and operational priorities
- Maintaining a visible presence on the floor to monitor service quality and engage with guests to ensure satisfaction
- Ensuring all food and beverage outlets meet cleanliness, sanitation, and safety standards at all times
- Monitoring food quality, presentation, and consistency to ensure alignment with company standards
- Supporting inventory management, including tracking supplies, forecasting needs, and maintaining proper stock levels
- Coordinating with maintenance and other departments to ensure all equipment and facilities are in proper working order
- Assisting in resolving guest concerns with professionalism, patience, and a solutions-focused approach
- Maintaining and reconciling the house bank while ensuring proper cash handling procedures
- Supporting administrative tasks such as payroll tracking, shift reporting, email communication, and daily operational documentation
- Promoting a positive team environment through leadership, motivation, and adherence to company policies and procedures
- Performing additional duties as assigned by the Director of Food & Beverage or senior leadership
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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