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Job Overview
Employment Type
Hourly
Compensation
Hourly
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Career growth opportunities
Job Description
Highgate Hotels is a prominent real estate investment and hospitality management company boasting over $15 billion in assets under management and a diverse global portfolio exceeding 400 hotels across North America, Europe, the Caribbean, and Latin America. Established as a trailblazer in the hospitality industry over the past 30 years, Highgate excels in guiding properties through all phases of the property cycle, from initial planning and development to recapitalization and disposition. The company prides itself on its innovative approach, investing in a collection of bespoke lifestyle hotel brands, legacy brands, as well as independent hotels and resorts. This includes a... Show More
Job Requirements
- At least 3 years progressive experience in hotel or related field
- or 4-year college degree and 3 years related experience
- or 2-year college degree and 4 or more years related experience
- Proficient in Windows, company approved spreadsheets and word processing
- Knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations
- Ability to exert medium work - lifting up to 50 pounds occasionally
- Effective verbal and written communication skills
- Ability to listen, understand and clarify concerns of employees and guests
- Ability to multitask and meet departmental deadlines
- Approach all encounters in an attentive, friendly, courteous and service-oriented manner
- Attend all required hotel meetings and trainings
- Participate in M.O.D. coverage as required
- Maintain regular attendance and comply with scheduling needs
- Maintain high standards of personal appearance and grooming
- Comply with hotel standards and regulations for safe and efficient operations
- Identify and implement solutions for problem areas
- Effective in anticipating, preventing and solving problems
- Ability to understand and evaluate complex information
- Maintain confidentiality of information
- Perform other duties as requested by management
- Maintain a warm and friendly demeanor at all times
Job Qualifications
- At least 3 years of progressive experience in a hotel or a related field
- or a 4-year college degree and at least 3 years of related experience
- or a 2-year college degree and 4 or more years of related experience
- Proficient in Windows, company approved spreadsheets and word processing
- Knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations
- Effective communication skills both verbal and written, capable of addressing employees and guests
- Ability to multitask and prioritize departmental functions
- Service oriented and courteous approach in guest and employee interactions
- Ability to maintain confidentiality of information
Job Duties
- Supervise and manage all F&B personnel
- Respond to guest complaints in a timely manner
- Participate in F&B budget, forecasting and monitor department performance
- Monitor industry trends and take appropriate action to maintain competitive and profitable operations
- Coordinate and monitor all phases of Loss Prevention in the F&B department
- Prepare and submit required reports in a timely manner
- Participate in department monthly, quarterly, annual inventories
- Organize and conduct department meetings on a regular basis
- Monitor quality of service and product
- Cooperate in menu planning and preparation
- Ensure timely purchase of F&B items, within budget allocation
- Oversee operations of the employee cafeteria
- Ensure compliance with all local liquor laws, and health and sanitation regulations
- Ensure departmental compliance with SOP’s
- Ensure training on SOP’s, report preparation, technical job tasks
- Interview candidates for front-of-house and back-of-the house F&B positions
- Conduct and/or attend all required meetings
- Ensure overall guest satisfaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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