F&B Supervisor

Amarillo, TX, USA|Onsite

Job Overview

Employment Type

Hourly

Compensation

Salary

Range $34,200.00 - $55,400.00

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Job Description

Highgate Hotels is a premier real estate investment and hospitality management company managing over $15 billion in assets globally. With a diverse portfolio of more than 400 hotels located throughout North America, Europe, the Caribbean, and Latin America, Highgate has built a prestigious reputation in the hospitality industry over the past 30 years. The company is known for its innovative approach and expertise, guiding properties through all phases of the lifecycle including planning, development, recapitalization, and disposition. Their strategic focus includes crafting bespoke lifestyle hotel brands alongside established legacy brands and independent hotels and resorts. Highgate embraces modern hospitality trends by incorporating contemporary programming and digital capabilities to enhance guest experiences and operational outcomes. Leveraging advanced revenue management software, the firm efficiently identifies shifting market conditions to optimize property performance and maximize asset value. Supported by a global network of corporate offices and a leadership team comprising seasoned hospitality professionals, Highgate acts as a trusted partner to premier ownership groups and renowned hotel brands worldwide. More information about the company and its portfolio can be found at www.highgate.com.

The Food & Beverage Supervisor opportunity at Highgate’s Courtyard Amarillo hotel is a dynamic role within the hospitality segment. This position is responsible for the coordination, supervision, and management of all food and beverage operations on property, including kitchen and back-of-the-house activities. The supervisor will ensure the department runs profitably while maintaining high standards for product quality and service excellence. This includes promoting innovative marketing ideas, reducing employee turnover, and adhering to budgeted revenue and payroll goals. The role demands close monitoring of industry trends to maintain a competitive edge and active collaboration with the Food & Beverage Manager to address operational issues. The Food & Beverage Supervisor will also be accountable for loss prevention coordination, timely report preparation, inventory management, and compliance with local liquor laws and health regulations. Being an effective leader, this position involves organizing regular department meetings, managing front and back of house staffing, and handling guest complaints promptly to ensure overall guest satisfaction. This position requires flexibility in work hours, effective multitasking, and a commitment to uphold Highgate’s high standards for personal appearance, grooming, and professionalism while fostering a warm and courteous environment. This position is classified under Other employment type and offers an hourly wage. The workplace is located at Courtyard Amarillo, 8006 I-40 West, Amarillo, TX 79106.

Job Requirements

At least 3 years of progressive experience in a hotel or a related field
or a 4-year college degree and at least 3 years of related experience
or a 2-year college degree and 4 or more years of related experience
proficiency in Windows and company-approved spreadsheets and word processing
knowledge of food and beverage preparation techniques, health department rules, liquor laws and regulations
ability to communicate effectively verbally and in writing
ability to multitask and prioritize departmental functions
approach all encounters with guests and employees in a friendly, courteous and service-oriented manner
maintain regular attendance and comply with hotel standards
maintain personal appearance and grooming standards
comply with safety and operational regulations
ability to identify and solve problems
maintain confidentiality of information
availability to work long hours
capable of exerting medium work lifting up to 50 pounds occasionally
participate in manager-on-duty coverage as required
maintain a warm and friendly demeanor at all times

Job Qualifications

At least 3 years of progressive experience in a hotel or related field or a 4-year college degree with at least 3 years related experience or a 2-year degree with 4 or more years of related experience
proficiency in Windows, company approved spreadsheets and word processing
knowledge of food and beverage preparation techniques
knowledge of health department rules, liquor laws and regulations
ability to communicate effectively verbally and in writing with all employee and guest levels
ability to listen, understand and clarify employee and guest concerns
multitasking and prioritizing departmental functions to meet deadlines
approach all encounters in an attentive, friendly, courteous and service oriented manner
ability to participate in manager-on-duty coverage
maintain regular attendance and compliance with hotel standards
maintain high standards of personal appearance and grooming
comply with hotel safety and operational regulations
ability to identify and implement solutions to productivity problems
effective at handling and solving problems
able to evaluate complex information from multiple sources
maintain confidentiality of information
demonstrate a warm and friendly demeanor at all times

Job Duties

Supervise and manage all food and beverage personnel
respond to guest complaints in a timely manner
participate in food and beverage budget forecasting and monitor department performance
monitor industry trends and take appropriate action to maintain competitive operations
coordinate and monitor loss prevention efforts
prepare and submit required reports promptly
conduct monthly, quarterly and annual inventories and submit reports
organize and hold department meetings regularly
monitor quality of service and product
cooperate in menu planning and preparation
ensure timely purchase of food and beverage items within budget
oversee operations of the employee cafeteria
ensure compliance with local liquor laws and health and sanitation regulations
ensure departmental compliance with standard operating procedures
provide training on procedures, report preparation and technical tasks
interview candidates for food and beverage positions
conduct and attend required meetings including pre and post-convention meetings
ensure overall guest satisfaction