F&B Supervisor

The Biltmore Hotel is a prestigious and renowned establishment in the hospitality industry, known for its exemplary service and luxurious ambiance. As a celebrated destination, the hotel prides itself on delivering exceptional guest experiences with an emphasis on quality, comfort, and attention to detail. The Biltmore Hotel operates within a dynamic environment that demands a high level of professionalism, outstanding customer service, and strict adherence to established standards and procedures. The hotel maintains a solid reputation for its commitment to excellence, making it a sought-after workplace for individuals passionate about hospitality and guest satisfaction.

The role of the Restaurant Supervisor at The Biltmore Hotel is integral to maintaining the high standards of service expected by our guests. This position requires a proactive individual with strong communication skills, capable of managing multiple tasks efficiently while ensuring smooth day-to-day restaurant operations. The supervisor will be responsible for upholding the Biltmore Standard Operating Procedures (BSOP'S) to guarantee consistent service quality across all restaurant functions. This includes maintaining positive customer relationships to ensure 100 percent customer satisfaction, conducting regular training with staff, and ensuring the facility is clean, safe, and well-maintained.

As a Restaurant Supervisor, you will be involved in a variety of tasks essential to effective restaurant management, such as handling employee relations, documenting and counseling staff, managing inventory and supply orders, and ensuring proper bar and food standards including presentation, quality, portion size, and timing. The role also involves using computer systems like Refine to update prices and menu descriptions and conducting monthly food and liquor inventory checks. Supervisors will assist managers in daily operations, oversee employee punctuality, grooming, and uniform standards, and participate in monthly staff meetings. This position is well-suited for those with a keen eye for detail, a commitment to teamwork, and the ability to thrive in a fast-paced, customer-focused environment. The successful candidate will play a vital role in ensuring that the restaurant operates efficiently while providing guests with memorable dining experiences safely and comfortably. This role requires availability to work varying schedules, including weekends, holidays, and potential overtime, in line with the dynamic needs of the hospitality industry.