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Job Overview
Employment Type
Hourly
Compensation
Salary
Range $34,200.00 - $55,400.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Job Description
Highgate Hotels is a premier real estate investment and hospitality management company managing over $15 billion in assets globally. With a diverse portfolio of more than 400 hotels located throughout North America, Europe, the Caribbean, and Latin America, Highgate has built a prestigious reputation in the hospitality industry over the past 30 years. The company is known for its innovative approach and expertise, guiding properties through all phases of the lifecycle including planning, development, recapitalization, and disposition. Their strategic focus includes crafting bespoke lifestyle hotel brands alongside established legacy brands and independent hotels and resorts. Highgate embraces modern hospitality trends... Show More
Job Requirements
- At least 3 years of progressive experience in a hotel or a related field
- or a 4-year college degree and at least 3 years of related experience
- or a 2-year college degree and 4 or more years of related experience
- proficiency in Windows and company-approved spreadsheets and word processing
- knowledge of food and beverage preparation techniques, health department rules, liquor laws and regulations
- ability to communicate effectively verbally and in writing
- ability to multitask and prioritize departmental functions
- approach all encounters with guests and employees in a friendly, courteous and service-oriented manner
- maintain regular attendance and comply with hotel standards
- maintain personal appearance and grooming standards
- comply with safety and operational regulations
- ability to identify and solve problems
- maintain confidentiality of information
- availability to work long hours
- capable of exerting medium work lifting up to 50 pounds occasionally
- participate in manager-on-duty coverage as required
- maintain a warm and friendly demeanor at all times
Job Qualifications
- At least 3 years of progressive experience in a hotel or related field or a 4-year college degree with at least 3 years related experience or a 2-year degree with 4 or more years of related experience
- proficiency in Windows, company approved spreadsheets and word processing
- knowledge of food and beverage preparation techniques
- knowledge of health department rules, liquor laws and regulations
- ability to communicate effectively verbally and in writing with all employee and guest levels
- ability to listen, understand and clarify employee and guest concerns
- multitasking and prioritizing departmental functions to meet deadlines
- approach all encounters in an attentive, friendly, courteous and service oriented manner
- ability to participate in manager-on-duty coverage
- maintain regular attendance and compliance with hotel standards
- maintain high standards of personal appearance and grooming
- comply with hotel safety and operational regulations
- ability to identify and implement solutions to productivity problems
- effective at handling and solving problems
- able to evaluate complex information from multiple sources
- maintain confidentiality of information
- demonstrate a warm and friendly demeanor at all times
Job Duties
- Supervise and manage all food and beverage personnel
- respond to guest complaints in a timely manner
- participate in food and beverage budget forecasting and monitor department performance
- monitor industry trends and take appropriate action to maintain competitive operations
- coordinate and monitor loss prevention efforts
- prepare and submit required reports promptly
- conduct monthly, quarterly and annual inventories and submit reports
- organize and hold department meetings regularly
- monitor quality of service and product
- cooperate in menu planning and preparation
- ensure timely purchase of food and beverage items within budget
- oversee operations of the employee cafeteria
- ensure compliance with local liquor laws and health and sanitation regulations
- ensure departmental compliance with standard operating procedures
- provide training on procedures, report preparation and technical tasks
- interview candidates for food and beverage positions
- conduct and attend required meetings including pre and post-convention meetings
- ensure overall guest satisfaction
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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