F&B Supervisor

Highgate is a premier real estate investment and hospitality management company with an impressive portfolio of over $15 billion in assets under management. They boast a global reach, overseeing more than 400 hotels across North America, Europe, the Caribbean, and Latin America. With over three decades of innovation in the hospitality sector, Highgate is renowned for its comprehensive expertise spanning the entire property lifecycle from planning and development through recapitalization or disposition. The company excels in creating and managing a diverse array of hotel brands that include bespoke lifestyle brands, legacy brands, and independent hotels and resorts. These properties feature cutting-edge programming and embrace digital innovations to enhance the guest experience.

Highgate employs state-of-the-art revenue management tools that enable it to swiftly adapt to market dynamics, ensuring optimal financial performance and maximized asset value. Its executive leadership comprises seasoned hospitality veterans who guide the company in maintaining its position as a trusted partner to leading ownership groups and major hotel brands worldwide. The company operates with an emphasis on operational excellence and a commitment to quality and guest satisfaction. More information can be found on their website at www.highgate.com.

The role of Food & Beverage Supervisor is based at the Courtyard Amarillo location in Amarillo, TX. This position is hourly and vital to the smooth operation and profitability of the food and beverage department. The Food & Beverage Supervisor is charged with overseeing all food and beverage operations on the property, including managing kitchen and back-of-house activities. The key focus is to maintain a highly profitable department while ensuring superior product quality and customer service standards are consistently met.

This role involves developing and marketing ideas to boost business, reducing employee turnover, and adhering to revenue and payroll budgets to maximize departmental efficiency. The supervisor will participate actively in forecasting, budgeting, and monitoring departmental performance, taking corrective actions as necessary. They are responsible for supervising all F&B personnel and ensuring compliance with local liquor laws, health and sanitation regulations, as well as company standard operating procedures. Attentiveness, friendliness, helpfulness, and courtesy towards guests, managers, and colleagues are fundamental expectations for this role.

Additional responsibilities include handling guest complaints promptly, coordinating loss prevention efforts, managing department inventories, and ensuring proper staff training on SOPs and technical tasks. The role demands a proactive approach in menu planning, procurement within budget, and maintaining the overall quality of service and products. The Food & Beverage Supervisor also plays a significant role in staffing by interviewing candidates, supporting hiring approvals, and facilitating continuous training to uphold service excellence. This position occasionally requires long hours and medium physical work, including lifting up to 50 pounds. The ideal candidate should possess strong communication skills, multitasking capabilities, and a customer service-oriented attitude. This position offers an exciting opportunity to contribute to Highgate's legacy of superior hospitality and operational success at a respected hotel brand.